Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
290–25K
9925–50K
13150–75K
8375–100K
72100–150K
21150K+
435 reports with mileage · 143 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 200 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 149 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 69 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
11 crash reports1 fire reports9 injury reports
What owners actually said
578 reports
Mileage unknown · Mar 30, 2016
Seat BeltsStructure
PASSENGER DOOR SENSOR IS TELLING THE INSTRUMENT PANEL THAT THE DOOR IS OPEN WHEN IT IS SHUT. IT WILL NOT AUTOMATICALLY LOCK OR ALLOW ME TO LOCK THE DOOR WHEN CAR IS IN MOTION (IT POPS BACK UP). WHEN MOTOR IS TURNED OFF THE INTERIOR LIGHTS STAY ON. FOR A LONG TIME INDICATING THAT THE DOOR IS NOT SHUT. THE FREQUENCY OF THIS PROBL…
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PASSENGER DOOR SENSOR IS TELLING THE INSTRUMENT PANEL THAT THE DOOR IS OPEN WHEN IT IS SHUT. IT WILL NOT AUTOMATICALLY LOCK OR ALLOW ME TO LOCK THE DOOR WHEN CAR IS IN MOTION (IT POPS BACK UP). WHEN MOTOR IS TURNED OFF THE INTERIOR LIGHTS STAY ON. FOR A LONG TIME INDICATING THAT THE DOOR IS NOT SHUT. THE FREQUENCY OF THIS PROBLEM HAS WORSENED OVER THE PAST FEW MONTHS. AND NOW THE SEATBELT LATCH DOESNT WORK PROPERLY
NHTSA ODI #10852425
45,000 miles · Mar 28, 2016
Electrical System
START DATE IS A BEST GUESS. I ORIGINAL REPORTED THIS PROBLEM WHEN MY FRONT PASSENGER DOOR BEGAN GIVING FALSE DOOR AJAR WARNINGS. NOW IT IS ALL DOORS AND OCCURS MORE FREQUENTLY SETTING OFF CAR ALARM, INTERIOR LIGHTS THAT WON'T GO OUT, ETC ETC.
NHTSA ODI #10851924
68,000 miles · Mar 22, 2016
Electrical System
REAR PASSENGER DOOR LATCH SENSOR IS FAILING. INTERIOR LIGHTS WILL NOT SHUT OFF AFTER DOOR IS CLOSED.
NHTSA ODI #10851092
17,400 miles · Mar 22, 2016
Fuel/propulsion System
FUEL LEAKS WHEN FUEL TANK IS FILLED. STRONG SMELL OF FUEL REMAINS DAYS AFTER FILLING TANK. FUEL LEAKS ONTO GARAGE FLOOR
NHTSA ODI #10851030
81,000 miles · Mar 22, 2016
Electrical System
DRIVER AND FRONT PASSENGER DOOR AJAR WARNINGS ACTIVATE WHEN DOORS ARE COMPLETELY CLOSED, RESULTING IN PROBLEMS WITH AUTO DOOR LOCK FEATURE, INTERIOR LIGHTS REMAINING ON, RANDOM CAR ALARM ACTIVATION, SPURIOUS EMERGENCY FLASHER ACTIVATION, AND KEYLESS ENTRY PANEL LIGHTS REMAINING ILLUMINATED. ALSO, "SHIFT TO PARK" WARNING ACTIVAT…
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DRIVER AND FRONT PASSENGER DOOR AJAR WARNINGS ACTIVATE WHEN DOORS ARE COMPLETELY CLOSED, RESULTING IN PROBLEMS WITH AUTO DOOR LOCK FEATURE, INTERIOR LIGHTS REMAINING ON, RANDOM CAR ALARM ACTIVATION, SPURIOUS EMERGENCY FLASHER ACTIVATION, AND KEYLESS ENTRY PANEL LIGHTS REMAINING ILLUMINATED. ALSO, "SHIFT TO PARK" WARNING ACTIVATES WHEN VEHICLE IS IN OPERATION.
NHTSA ODI #10850992
58,000 miles · Mar 21, 2016
Steering
TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 30 MPH, THE STEERING FAILED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SOFTWARE AND THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED…
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TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 30 MPH, THE STEERING FAILED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SOFTWARE AND THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
NHTSA ODI #10850736
52,000 miles · Mar 16, 2016
Electrical System
2013 FORD FLEX RIGHT REAR DOOR SHOWS "AJAR" WHEN DOOR IS FIRMLY CLOSED. APPEARS TO BE A SENSOR THAT HAS FAILED TO RECOGNIZE THE DOOR IS CLOSED. THIS STOPS THE DOORS FROM LOCKING / ALARM FROM WORKING PROPERLY / INTERIOR AND PUDDLE LIGHTS FROM WORKING PROPERLY. SHOULD BE CONSIDERED A SAFETY ISSUE.
NHTSA ODI #10849955
100,000 miles · Mar 9, 2016
Electrical System
WHEN MY CAR WAS UNDER WARRANTY DRIVER DOOR WOULD SAY DOOR AJAR AND ALL LOCKS WOULD OPEN WHEN THE DOOR WAS CLOSED - THEY FIXED HAD TO FIX DOOR SENSOR NOW MY OTHER DOORS ARE DOING THE SAME AND WE ARE OUT OF WARRANTY - THIS IS A SAFETY ISSUE WHEN DRIVING AT NIGHT AND YOUR DOOR LOCKS OPEN AT A STOP LIGHT ANYONE CAN CARJACK OR JUMP I…
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WHEN MY CAR WAS UNDER WARRANTY DRIVER DOOR WOULD SAY DOOR AJAR AND ALL LOCKS WOULD OPEN WHEN THE DOOR WAS CLOSED - THEY FIXED HAD TO FIX DOOR SENSOR NOW MY OTHER DOORS ARE DOING THE SAME AND WE ARE OUT OF WARRANTY - THIS IS A SAFETY ISSUE WHEN DRIVING AT NIGHT AND YOUR DOOR LOCKS OPEN AT A STOP LIGHT ANYONE CAN CARJACK OR JUMP IN YOUR CAR, WILL NOT LET ME KIDS USE MY CAR - THE CAR DEALERSHIP TOLD ME THEY HAVE SO MANY FLEX REPAIRS OF THIS SAME ISSUE.
NHTSA ODI #10845784
45,000 miles · Mar 6, 2016
Structure
DOOR LATCHES ARE FAILING ON BOTH DRIVER AND PASSENGER SIDE SIMILAR TO AN EXISTING FORD EDGE RECALL. DOORS DO NOT LOCK WHILE DRIVING AND REAR DOORS CAN BE OPENED FROM THE INSIDE WHILE IN MOTION.
NHTSA ODI #10840183
42,000 miles · Mar 3, 2016
Electrical System
REAR RIGHT SIDE DOOR LATCH AJAR SENSOR MALFUNCTIONING. READS "DOOR AJAR" WITH DOOR CLOSED. INTERIOR DOME LIGHTS STAY ON. HARD TO DRIVE AT NIGHT WITH INTERIOR DOME LIGHTS ON. DOOR LATCH HAS BEEN REPLACED ONCE BEFORE BY FORD DEALER. PROBLEM HAS RETURNED.
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
Consequence & remedy
Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
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