2007 Ford Focus

TL* THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS CONTINUOUSLY ILLUMINATED. THE CONTACT HAD NOT TAKEN THE VEHICLE TO A MECHANIC FOR A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY HAD INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS REGARDING THE AIR BAG. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

JUST AS A PREFACE, I SENT THIS SAME DESCRIPTION OF MY AIRBAG PROBLEM TO FORD AND THEY WERE UNWILLING TO HELP IN ANY WAY. I PURCHASED MY USED 2007 FORD FOCUS FROM A BEASLEY FORD DEALERSHIP IN JUNE 2010. NOT EVEN ONE YEAR AFTER I PURCHASED THE VEHICLE IN APRIL 2011, I WAS DRIVING DOWN THE ROAD AND THE AIRBAG LIGHT STARTED TO FLICKER. SHORTLY AFTER, IT JUST STAYED ON. I NOTICED THAT THE CENTER DASH PASSENGER AIRBAG LIGHT, THE ONE THAT SENSES A SITTING PASSENGER, WAS ALSO FLICKERING FROM TIME TO TIME AND WOULD SPORADICALLY COME ON OR OFF. IN MAY 2010, I CALLED BEASLEY FORD AND THE WOMAN SAID THAT IT WOULD BE $88.00 TO DIAGNOSE THE AIRBAG LIGHT AND THAT MY VEHICLE WAS NOT COVERED UNDER ANY WARRANTY FOR THIS MATTER. I TOOK MY CAR IN FOR AN OIL CHANGE AND DECIDED TO SPEND THE $88 DOLLARS TO HAVE THE AIRBAG LIGHT DIAGNOSED. I WAITED FOR AN HOUR AND FORTY-FIVE MINUTES. I WAS CALLED TO THE SERVICE CENTER. THE TECHNICIAN TOLD ME THAT HE NEEDED ANOTHER TWO HOURS WITH MY CAR TO DIAGNOSE THE PROBLEM. HE HAD ALREADY SPENT ONE HOUR TRYING TO DIAGNOSE THE PROBLEM AND HE WAS ABLE TO NARROW IT DOWN TO 3-4 POSSIBLE CAUSES. I WAS TOLD THAT IT WOULD BE ANOTHER $88.00 PER HOUR, TOTALING $167.00, JUST TO FIGURE OUT WHAT IS WRONG WITH THE AIRBAG. I TOLD THE SERVICE REPRESENTATIVE THAT I CALLED AND THE WOMAN SAID IT WAS $88 DOLLARS AND NEVER TOLD ME IT WAS $88 DOLLARS PER HOUR. I WAS THEN TOLD THAT AFTER THE DIAGNOSIS, I WILL HAVE TO PAY FOR PARTS, WHICH COULD BE UPWARDS OF $617.00 IF THE AIRBAG NEEDS TO BE REPLACED, PLUS LABOR. FRUSTRATED AND COMPLETELY SHOCKED, I CAME HOME AND CHECKED TO SEE IF THE AIRBAG WAS AN ONGOING PROBLEM FOR OTHER FORD FOCUS OWNERS. I READ ABOUT HUNDREDS OF OTHER INDIVIDUALS WHO HAVE HAD THE SAME ISSUE WITHIN THE YEARS 2005-2007. ONE OF THE MAIN REASONS WHY I AM WRITING IS BECAUSE IF THIS ISSUE HASN'T BEEN LOOKED INTO, I THINK IT SHOULD BE. *TR

FRONT LEFT TIRE BLEW CAUSING TO LOOSE CONTROL OF THE CAR IT WENT OFF ROAD AND SLAMMED INTO A DITCH. FRONT BUMPER AND QUARTER PANEL DAMAGE, FRONT AXLE BROKE, RIMS DENTED, SUSPENSION NEEDS TO BE REPLACED TO NAME A FEW. ALMOST 5000.00 IN DAMAGE. PERSON JERKED FORWARD ENOUGH TO HAVE CUTS IN THE CHEST/SHOULDER BY THE SEAT BELT YET THE AIRBAG DID NOT DEPLOY. *TR

IN THE NEWS REPORTS SHOW OF HOW AT HIGH TEMPERATURES THESE AIRBAGS IMPLODE FOR NO REASON. AT 90F TRAVELING 30 MPH UP THE HILL THE SIDE AIRBAGS EXPLODED WITHOUT THE VEHICLE HITTING ANYTHING. CAR WAS TAKEN TO THE LOCAL FORD DEALER. THE LOCAL DEALER HAD CALLED FORD CORP. FORD MOTOR CO DIDN'T WANT TO TAKE RESPONSIBILITY FOR THE REPAIRS AS THIS SHOULD BE AT LEAST COVERED UNDER LEMON REGULATION OR AT MOST $100 DEDUCTIBLE FROM MY FORD ESP EXTENDED PLAN. THEY MADE A LOT OF EXCUSES&NEGLECTED TO FIX IT. THEY REMAINED INDIFFERENT. I TRIED TO CALL FORD'S CUSTOMER SERVICE MANAGER FOR THE WEST TERRITORY. THE PERSON WOULD NOT FIX THE CONCERN NOR GIVE AUTHORIZATION TO THE LOCAL FORD DEALER. I LEFT SEVERAL VOICE MAILS AT [XXX] WITH NO RESPONSES. THERE HAS BEEN A LOT OF COMPLAINTS. HERE'S ONE EXAMPLE HTTP://WWW.WPTV.COM/MONEY/CONSUMER/BMW-CHRYSLER-FORD-HONDA-MAZDA-NISSAN-AND-TOYOTA-AIRBAG-RECALL-EXPANDS-TO-SEVEN-CAR-COMPANIES. OTHER EXAMPLES WERE ARTICLES OF HOW CAR COMPANIES DON'T WANT TO RECALL THESE AIRBAG ISSUES BECAUSE IT HAS COSTLY REPAIRS. THE 2008 FORD FOCUS HAD AIRBAG PROBLEMS. I WOULD LIKE FOR THIS TO BE LOOKED AT. IT SEEMS LIKE FORD HAS GIVEN THE LOCAL DEALER A HARD TIME&DOESN'T WANT TO TAKE RESPONSIBILITY WITH WHAT THEY HAD SOLD. FOR PRIVACY REASONS AS THIS MAY BECOME PUBLISHED I'M WITHHOLDING PERSONALLY IDENTIFIABLE INFORMATION. IF YOU WOULD LIKE TO CONTACT ME DIRECTLY NHTSA WE CAN REVIEW THIS...UPDATED 09-15-14 *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I BOUGHT A FORD FOCUS 2007 CAR WHICH IS A LEMON BUT DIDN'T FALL UNDER THE ORIGINAL LEMON LAW DUE TO THE FIRST TRANSMISSION NOT GOING UNTIL 16 MONTHS. THIS CAR CURRENTLY HAS HAD A TOTAL OF 5 TRANSMISSIONS PUT IN WITH THE LAST ONE IN OCT 2013. WITH THE ONE TRANSMISSION- FLUID LEAKED ALL OVER MY DRIVEWAY WHEN I BROUGHT THE CAR BACK HOME FROM THE SHOP APRIL 11, 2011. THE NEXT MORNING I TOOK GARBAGE DOWN- DIDN'T SEE IT, FELL & BROKE MY WRIST TFCF TEAR, SUBSEQUENTLY RESULTING IN SURGERY & THE LOSS OF MY JOB AS WELL AS MUCH PAIN WHEN I NEVER HAD AN ARM ISSUE IN MY LIFE. ONE TRANSMISSION ONLY LASTED 6 WEEKS TOTAL. THE FIRST TRANSMISSION WAS AT AROUND 20-22,000 MILES. THIS BRAND NEW CAR DID NOT PASS MY FIRST PA INSPECTION-WHAT NEW CAR DOESN'T PASS AN INSPECTION? CAR WAS BOUGHT BRAND NEW & ONLY HAS 137,000 MILES CURRENTLY AFTER 7 YEARS. DRIVING DOWN THE ROAD, THE SEATBELTS WILL JAM OR COME UNDONE & OFF FOR NO REASON, HEADLIGHTS WILL COME ON & OFF AT TIMES, THE LIGHTER SWITCH ALMOST CAUGHT ON FIRE, WHEN THE CAR BATTERY WAS JUMPED IT MELTED SOME PLASTIC ON THE CAR, THE AIR BAGS SHOW AS BEING OFF ALL THE TIME AND NUMEROUS SAFETY ISSUES. WE HAVE CALLED FORD SO MANY TIMES INCLUDING AT THE VERY BEGINNING WHEN ALL THE PROBLEMS BEGAN & THEY HAVE REFUSED TO ACKNOWLEDGE OR HELP US. THEY (FORD CUSTOMER SERVICE) HAVE BEEN TERRIBLE TO WORK WITH-LACKING CARE/COMPASSION IN REGARDS TO OUR VEHICLE & SITUATION. WE WERE FORCED TO KEEP THE VEHICLE SINCE WE TOOK OUT A LOAN ON IT. I PAID $18,000 FOR THIS CAR BRAND NEW AND IT HAS BEEN NOTHING BUT A NIGHTMARE. THIS VEHICLE IS AN ACCIDENT WAITING TO HAPPEN & A HEALTH HAZARD. SOMEONE BESIDES MYSELF IS GOING TO BE SERIOUSLY INJURED DUE TO THE SAFETY. I WILL NOT BUY A FORD EVER AGAIN. *JS