Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
290–25K
9925–50K
13150–75K
8375–100K
72100–150K
21150K+
435 reports with mileage · 143 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 200 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 149 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 69 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
11 crash reports1 fire reports9 injury reports
What owners actually said
578 reports
28,000 miles · Jan 30, 2016
Structure
MY PASSENGER DOOR LIGHT COMES ON WHEN THE DOOR CLOSED. CAUSING MY INTERIOR LIGHTS TO STAY ON & KEEPS MY DOORS FROM LOCKING. THIS HAPPENS AT DIFFERENT TIMES AT FIRST IT WAS WHEN I FIRST START THE CAR NOW ITS COMING ON WHEN DRIVING DOWN THE ROAD. NOW WE ARE QUESTIONING THE SAFETY OF MY PASSANGER WHEN I'M DRIVING DOWN THE ROAD. THI…
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MY PASSENGER DOOR LIGHT COMES ON WHEN THE DOOR CLOSED. CAUSING MY INTERIOR LIGHTS TO STAY ON & KEEPS MY DOORS FROM LOCKING. THIS HAPPENS AT DIFFERENT TIMES AT FIRST IT WAS WHEN I FIRST START THE CAR NOW ITS COMING ON WHEN DRIVING DOWN THE ROAD. NOW WE ARE QUESTIONING THE SAFETY OF MY PASSANGER WHEN I'M DRIVING DOWN THE ROAD. THIS IS ALSO A ISSUE WHEN WE GET OUT OF THE CAR SINCE IT CAUSES MY INTERIOR LIGHTS TO STAY ON UNNECESSARILY FOR A LENGTH OF TIME.
NHTSA ODI #10823257
Mileage unknown · Jan 25, 2016
Electrical System
FIRST FRONT DOOR PASSENGER SIDE DOOR HAD ISSUES WITH DOOR SENSOR STAYING ON, EVEN WHEN DOOR IS SHUT. HAD REPAIRED AT MY EXPENSE... NOW BOTH REAR DOORS SENSORS ARE MALFUNCTIONING. THIS CAUSES THE INTERIOR LIGHTS TO STAY ON AND DOORS NOT TO LOCK. THIS SEEMS LIKE A KNOWN ISSUE, SOMETHING FORD SHOULD TAKE CARE OF.
NHTSA ODI #10821965
Mileage unknown · Jan 18, 2016
Electrical System
ON MY 2ND DOOR SENSOR AND NEED A 3RD..DOES NOT ALLOW INTERIOR LIGHTS TO GO OFF AND DOORS WILL NOT LOCK...EVERY TIME SLOW DOWN IT PINGS... ALSO ALARM KEEPS COMING ON.
NHTSA ODI #10820874
Mileage unknown · Jan 16, 2016
Exterior Lighting
FOR A VERY LONG TIME, THE LIGHT INDICATING THE PASSENGER FRONT DOOR IS OPEN HAS BEEN COMING ON, EVEN THOUGH THE DOOR IS FIRMLY SHUT. THIS CAUSES A SAFETY HAZARD BECAUSE IT KEEPS THE INSIDE LIGHTS ON IN THE CAR, MAKING IT DIFFICULT TO SEE AT NIGHT. IN ADDITION, THE CAR DOORS WILL NOT STAY LOCKED (I'M ASSUMING BECAUSE IT THINKS TH…
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FOR A VERY LONG TIME, THE LIGHT INDICATING THE PASSENGER FRONT DOOR IS OPEN HAS BEEN COMING ON, EVEN THOUGH THE DOOR IS FIRMLY SHUT. THIS CAUSES A SAFETY HAZARD BECAUSE IT KEEPS THE INSIDE LIGHTS ON IN THE CAR, MAKING IT DIFFICULT TO SEE AT NIGHT. IN ADDITION, THE CAR DOORS WILL NOT STAY LOCKED (I'M ASSUMING BECAUSE IT THINKS THE DOOR IS OPEN?), WHICH WORRIES ME WITH TEENAGE GIRLS DRIVING AT NIGHT. WHEN I TALKED TO SOMEONE AT THE FORD DEALERSHIP, HE SAID THIS HAS BEEN A COMMON COMPLAINT (CERTAINLY HELD UP BY ONLINE COMPLAINTS) THAT THIS HAS BEEN A FAULT WITH THE CAR.
NHTSA ODI #10820626
38,491 miles · Jan 14, 2016
Steering
ON DECEMBER 31, 2015, I EXPERIENCED A POWER STEERING ASSIST FAILURE. THIS WARNING APPEARED IN THE DASH DISPLAY. I HAD NO POWER STEERING IN THE CAR. I WAS TRYING TO PULL OUT OF A PARKING SPACE. THE PROBLEM CONTINUED WHEN DRIVING. TURNING OFF AND RESTARTING THE CAR HAD NO EFFECT IN CLEARING THE FAILURE. ALSO HAD AN ADVANCE TRAC WA…
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ON DECEMBER 31, 2015, I EXPERIENCED A POWER STEERING ASSIST FAILURE. THIS WARNING APPEARED IN THE DASH DISPLAY. I HAD NO POWER STEERING IN THE CAR. I WAS TRYING TO PULL OUT OF A PARKING SPACE. THE PROBLEM CONTINUED WHEN DRIVING. TURNING OFF AND RESTARTING THE CAR HAD NO EFFECT IN CLEARING THE FAILURE. ALSO HAD AN ADVANCE TRAC WARNING APPEAR ON THE DASH AND THE TURN SIGNALS WOULD ONLY OPERATE IF HELD MANUALLY IN POSITION. I KNOW THERE WAS A RECALL (FORD RECALL NUMBER 15S18) ISSUED WHICH COVERS THIS PROBLEM IN FORD FLEX VEHICLES BUILT BEFORE MINE. MY FLEX WAS BUILT 9/25/2012. THE DEALER CORRECTED THE PROBLEM BY REPLACING PSCM. HOWEVER, SINCE THE MILEAGE PUT THE CAR JUST OUT OF WARRANTY, I HAD TO PAY FOR THE REPAIRS. IT APPEARS THAT THE STEERING PROBLEM CONTINUED ON CARS BUILT AFTER FEB. 2012 WHICH WAS THE BUILD DATE SPECIFIED IN THE ABOVE RECALL. I WOULD LIKE THE BUILD DATE FOR COVERED REPAIRS TO BE EXTENDED AND COMMUNICATED TO FORD MOTOR COMPANY. I AM UNABLE TO UPLOAD THE DOCUMENTATION AT THIS TIME.
NHTSA ODI #10820265
70,000 miles · Jan 13, 2016
Unknown Or Other
TAKATA RECALL ,DOOR LATCH ON DRIVER DOOR IS FAILING, DOOR AJAR COMES ON THE DASH AND KEEPS THE DOME LIGHTS ON, ISSUE WILL OCCUR BEFORE AND AFTER THE VEHICLE STARTS MOVING.
NHTSA ODI #10819903
50,000 miles · Dec 24, 2015
Electrical System
WE HAVE A 2013 FORD FLEX LIMITED AND WE BOUGHT IT USED WITH 50000 MILES AND WHEN WE BOUGHT IT THE DOOR SENSOR WAS BAD THE DEALER SHIP SAID THEY WOULD FIX IT 7 MONTHS OF FIGHTING THEM AND THEN THEY DECIDED TO FIX IT SO HERE I AM SITING IN THE DEALER SHIP READY TO PICK UP MY CAR AND NOW THEY TELL ME ANOTHER DOOR SENSOR IS BAD THIS…
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WE HAVE A 2013 FORD FLEX LIMITED AND WE BOUGHT IT USED WITH 50000 MILES AND WHEN WE BOUGHT IT THE DOOR SENSOR WAS BAD THE DEALER SHIP SAID THEY WOULD FIX IT 7 MONTHS OF FIGHTING THEM AND THEN THEY DECIDED TO FIX IT SO HERE I AM SITING IN THE DEALER SHIP READY TO PICK UP MY CAR AND NOW THEY TELL ME ANOTHER DOOR SENSOR IS BAD THIS IS DANGEROUS DO TO THE LIGHT STAYING ON AT NIGHT THIS NEEDS TO BE RECALLED BY FORD AND FIXED RIGHT.
NHTSA ODI #10816170
Mileage unknown · Dec 21, 2015
Electrical System
INTERIOR LIGHTING HAS NO MANUAL OFF SWITCH AND REMAINS ON DURING DRIVING DUE TO INCORRECLTY REPORTED "DOOR AJAR"
NHTSA ODI #10811424
45,100 miles · Dec 19, 2015
Electrical System
ON THE EVENING OF 12/18/15 (10:00PM), AFTER STARTING UP THE CAR, NONE OF THE CONTROLS LOCATED ON THE STEERING WHEEL AND STEERING WHEEL COLUMN WOULD OPERATE. I HAD NO TURN SIGNALS AND NO WIPERS AND NO CRUISE CONTROL. A MINOR INCONVENIENCE WAS THAT I COULD NOT OPERATE ANY SYSTEMS NOR THE RADIO FROM THE STEERING WHEEL. AFTER TUR…
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ON THE EVENING OF 12/18/15 (10:00PM), AFTER STARTING UP THE CAR, NONE OF THE CONTROLS LOCATED ON THE STEERING WHEEL AND STEERING WHEEL COLUMN WOULD OPERATE. I HAD NO TURN SIGNALS AND NO WIPERS AND NO CRUISE CONTROL. A MINOR INCONVENIENCE WAS THAT I COULD NOT OPERATE ANY SYSTEMS NOR THE RADIO FROM THE STEERING WHEEL. AFTER TURNING OFF THE VEHICLE AT HOME THE CAR ACTED AS THOUGH THE KEY WAS STILL IN THE IGNITION EVEN THOUGH IT HAD BEEN REMOVED AND THE HEADLIGHTS WOULD NOT TURN OFF. I HAD TO DISCONNECT THE BATTERY TO KILL THE HEADLIGHTS. WHEN I RECONNECTED THE BATTERY THE FOLLOWING MORNING ALL SYSTEMS WERE WORKING AGAIN.
NHTSA ODI #10811229
Mileage unknown · Dec 18, 2015
Electrical System
THE DOOR AJAR LIGHT COMES ON WHEN THE DOOR IS CLOSED CAUSING THE INTERIOR LIGHTS TO TURN ON. AT NIGHT THIS IS A PROBLEM. THE ALARM GOES OFF AT RANDOM TIMES DURING THE DAY & NIGHT. THIS HAS BEEN GOING ON FOR OVER A MONTH AS OF 12/18/15.
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
Consequence & remedy
Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2013 Ford Flex Problems, Complaints & Recalls | Skip That Year
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