2013 Ford Flex

There seems to be a fuel leak on my vehicle's fuel tank. When the tank is half full and more there is a noticable fuel smell around my car and fuel dripping under my car. When the fuel is less than half full, the fuel seems to stop leaking. I believe the seam in the gas tank is leaking. I have heard of other people with my same year and vehicle having the same issues so I figured it was worth reporting.

While driving, the radio turns off and the climate control system malfunctions causing the heater to engage to high with no way to turn the system off. All controls are disabled and there is no way to turn the system off. Unplugged the battery for 30 minutes as suggested, removed fuses to the radio and climate control module which temporarily fixes the issue, but issue happens randomly and creates excessive heat in the cabin. This is the 5th time this has happened. It is the 3rd time while on long trips (3hrs or longer). Others online have mentioned the same. We had to ride with the windows and moonroof open to let the heat escape. First time occurred in 2019 in early December. Navigation still worked, but all other systems would not function.

The contact owns a 2013 Ford Flex. The contact stated that the vehicle had experienced several electrical failures, including that door erroneously locking and unlocking and the Lane Departure safety feature malfunctioning. The vehicle was taken to the local dealer who determined that the electronic body control module was faulty. After removing and reinstalling the module, the vehicle was repaired. Additionally, while the vehicle was in for service, the mechanic discovered that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.

The contact owns a 2013 Ford Flex. The contact stated that while her daughter was driving at an undisclosed speed; after coming to a complete stop, the accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the vehicle rolled backwards unintendedly. After depressing the accelerator pedal, the vehicle responded as designed and was safely driven to the destination. The vehicle was taken to an independent mechanic and was diagnosed with a failed fuel pump. The contact was informed that the fuel pump needed to be replaced. The dealer was contacted and made aware of the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline). The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 158,000.

The contact owns a 2013 Ford Flex. The contact stated while reversing, the back over prevention camera was blank with a message displayed. The contact was unsure what the message stated. The vehicle was not diagnosed. The dealer was made aware of the failure and the contact was informed that the vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacture was not contacted. The approximate failure mileage was 70,000.

Message came on the dash when driving in downtown traffic that says “power steering assist fault” and the steering wheel is FAR worse than the old cars with manual steering. Almost caused a wreck. I researched that there have been several recalls for that make, model, and problem with recall number 15S18. I called ford recall phone number and they said yes many have been recalled but it’s VIN specific and mine does not qualify because of either where it was built or what company made the component that has failed some have been recalled and some have not. Regardless of where it was made or who built the component if they are having problems and recalling most of them, I feel that my near accident caused by fords “power steering assist fault” that has done the exact same thing should be considered. If their product that they built can not be safely operated without causing accident bodily harm, and/or death and they refuse to correct the problem, maybe they shouldn’t be building vehicles. It’s not like the A/C quit working, it literally almost caused an accident with my wife and kids in the car and is absolutely not drivable…..AT ALL! I had to trailer it home. Only goes straight. Has 125k miles for a 2013