NHTSA owner reports · September 18, 2026 snapshot.
Fuel/propulsion System complaints
46 reportsClear category filter42,693 miles · Apr 12, 2019
Fuel/propulsion System
I STOPPED THE VEHICLE AFTER DRIVING ABOUT 1 MILE TO GO INTO A STORE. AFTER 4 MINUTES PARKED, IT WOULD CRANK OVER, BUT NOT START. IT HAD TO BE TOWED TO SOUTHGATE FORD. THEY DIAGNOSED IT AS A BAD FUEL PUMP CONTROL MODULE. THIS IS THE VERY SAME PART THAT'S RECALLED ON CERTAIN FORD FLEX MODELS OF THIS SAME YEAR (2014). THE SERVICE …
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I STOPPED THE VEHICLE AFTER DRIVING ABOUT 1 MILE TO GO INTO A STORE. AFTER 4 MINUTES PARKED, IT WOULD CRANK OVER, BUT NOT START. IT HAD TO BE TOWED TO SOUTHGATE FORD. THEY DIAGNOSED IT AS A BAD FUEL PUMP CONTROL MODULE. THIS IS THE VERY SAME PART THAT'S RECALLED ON CERTAIN FORD FLEX MODELS OF THIS SAME YEAR (2014). THE SERVICE DEPARTMENT SAID MY VIN NUMBER DIDN'T FALL UNDER THE RECALL, EVEN THOUGH THE IDENTICAL PART IS RECALLED ON 2014 ECOBOOST AND POLICE DUTY . VEHICLES. THE DEALER CHARGED $386.65 TO REPAIR. IF THIS FAILED WHILE DRIVING I WOULD HAVE SUDDENLY LOST POWER ASSIST AND SPEED.
NHTSA ODI #11195852
Mileage unknown · Mar 4, 2019
EngineFuel/propulsion System
WIFE STOPPED AND GOT GAS, DROVE APPROXIMATELY 45MILES, PARKED IN THE GARAGE AND WOULDN'T START THE NEXT MORNING..... I ATTEMPTED SEVERAL TIMES TO GET IT STARTED, AND DETERMINED IT WAS A FUEL ISSUE. SEARCHED THE WEB AND FOUND SEVERAL COMPLAINTS REGARDING 2013-2015 FLEXS' WITH SAME COMPLAINT. DIAGNOSIS WAS FUEL PUMP RELAY, BUT …
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WIFE STOPPED AND GOT GAS, DROVE APPROXIMATELY 45MILES, PARKED IN THE GARAGE AND WOULDN'T START THE NEXT MORNING..... I ATTEMPTED SEVERAL TIMES TO GET IT STARTED, AND DETERMINED IT WAS A FUEL ISSUE. SEARCHED THE WEB AND FOUND SEVERAL COMPLAINTS REGARDING 2013-2015 FLEXS' WITH SAME COMPLAINT. DIAGNOSIS WAS FUEL PUMP RELAY, BUT NOT MINE????
NHTSA ODI #11183884
140,781 miles · Feb 18, 2019
Fuel/propulsion System
WAS AT HOME ABOUT TO HEAD TO WORK, GOES OUTSIDE TO START MY VEHICLE AND IT WOULDN'T START IT WOULD CONTINUE TO TURN OVER AND SPUTTER BUT WOULD NEVER CRANK UP.
NHTSA ODI #11180943
81,000 miles · Feb 4, 2019
Fuel/propulsion SystemSteering
TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER STEERING CONTROL MODULE AND THE FUEL PUMP RELAY MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED…
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TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER STEERING CONTROL MODULE AND THE FUEL PUMP RELAY MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WOULD BE PLACED ON THE RECALL LIST. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
NHTSA ODI #11173944
80,000 miles · Feb 4, 2019
Electrical SystemFuel/propulsion System
MY FUEL PUMP AND IS NOT COMMUNICATING WITH ELECTRIC PERM MODULE AND MY CAR IS NOT STARTING IT CUT OFF ON THE HIGHWAY GOING 70 MPH IT CAME BACK ON AND NOW IT WON'T COME ON AT ALL
NHTSA ODI #11173885
42,750 miles · Jan 22, 2019
Fuel/propulsion System
THE FUEL PUMP CONTROL MODULE FAILED, WHICH CAUSED THE ENGINE TO STALL AND NOT START. FORD HAS A RECALL HTTPS://WWW.EDMUNDS.COM/CAR-NEWS/2013-15-FORD-TAURUS-FLEX-RECALLED-FOR-STALLING-RISK.HTML THEY HAVE TOLD ME MY VEHICLE ISN'T WITHIN SCOPE. WHY?
NHTSA ODI #11171436
55,000 miles · Dec 20, 2018
Fuel/propulsion System
MY 2014 FORD FLEX WILL NOT START. I CAME HOME FROM WORK, SHUT OF CAR. WENT OUT A SHORT TIME AFTER WARDS TO GO OUT TO DINNER. WOULD NOT START.ENGINE TURNS OVER, ENGINE ALMOST STARTS BUT DOESN'T. FAULT CODES FROM COMPUTER INDICATE FUEL PUMP CONTROL MODULE. FORD HAS A RECALL FOR 2013- 2015 FLEXES FOR A POTENTIAL FUEL PUMP CONTROL …
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MY 2014 FORD FLEX WILL NOT START. I CAME HOME FROM WORK, SHUT OF CAR. WENT OUT A SHORT TIME AFTER WARDS TO GO OUT TO DINNER. WOULD NOT START.ENGINE TURNS OVER, ENGINE ALMOST STARTS BUT DOESN'T. FAULT CODES FROM COMPUTER INDICATE FUEL PUMP CONTROL MODULE. FORD HAS A RECALL FOR 2013- 2015 FLEXES FOR A POTENTIAL FUEL PUMP CONTROL MODULE FAILURES CAUSING STALLING WHILE DRIVING, AND ENGINE WILL NOT RESTART. WHY IS MY MODEL NOT INCLUDED IN THE RECALL?
NHTSA ODI #11162858
51,000 miles · Dec 7, 2018
Fuel/propulsion System
FAULTY FUEL PUMP MODULE RENDERS CAR INOPERABLE WITHOUT WARNING. NO ERROR CODE. MODULE HAS BEEN RECALLED IN OTHER MODELS, BUT NOT THIS ONE.
NHTSA ODI #11156918
86,000 miles · Dec 7, 2018
Fuel/propulsion SystemSteeringInjury
TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT HAD TO ENGAGE THE STEERING WHEEL WITH FORCE, WHICH CAUSED AN INJURY TO THE RIGHT SHOULDER. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TOWED TO A PERSONAL MECHANIC WHERE IT WAS DIAGNOSED THAT T…
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TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT HAD TO ENGAGE THE STEERING WHEEL WITH FORCE, WHICH CAUSED AN INJURY TO THE RIGHT SHOULDER. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TOWED TO A PERSONAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED. ALSO, THE FUEL PUMP FAILED OVER SIX MONTHS AGO. THE PERSONAL MECHANIC REPLACED THE FUEL PUMP CONTROL MODULE. AN UNKNOWN FORD DEALER WAS CONTACTED AND STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 15V250000 (STEERING) AND 16V621000 (FUEL SYSTEM, GASOLINE). THE STEERING FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. *TT CONSUMER STATED DEALERS HAVE BEEN CONTACTED.*JB
NHTSA ODI #11156789
45,000 miles · Nov 20, 2018
Fuel/propulsion System
CAR STALLS OR WON'T START.
NHTSA ODI #11152770
Official recalls
4Feb 10, 2020
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Aug 25, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Nov 7, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The affected vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification System (OCS) to inaccurately register passenger weight and improperly suppress the passenger front airbag when the passenger seat is occupied by an adult passenger. Thus, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: Improper suppression of the passenger airbag increases the risk of an injury to the seat occupant in the event of a crash necessitating deployment of the front passenger airbag.
Remedy: Ford will notify owners, and dealers will widen the gap between the seat frame and seat track assembly and recalibrate the seat OCS, free of charge. The recall began November 25, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C10.
Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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