2013 Ford Flex

WHILE I WAS PULLING OUT OF MY WORK PARKING LOT, THE POWER STEERING FAILURE LIGHT CAME ON AND THE STEERING BECAME EXTREMELY HARD TO CONTROL. UNLIKE OLDER VEHICLES WITHOUT POWER STEERING, IT WAS VERY STIFF AND HARD TO CONTROL NO MATTER WHAT SPEED I WAS GOING. WHEN I LOOKED UP THE ISSUE THERE IS AN OPEN RECALL FOR THE EXACT SAME PROBLEM AND EVEN IN THE YEAR CAR THAT I HAVE. WHEN I CALLED IN TO GET IT COVERED UNDER THE RECALL THEY SAY THAT MY VIN IS NOT COVERED IN THE RECALL. THEY CLEARLY KNOW THIS IS A SAFETY ISSUE AND IT'S HAPPENING TO MY TYPE OF CAR. HAD MY WIFE BEEN DRIVING WITH OUR KIDS AND DIDN'T HAVE THE STRENGTH TO CONTROL THE CAR HOME WHO KNOWS WHAT MIGHT HAVE HAPPENED. THIS IS A HUGE PROBLEM AND ACCORDING TO SEVERAL FORUMS I HAVE READ, I AM NOT ALONE. THIS NEEDS TO BE ADDRESSED TO THE FULL EXTENT OF THE PROBLEM BEFORE SOMEONE IS KILLED.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER IN EITHER DIRECTION. THE VEHICLE WAS RESTARTED AND THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO HEALY FORD LOCATED AT 2528 NY 17M, GOSHEN, NY 10924, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. *DT*JB

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE HIS BROTHER WAS DRIVING AT A VERY LOW SPEED AND ATTEMPTING TO MAKE RIGHT OR LEFT TURNS, THE VEHICLE LOSS MOTIVE POWER. THE CONTACT STATED THAT THE FAILURE WAS NOT EVIDENT WHILE DRIVING STRAIGHT. THE VEHICLE WAS TAKEN TO MUSCATELL-BURNS FORD (901 US-10, HAWLEY, MN 56549) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. *BF THE CONSUMER TRADED IN THE VEHICLE DUE TO THE DEFECT. *TR

ELECTRIC POWER ASSIST STEERING (EPAS) COMPLETELY OUT AND WHEEL CAN BARELY BE TURNED. NO POWER STEERING. MY FLEX WAS SITTING ON THE TOP FLOOR OF A 7 STORY PARKING GARAGE. I STARTED IT UP TO MOVE DOWN TO GET A CLOSER PARKING SPACE NEXT TO THE FLOOR I WAS ACCESSING. I CANNOT AFFORD THE QUOTED STEERING COLUMN $3000 REPLACEMENT I WAS GIVEN. SOME RECALL IS OUT BUT DOES NOT INCLUDE ALL FORD MODELS WITH THIS APPLICATION, INCLUDING MINE. YOU CALL FORD FOR HELP OR ASSISTANCE AND THEY READ OFF THEIR GIVEN ANSWER... YOUR VEHICLE DOES NOT FALL UNDER THE RECALL.

THIS HAS BEEN HAPPENING SINCE JANUARY AND 3X ON 3/3/2020. WHILE DRIVING DOWN A CIRCULAR GARAGE FROM WORK THE VEHUCLE SHUT OFF AND POWER STEERING STOPPED ALMOST HEADING ME INTO THE CONCRETE BARRIER. IT HAS BEEN TWICE ON SIDE ROAD WHEN IT SHUT OFF AND STEERING WAS DISABLED AND ALL 3X NO WARNINGS. NOW FOR THE 5TH TIME AS I PUT CAR IN RWCERSE THE POWER STEERING SHUTS OFF WITH NO WARNING AND I BECOME DISABLED. HAVE TO WAIT AND RESTART CAR. ITS VERY DANGEROUS AND SEE COMPLAINTS ALL OVER FORDS BLOG AND FLEX FORUMS..VERY SCARY TO ALLOW MY DAUGHTERS TO DRIVE..PLEASE HAVE A RECALL OR ASSIST FINANCIALLY. THEIR TELLING OVER $2,800..THATS CRAZY..

2013 FORD FLEX. CONSUMER WRITES IN REGARDS TO ILLUMINATED POWER STEERING LIGHT. *LD THE CONSUMER STATE WHILE DRIVING THE POWER STEERING WENT OUT WITH A VERY SHORT NOTICE. WHILE ATTEMPTING TO STOP THE VEHICLE SLOWLY RAN OVER A CURB. THERE WAS NO DAMAGE. THE MANUFACTURER WAS NOTIFIED AND STATED THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE FAILURE. THE MANUFACTURER DENIED ANY ADDITIONAL ASSISTANCE. THE DEALER DENIED ASSISTANCE DUE TO THE CODE ONLY SHOWING THAT THE VEHICLE FAILED DUE TO IMPACT, AND NOT THAT THE PSCM FAILURE WAS THE CAUSE OF THE IMPACT.*JS

WHILE DRIVING MY 2013 FORD FLEX THE POWER STEERING DISAPPEARED AND I ALMOST LOST CONTROL OF THE VEHICLE. I PULLED OVER AND TURNED IT OFF, WHEN I STARTED IT BACK UP THE POWER STEERING RETURNED TO NORMAL. I STOPPED AT MY DESTINATION BUT WHEN I RETURNED TO LEAVE I FOUND THAT THE POWER STEERING WAS NOT RESPONDING. I DROVE IT HOME WITH GREAT DIFFICULTY. THIS REPEATED SEVERAL TIMES OVER THE NEXT TWO WEEKS, FUNCTIONING AT THE START OF THE DAY BUT FAILING AFTER THE VEHICLE WAS TURNED OFF. THE POWER STEERING FINALLY GAVE OUT ALTOGETHER. I CHECKED AND FOUND THAT THERE WAS A RECALL THAT WAS ANNOUNCED ON JUNE 02 OF 2015 FOR THIS EXACT ISSUE COVERING FORD FLEXES FROM 2010 TO 2013. I SCHEDULED AN APPOINTMENT WITH MY FORD DEALERSHIP TO GET THE ISSUE RESOLVED. I WAS TOLD THAT MY VEHICLE WAS MANUFACTURED A FEW MONTHS AFTER THE RECALL DATE, WHICH COVERED VEHICLES MANUFACTURED UP UNTIL FEB 28TH OF 2012. I CAN'T UNDERSTAND ONE, HOW DOES A RECALL COVER THE YEARS 2010 TO 2013 BUT HAS AN END DATE FOR ELIGIBILITY OF 2012?, THE RECALL WAS ANNOUNCED ON JUNE 02 OF 2015 AND MY VEHICLE SUFFERED THE EXACT SAME ISSUE OF THOSE THAT THE RECALL EXTEND TO. AS WELL AS WHAT WAS DONE TO REMEDY THE PART FAILURE AFTER THE JUNE 02, 2012 DATE THAT MY VEHICLE (SUFFERING THE SAME MALFUNCTION/FAILURE AND MANUFACTURED JUST OUTSIDE OF THE END DATE OF THE RECALL) WAS NOT INCLUDED IN THE RECALL? I HAVE FOUND THAT THE ISSUE IS WITHIN THE SEALED STEERING ASSIST ASSEMBLY ITSELF WITCH SUFFERS HEAT DAMAGE DUE TO THE PLACEMENT OF OTHER COMPONENTS. HEAT SHIELDING WITHIN THE UNIT HAS BEEN REPORTED TO BREAK DOWN, RESULTING IN THE INTERIOR COMPONENTS TO FAIL DUE TO EXCESSIVE HEAT EXPOSURE. *JS *JS

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT AT START UP, THE POWER STEERING ASSIST FUNCTION BECAME INOPERABLE AND EXTRA EFFORT WAS NEEDED TO STEER THE VEHICLE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.