NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
69 reportsClear category filter200 miles · Jun 17, 2019
Structure
THE DOOR ACTUATORS IN THESE CARS ARE DEFECTIVE AND NEED TO BE ON THE RECALL LIST!! MANY FORD FLEX DOOR ACTUATORS ARE DEFECTIVE , THE CAR THINKS THE DOOR IS OPEN WHEN IT IS CLOSED . CAUSES YOUR DOORS NOT TO LOCK, MAKES YOUR BATTERY OVERHEAT, DRAINS YOUR BATTERY AND MAKES THE ALARM GO OFF RANDOMLY . I BOUGHT THIS CAR NEW AND IT HA…
Read full complaint
THE DOOR ACTUATORS IN THESE CARS ARE DEFECTIVE AND NEED TO BE ON THE RECALL LIST!! MANY FORD FLEX DOOR ACTUATORS ARE DEFECTIVE , THE CAR THINKS THE DOOR IS OPEN WHEN IT IS CLOSED . CAUSES YOUR DOORS NOT TO LOCK, MAKES YOUR BATTERY OVERHEAT, DRAINS YOUR BATTERY AND MAKES THE ALARM GO OFF RANDOMLY . I BOUGHT THIS CAR NEW AND IT HAD HAPPENED SINCE DAY 1!
NHTSA ODI #11220749
60,000 miles · Apr 17, 2019
Electrical SystemStructure
I HAVE HAD TWO DOOR LATCHES FAIL IN THE SAME VEHICLE WITHIN 2 YEARS OF EACH OTHER. NO MATTER WHETHER THE VEHICLE IS MOVING OR STATIONARY, I GOT A WARNING STATING THE RIGHT REAR (AND NOW THE RIGHT FRONT) DOOR WAS NOT CLOSED WHEN IN FACT IT WAS. THERE IS A FAULTY SENSOR IN THE DOOR LATCHES. THIS ALSO PREVENTS THE CHILD LOCKS FROM …
Read full complaint
I HAVE HAD TWO DOOR LATCHES FAIL IN THE SAME VEHICLE WITHIN 2 YEARS OF EACH OTHER. NO MATTER WHETHER THE VEHICLE IS MOVING OR STATIONARY, I GOT A WARNING STATING THE RIGHT REAR (AND NOW THE RIGHT FRONT) DOOR WAS NOT CLOSED WHEN IN FACT IT WAS. THERE IS A FAULTY SENSOR IN THE DOOR LATCHES. THIS ALSO PREVENTS THE CHILD LOCKS FROM ENGAGING SINCE IT THINKS THE DOORS ARE OPEN.
NHTSA ODI #11196869
75,000 miles · Apr 17, 2019
Electrical SystemStructure
I HAVE HAD TWO DOOR LATCHES FAIL IN THE SAME VEHICLE WITHIN 2 YEARS OF EACH OTHER. NO MATTER WHETHER THE VEHICLE IS MOVING OR STATIONARY, I GET A WARNING STATING THE RIGHT FRONT (AND PREVIOUSLY THE RIGHT REAR) DOOR WAS NOT CLOSED WHEN IN FACT IT WAS. THERE IS A FAULTY SENSOR IN THE DOOR LATCHES. THIS ALSO PREVENTS THE CHILD LOCK…
Read full complaint
I HAVE HAD TWO DOOR LATCHES FAIL IN THE SAME VEHICLE WITHIN 2 YEARS OF EACH OTHER. NO MATTER WHETHER THE VEHICLE IS MOVING OR STATIONARY, I GET A WARNING STATING THE RIGHT FRONT (AND PREVIOUSLY THE RIGHT REAR) DOOR WAS NOT CLOSED WHEN IN FACT IT WAS. THERE IS A FAULTY SENSOR IN THE DOOR LATCHES. THIS ALSO PREVENTS THE CHILD LOCKS FROM ENGAGING SINCE IT THINKS THE DOORS ARE OPEN.
NHTSA ODI #11196868
89,000 miles · Oct 26, 2018
Structure
DEFECTIVE DOOR LATCH. THE LATCH REPORTS "DOOR AJAR" WHEN DOOR IS CLOSED, UNLOCKING ALL DOORS AT ALL TIMES.
NHTSA ODI #11143009
Mileage unknown · Sep 27, 2018
Structure
THE SENSORS ON THE PASSENGER REAR DOOR THINK THAT THE DOOR IS OPEN EVEN WHEN IT IS CLOSED. MY CAR ALARM GOES OFF CONSTANTLY, THE CHILD SAFETY LATCH WON'T ENGAGE, AND MY DOORS NO LONGER AUTOMATICALLY LOCK ONCE I DRIVE OVER 25 MPH. THIS IS AN ISSUE FOR EVERY 2013 FORD FLEX OWNER THAT IS ACTIVE ONLINE. FORD KNOWS THIS IS AN ISSUE A…
Read full complaint
THE SENSORS ON THE PASSENGER REAR DOOR THINK THAT THE DOOR IS OPEN EVEN WHEN IT IS CLOSED. MY CAR ALARM GOES OFF CONSTANTLY, THE CHILD SAFETY LATCH WON'T ENGAGE, AND MY DOORS NO LONGER AUTOMATICALLY LOCK ONCE I DRIVE OVER 25 MPH. THIS IS AN ISSUE FOR EVERY 2013 FORD FLEX OWNER THAT IS ACTIVE ONLINE. FORD KNOWS THIS IS AN ISSUE AND ISN'T ADDRESSING IT.
NHTSA ODI #11132045
57,945 miles · Aug 25, 2018
Structure
PASSENGER DOOR AJAR INDICATOR LIGHT STAYS ON EVEN THOUGH DOOR CLOSED (CONSTANT - WHETHER STOPPED OR MOVING). IT'S BEEN A COUPLE OF WEEKS. IT KEEPS LIGHTS ON INSIDE AND THE OUTSIDE MIRRORS I'VE HEARD (ONLINE) IT COULD BE A SENSORY ISSUE, BUT I FEAR IT MAY BE A FAULTY LATCH ISSUE. WHEN I FELT THE LATCH, IT SEEMED SLUGGISH (I CAN …
Read full complaint
PASSENGER DOOR AJAR INDICATOR LIGHT STAYS ON EVEN THOUGH DOOR CLOSED (CONSTANT - WHETHER STOPPED OR MOVING). IT'S BEEN A COUPLE OF WEEKS. IT KEEPS LIGHTS ON INSIDE AND THE OUTSIDE MIRRORS I'VE HEARD (ONLINE) IT COULD BE A SENSORY ISSUE, BUT I FEAR IT MAY BE A FAULTY LATCH ISSUE. WHEN I FELT THE LATCH, IT SEEMED SLUGGISH (I CAN PUSH IT A LITTLE AND IT STAYS - DOESN'T SPRING BACK TO EITHER OPEN OR CLOSED). I FEEL THE LATCH IS NOT WORKING PROPERLY AND MAY NOT CLOSE ALL THE WAY. I ALSO WORRY THAT THE BATTERY WILL DIE BECAUSE IT KEEPS LIGHTS ON.
NHTSA ODI #11122322
Mileage unknown · Aug 9, 2018
Electronic Stability Control (esc)Structure
PURCHASED CAR IN FEB. 2013. IN OCT 2014 I BEGAN TAKING MY FLEX TO SUNLAND FORD SERVICE CENTER DUE TO DOOR AJAR WARNING LIGHTS ON BOTH RIGHT SIDE DOORS. THE SERVICE CENTER WOULD DISASSEMBLE AND CLEAN DOOR ASSEMBLY. THERE WOULD BE NO MORE WARNING LIGHTS FOR SEVERAL WEEKS AND THEN THE PROBLEM WOULD PERSIST OF THE DOORS APPEARING AJ…
Read full complaint
PURCHASED CAR IN FEB. 2013. IN OCT 2014 I BEGAN TAKING MY FLEX TO SUNLAND FORD SERVICE CENTER DUE TO DOOR AJAR WARNING LIGHTS ON BOTH RIGHT SIDE DOORS. THE SERVICE CENTER WOULD DISASSEMBLE AND CLEAN DOOR ASSEMBLY. THERE WOULD BE NO MORE WARNING LIGHTS FOR SEVERAL WEEKS AND THEN THE PROBLEM WOULD PERSIST OF THE DOORS APPEARING AJAR. FINALLY, SERVICE CENTER DECIDED TO FULLY REPLACE DOOR ASSEMBLY ON BACK DOOR LATCH BUT PART WAS ON BACK ORDER. SERVICE CENTER REPLACED BACK DOOR ASSEMBLY IN DECEMBER OF 2014. MY PASSENGER DOOR CONTINUES TO SHOW THE DOOR AJAR AND MY WARRANTY EXPIRED FEBRUARY 2015. I STILL HAVE THIS PROBLEM TODAY AND HAVE CALLED FORD MOTOR COMPANY TO WHICH THEY CLAIM THIS IS NOT A KNOWN PROBLEM. THERE ARE SEVERAL SAFETY CONCERNS. 1) IN MOTION: DOME LIGHTS DON'T SHUT OFF HINDERING VISIBILITY FOR THE FIRST 2-5 MINUTES OF NIGHT DRIVING. 2) STATIONARY OR IN MOTION: DOORS CANNOT BE LOCKED WHILE CAR IS ON AND PARKED. THIS IS DANGEROUS. 3) MY AUTO DOOR LOCKS QUIT WORKING FOR A TIME AND I CAN ONLY ASSUME IT'S BECAUSE OF THESE DOOR ISSUES.
NHTSA ODI #11118760
96,000 miles · Mar 21, 2018
Latches/locks/linkagesStructure
TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FAILED TO LOCK AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE CONTACT WAS CONCERNED THAT HER CHILD WOULD BE ABLE TO OPEN THE DOOR WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO CENTURY FORD OF MT. AIRY (302 CENTURY…
Read full complaint
TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FAILED TO LOCK AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE CONTACT WAS CONCERNED THAT HER CHILD WOULD BE ABLE TO OPEN THE DOOR WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO CENTURY FORD OF MT. AIRY (302 CENTURY DR, MT AIRY, MD 21771, (301) 829-2800) WHERE IT WAS DIAGNOSED THAT ALL FOUR DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS ADVISED TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
NHTSA ODI #11080628
Mileage unknown · Mar 1, 2018
Structure
LIFTGATE AJAR LIGHT ON WHEN LIFTGATE IS CLOSED. INTERIOR LIGHTS STAY ON. DOORS STAY UNLOCKED DURING DRIVE.
NHTSA ODI #11075755
83,000 miles · Feb 21, 2018
Structure
MY DRIVER SIDE PASSANGER DOOR AJAR, DOME LIGHTS WON'T GO OFF, MY 4YR OLD DAUGHTER SITS ON THAT SIDE, WAS DRIVING AND IT HAPPEND DOOR WOULD NOT LOCK, TOOK TO FORD DEALER, WAS QUOTED $435. HAVE TO HAVE IT REPLACED AS IT IS DRAINING MY BATTER, AND MAKING CAR ALARM GO OFF, IT HAPPENS IN MOTION, AND STATIONARY, IT IS VERY UNSAFE, AND…
Read full complaint
MY DRIVER SIDE PASSANGER DOOR AJAR, DOME LIGHTS WON'T GO OFF, MY 4YR OLD DAUGHTER SITS ON THAT SIDE, WAS DRIVING AND IT HAPPEND DOOR WOULD NOT LOCK, TOOK TO FORD DEALER, WAS QUOTED $435. HAVE TO HAVE IT REPLACED AS IT IS DRAINING MY BATTER, AND MAKING CAR ALARM GO OFF, IT HAPPENS IN MOTION, AND STATIONARY, IT IS VERY UNSAFE, AND SHOULD BE RECALLED
NHTSA ODI #11074185
Official recalls
6Feb 10, 2020
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Aug 25, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Dec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Jun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
Consequence & remedy
Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
May 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗