2018 Ford Flex

Wile driving 40 mph, the right rear tire locked up and I had to counter steer aggressively to avoid spinning out and hitting oncoming traffic. The car was flat bed delivered to Ford and they recommended the following repairs. "Control Arm- Rear: rear suspension lateral links. The rear upper and lower control arms not only provide suspension travel but also secure the rear end to the vehicle." "*Tires - 4: passenger rear inner sidewall damaged."

The contact owns a 2018 Ford Flex. The contact stated while driving 30 MPH, the contact lost control of the vehicle with an unknown yellow warning light on the instrument panel. The contact's partner was called to the scene and upon inspection of the vehicle, both rear wheels were misaligned. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with a fractured toe link. Upon investigation, the contact discovered NHTSA Campaign Number: 20V072000 (Suspension) which was linked to the failure. The dealer and the manufacturer were notified of the recall. The contact was informed that the VIN was not included in the recall and a case was filed with the manufacturer. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 83,000.

The cars rear toe link broke while driving. It cause the vehicle to go out of control and wreck I to the guard rail. Another motorist hit the car as it was wrecking. The local Ford dealership confirmed that the rear toe link failed and replaced them with redesigned ones that are safer. I had to pay for this repair, the tow charges and my insurance is fixing the other car that hit me.

The contact owns a 2018 Ford Flex. The contact stated while driving approximately 60 MPH, the suspension suddenly failed causing the rear end of the vehicle to become unstable and the vehicle fishtailed. The driver was able to drive to the side of the roadway and stopped the vehicle. The vehicle was towed to the residence and upon inspection it was discovered that the rear passenger’s side toe link had fractured. The local dealer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 20V072000 (Suspension). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 57,000.

The contact's wife owns a 2018 Ford Flex. The contact stated that while driving at an undisclosed speed, the front driver's and passenger's side wheels went left while turning left; however, the rear driver's and passenger's side wheels were going in the opposite direction. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The contact related the failure to NHTSA Campaign Number: 20V072000 (Suspension) however, the VIN was not included in the recall. The failure mileage was approximately 70,000.

On 7-28-21, the Right Rear Toe Link Broke while I was driving, the wheel was sticking out and could not be driven. I have the old broken part and loose part. On 7-30-21, I had the broken part on right rear replaced and the Left rear part was loose and replaced also. As far as safety goes, it had to be towed to shop to get off the road, and could not drive. On 6-17-21, I took my car to Tom Holzer Ford in Farmington Hills, MI, to be inspected, because I was hearing a clunking noise on the right back side of the vehicle. After the serviceman at Tom Holzer test drove the car, They informed me the steering and suspension were okay. I have the paperwork stating it was okay. I have been leasing this car for 3 years and was now going to buy the car after my lease was done. I took it in to make sure, if there was a problem, it would be taken care of under 3 year warranty. I purchased the Flex on 7-19-21. And On 7-28-21, the Toe Link broke. I was not told that I should have taken it to a Ford Dealer, if something broke. But I did ask my Salesman, at the time I bought the car, if they would take care of the problem, if something broke in the near future. He said to contact him, and he would see what would they could do. I had to pay $95.00, to tow it 5 miles, to White Lake Auto Repair, which is 1 mile from my house. The total of the repair was $485.00, completed on 7-30-21. The service manager, at Tom Holzer, said Ford will not reimburse me. He said I should have brought the car to their dealership. My Husband worked for Ford for 42 years. We have been a loyal Ford family all these years, and have never had a problem like this. Being that I had the car checked out before the 3 year warranty, and the service department said it was okay, I feel I should be reimbursed for the repair, whether I took it to them, or to a Repair shop near my home, which we totally trust. Also, there were no warning lights or messages that came on in the car.