2014 Ford Flex

WE HAVE A 2014 FORD FLEX WITH 41,000 MILES. MY WIFE WAS DRIVING TWO DAYS AFTER GETTING HER OIL CHANGED AT GALPIN FORD AND THE POWER STEERING WENT OUT. SHE CALLED THEM AND THEY SAID TURN OFF THE CAR AND WAIT A MINUTE AND IT WILL RESET IT SELF. SHE DID THAT AND IT WORKED. TWO DAYS LATER IT WENT OUT COMPLETELY SO SHE TRIED TO TURN IT OFF AND ON AGAIN THAT'S WHEN THE STABILITY LIGHT WENT ON AND SAID IT NEEDS SERVICE. THE PERSON AT FORD TELLING HER HOW TO RESET IT TELLS ME THEY HAVE HAD SEVERAL COMPLAINTS ABOUT THIS. THEY WANT ME TO SPEND OVER TWO THOUSAND DOLLARS TO REPLACE THE STEERING COLUMN!!!!!!! THEY WON'T EVEN COME GET THE CAR TO DIAGNOSE IT. THEY WANT ME TO HAVE IT TOWED OR DRIVE IT TO THEM.

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING VARIOUS SPEEDS AND MAKING TURNS, THERE WAS AN ABNORMAL SQUEAKING NOISE EMERGING FROM THE STEERING WHEEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BLUEBERRY FORD (241 DUBLIN ST, MACHIAS, ME 04654, (207) 255-4747) WHO STATED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS TAKEN TO DARLING'S FORD VOLKSWAGEN AUDI (403 HOGAN RD, BANGOR, ME 04401, (207) 941-1330) WHO STATED THAT THE FAILURE WAS DUE TO NORMAL WEAR AND TEAR. THE DEALER DIAGNOSED THAT THE SWAY BAR, CONTROL BAR BUSHING, AND STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS24223378. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 25,000.

2014 FORD FLEX HAS A FEW RECALLS; MY CAR DIDN'T GET THE NOTIFICATION BUT ARE EXPERIENCING RECALL PROBLEMS. MY CAR WON'T START DUE TO FUEL MODULE (FUEL PUMP) THAT HAS BEEN RECALLED. ONE THING WE ALSO COMPLAINED ABOUT IS GAS MILEAGE THE CAR LOST 20%-30% SINCE 2017. FORD MOTOR MANDATED US TO TAKE THE CAR TO THE FORD DEALER ONLY. FORD STATED THEY WOULD PAY ALL COSTS 9/19/19; I ALSO HAD TO PAY TO HAVE THE CAR TOWED TO THE LOCATION. NOW FORD MOTOR COMPANY STATED THEY WILL ONLY PAY A SMALL PORTION OF THE AMOUNT. THE DEALER HAS CONTACTED ME AND STATED THAT FORD MOTOR COMPANY WILL NOT PAY ANYTHING. THE PART HAS BEEN RECALLED ON OVER 75,000 2014 FORD FLEX. THE CAR IS CURRENTLY AT THE DEALER AND THEY ARE PUTTING PRESSURE ON ME TO PAY FOR THE REPAIRS. A REPAIR HAS NOT BEEN MADE. GREG JOHNSON AT FRITTZ FORD RIVERSIDE IS THE CONTACT PERSON THERE ‭+1 (951) 687-2121‬; FORD MOTOR COMPANY ‭+1 (800) 392-3673‬. WE ALSO HAD PROBLEMS WITH DEFECTIVE BREAKS THAT ALSO HAVE RECALLS BUT SUPPOSEDLY OUR CAR WAS NOT AFFECTED BUT EXPERIENCED THE SAME ISSUES AS THE PEOPLE WHO RECEIVED RECALLS NOTICES FOR THEIR VEHICLE.

WHEN AT IDLE THE FLEX BEGINS TO ACT AS IF IT IS GOING TO STALL THEN IT DOES. WHEN I RESTART IT CERTAIN ELECTRIC FUNCTIONS DISABLE. MY CAR IS AT 54K MILES NOW BUT WE HAVE BEEN HAVING THIS PROBLEM SINCE IT WAS AT 32K. I FIND IT EXTREMELY COINCIDENTAL THAT THE SAME YEARS ECO BOOST ENGINE IS HAVING A PROBLEM AND WAS ISSUED A RECALL BUT NOT MY NON ECO BOOST V-6 DOES NOT HAVE A RECALL.

VEHICLE FAILED TO START, CRANKED CONTINUOUSLY BUT NO FUEL. OUR FLEX HAS A NORMAL ASPIRATED ENGINE. VEHICLES WITH THE ECOBOOST OR TURBO ENGINE HAVE A RECALL ON THE FUEL PUMP ELECTRIC MODULE. I REPLACED THE PART MYSELF AND THE FLEX STARTED IMMEDIATELY. FORTUNATELY, THE VEHICLE FAILED IN THE DRIVEWAY AND NOT DRIVING DOWN THE ROAD FULL OF CHILDREN. THIS COMPONENT SHOULD BE RECALLED ON EITHER ENGINE OPTION ON THE FLEX. THERE ARE NUMEROUS STORIES OF THIS COMPONENT FAILING ON EITHER ENGINE MODEL. IT IS A $50 FIX AND I WOULD URGE ALL FLEX OWNERS TO REPLACE THIS COMPONENT YOURSELVES IF FORD WILL NOT REPLACE IT FOR YOU. FOR LESS THAN A TANK OF FUEL, YOU CAN REPLACE THIS COMPONENT YOURSELF AND AVOID THE POSSIBILITY OF BEING STRANDED WITH A VEHICLE THAT STALLS OUT AND WILL NOT RESTART OR SIMPLY FAILS TO START. HAD I BEEN AWARE OF THIS, I WOULD HAVE DONE THIS ASAP. YOU HAVE NO CONTROL OVER WHERE THIS FAILURE WILL OCCUR, I.E. ON THE HIGHWAY LATE AT NIGHT. THIS COMPONENT NEEDS TO BE RECALLED REGARDLESS OF THE ENGINE. THE REPLACEMENT PART IS THE SAME FOR BOTH ENGINES.

VEHICLE CENTER CONSOLE (ALSO KNOWN BY FORD AS THE GLOVE BOX) LATCH ATTACHMENT, HAS SEPARATED PER FORD TECH AND WILL NO LONGER SECURE LATCH ASSEMBLY TO ARMREST ASSEMBLY. THIS FAILURE RESULTS IN THE CENTER CONSOLE LATCH NOT SECURING THE ARMREST. AS THE ARMREST IS NOT SECURED, IT ENTERS THE AREA AROUND THE DRIVER AND IMPEDES DRIVING, IMPACTING SAFETY WHILE VEHICLE IS IN MOTION. THIS IS A KNOWN FAILURE THAT HAS REPORTEDLY OCCURRED ON MULTIPLE VEHICLES UP TO ABOUT MODEL YEAR 2014 (FORD FLEX), REF NHTSA REPORT 11152858 FOR EXAMPLE. VEHICLE IS UNDER WARRANTY BY FORD AND REPAIR IS UNDER REVIEW CURRENTLY BY FORD, AS IT WAS INITIALLY DECLINED TO BE COVERED FOR UNEXPLAINED REASONS. PER DEALERSHIP, ENTIRE ARMREST ASSEMBLY REQUIRES REPLACEMENT AS THE ATTACHING POINTS ARE NON-REPAIRABLE. FAILURE MILEAGE WAS APPROXIMATELY 44,000 MILES. FAILURE WAS NOT CAUSED BY OWNER'S ACTIONS THAT WOULD BE CONSIDERED AS NEGLIGENT.

WE HAVE OWNED OUR VEHICLE FOR ALMOST 5 YEARS. SPORADICALLY OVER THE COURSE OF THOSE 5 YEARS THE CHECK CHARGING SYSTEM INDICATOR HAS COME ON WHEN WE TURN ON THE CAR AND THE POWER STEERING GOES OUT. WE HAVE HAD IT CHECKED MULTIPLE TIMES AND THEY CAN'T FIND ANYTHING WRONG. IT IS HAPPENING MORE FREQUENTLY AND BOTH THE TRANSMISSION AND ALTERNATOR HAVE BEEN CHECKED AND ARE FINE. I'M INVESTIGATING ONLINE IT SEEMS LIKE A LOT OF OTHER PEOPLE HAVE HAD THE EXACT SAME PROBLEM. I FEEL LIKE THERE IS A DEFECT SOMEWHERE AND IT NEEDS TO BE INVESTIGATED. IT IS SCARY AND VERY DANGEROUS WHEN IT GOES OUT.

CAR LOSES ACCELERATION WHILE DRIVING AND THEN STOPS RUNNING.JUST DRIVING ALONG AND ALL OF A SUDDEN THE GAS PEDAL WILL NOT WORK AND THE CAR DIES...SAYS THERE IS A FORD FLEX RECALL ON THIS MODEL FOR FAULTY FUEL PUMPS BUT DOESN'T SHOW YET WHEN VIN IS ENTERED ..THIS IS HAPPENED TO US TWICE NOW LEAVING US STRANDED AND THEN HAVE TO BE TOWED..DRIVING ON A COUNTRY RD. BOTH TIMES AND UNABLE TO PULL TO SAFETY