2013 Ford Flex

TWICE THE DOOR AJAR LIGHT WAS STUCK ON. THE FIRST TIME IT WAS THE PASSENGER REAR DOOR AND WAS FIXED UNDER WARRANTY. THE SECOND TIME IT WAS THE PASSENGER FRONT DOOR THAT I HAD TO PAY FOR AT MY FORD DEALER THIS PAST AUGUST TO THE TUNE OF $ 280.00. BOTH TIMES THE INTERIOR LIGHT STAYED ON AND ALSO THE CAR ALARM WOULD START ITSELF. NOW I WAS TOLD BY MY MECHANIC THAT MY BATTERY IS SHOT. I WONDER WHY? I ALSO OWN A 2013 C-MAX PART OF THE LATCH RECALL.

MY FLEX WILL NOT TURN OVER . THIS HAS HAPPENED TWICE IN THE LAST MONTH. I HAD TO TAKE TOW IT TO THE MECHANIC AND BELIEVE IT OR NOT IT STARTED WITH NO ISSUES NOT EVEN A CHECK ENGINE LIGHT. 4 DAYS LATER SAME ISSUE CAR WILL CRANK BUT NOT TURN OVER. I HAVE READ ABOUT THE RECALL WITH THE SAME VEHICLE AS MINE WITH THE FUEL PUMP PROBLEMS. HOWEVER MINE IS NOT IN THE LIST. THIS IS A SAFETY ISSUE THAT NEED TO BE LOOKING INTO.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHEN THE DOORS WERE CLOSED, THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE INTERIOR LIGHTING ILLUMINATED CONTINUOUSLY. THE CONTACT ALSO STATED THAT THE DOORS DID NOT LOCK AND THE ALARM DID NOT ACTIVATE WHEN PROMPTED. THE FAILURES RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

OUR FORD VEHICLE HAS A BROKEN DOOR LATCH THAT HAS NOT BEEN INCLUDED IN THE RECALL. OUR DOOR AJAR LIGHT IS CONSTANTLY ON AND WE NEVER KNOW IF OUR DOOR IS SAFELY CLOSED OR NOT. THUS FAR, ALL FORD REPRESENTATIVES HAVE NOT BEEN HELPFUL. THE DEALERSHIP SAID IT'S THE SAME PROBLEM AND TO CONTACT CUSTOMER SERVICE. CUSTOMER SERVICE JUST TOLD ME THAT IF MY VEHICLE ISN'T RECALLED THEN I SHOULD FIX IT AND KEEP MY RECEIPT. I FIND IT HARD TO BELIEVE THAT IT'S A COINCIDENCE THAT MY VEHICLE HAS THE SAME PROBLEM AS OVER A MILLION+ OTHER FORD VEHICLES. WHAT STEPS DO I TAKE TO GET MY VEHICLE ADDED TO THE RECALL? THIS STARTED MONTHS AGO (PROBABLY ALMOST A YEAR AGO) WE THOUGHT MAYBE A SENSOR WAS OFF BUT THE PROBLEM KEPT GETTING WORSE AND ONCE A RECALL WAS ISSUED THE PROBLEM MADE SENSE. CAN YOU PLEASE HELP ME?

REAR DOOR SENSORS DO NOT CONFIRM THAT THE REAR DOORS ARE CLOSED AND WILL NOT SIGNAL DOORS TO LOCK WHEN VEHICLE IS IN GEAR, CREATING THE POTENTIAL FOR A DOOR TO BE OPENED INADVERTENTLY WHILE IN MOTION. ALSO RELATED, BECAUSE THE DOORS ARE CONSTANTLY READING AJAR, THE INTERIOR COURTESY LIGHTS WILL COME ON WITH THE DOORS SHUT AND WILL RUN DOWN THE BATTERY. FORD HAS NOT MADE A REPAIR AVAILABLE

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 30 MPH, THE VEHICLE STALLED. THE CONTACT WAS EVENTUALLY ABLE TO RESTART THE VEHICLE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTO PARTS CENTER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS UNAVAILABLE.

FOR OVER A MONTH AND A HALF NOW, WHEN DRIVING SPONTANEOUSLY THE DOOR AJAR INDICATOR LIGHTS UP, THE CHIMES ALERT, THE INTERIOR LIGHTS STAYS ON AND ALL DOORS UNLOCK, AND IF YOU TRY TO LOCK THEM AGAIN WHILE DRIVING THEY WILL UNLOCK 5 SECONDS LATER; YOU NEED TO COMPLETELY STOP THE CAR AND DON'T DRIVE IN ORDER TO LOCK THEM, BUT THE DOOR AJAR LIGHTS STAY ON EVEN IF THE DOOR IS CLOSED, SO WHEN YOU START DRIVING AGAIN THE CAR WILL UNLOCK THE DOORS AND THE WARNING BEEPS AND LIGHTS WILL BE WITH YOU ALL THE TIME WHILE YOU DRIVE. BEING A FAMILY CAR, THIS IS A MAJOR ISSUE HAVING SMALL KIDS SEATING IN THE BACK. LAST YEAR I CONTACTED FORD CUSTOMER CARE AND THEY WERE SUPPOSED TO TAKE CARE OF THAT AND REPLACE IT, BUT INSTEAD THEY JUST CLEANED THE AREA AND THAT'S IT, IT FIXED FOR A WHILE, BUT THE PROBLEM IS REPEATING AGAIN. NOW, BECAUSE I'M OUT OF WARRANTY THEY WANT TO CHARGE $500 TO GET IT FIXED, WHEN IS A PROBLEM THAT IS WELL KNOWN BY THEM.