2011 Ford Flex

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS SUDDEN REDUCTION OF ENGINE POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH TURBO BOOSTER WERE REPLACED. MOST RECENTLY, THE FAILURE RECURRED AND ONE OF THE TURBO BOOSTER WAS REPLACED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 68,260.

PERSISTENT BRAKE SQUEALING EVEN THOUGH BRAKES WERE REGULARLY SERVICED. ON FURTHER INSPECTION, IT WAS DISCOVERED THAT A FRONT BRAKE CALIPER WAS CRACKED AND LEAKING. HAD TO BE REPLACED. REPLACED BOTH FRONT CALIPERS AND ASSOCIATED PARTS FOR SAFETY REASONS, PARTS AND LABOR TOTALED OVER $1000. NO ONE HAD EVER HEARD OF A CALIPER FAILING ON A CAR WITH SO FEW MILES. SQUEALING HAS BEEN RESOLVED SINCE THIS REPAIR. *TR

OUR 2011 FORD FLEX WE BOUGHT "NEW" IN OCTOBER OF 2010. IT HAS ALL THE BELLS & WHISTLES & HAD A STICKER PRICE OF ALMOST $51,000 DOLLARS! THIS CAR DOESN'T LIKE TO GET WET! IT STALLS IN THE SNOW, RAIN, CAR WASH & EVEN PUDDLES! IT JUST "SHUTS DOWN" IN THE MIDDLE OF AN INTERSECTION.....IT WILL "PUTT PUTT" & ALMOST STALL ON HIGHWAYS. WE CAME SOOO CLOSE TO GETTING KILLED! UGH....WE HAVE TAKEN THIS CAR IN TO (METRO FORD IN RAYNHAM) AT LEAST "4" TIMES. THE LAST TIME WAS JUST A COUPLE OF MONTHS AGO & IT WAS THERE FOR "4 WEEKS"! THEN THIS WAS IT.........WE HAD TO TAKE OUR 19 YR OLD DAUGHTER TO THE ER LAST THURS. SHE FAINTED & HIT HER HEAD HARD! THIS CAR STALLED ALL THE WAY TO THE HOSPITAL!! WE ALMOST DIDN'T MAKE IT THERE!! THIS CAR IS A LEMON!!! WE WANT THIS CAR REPLACED!!! *TR

THE CAR HAS A TERRIBLE SMELL COMING FROM THE AIR CONDITIONING UNIT. THE CAR HAS BEEN TO THE DEALER ON SEVERAL OCCASIONS WHERE THEY STATE THAT IT'S THE 'FILTER' BUT THE PROBLEM CONTINUES. THIS ISSUE HAS NEVER BEEN FULLY RESOLVED AND IS ON-GOING. THE CAR HAS OTHER MINOR DEFECTS WITH THE WINDOW OPERATION (LOUD SQUEALING AS IF THE WINDOW IS RUBBING AGAINST SOMETHING) AND THE DEALER HAS FAILED TO RESOLVE THAT ISSUE AS WELL. I AM CONCERNED THAT THE SMELL INSIDE THE CAR COULD BE TOXIC AND UNSAFE FOR MY CHILDREN. HOW CAN I GET THE DEALER TO TEST THE AIR QUALITY AND QUIT REPLACING THE FILTER AS A TEMPORARY ATTEMPT TO AN ONGOING PROBLEM? *TR

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT SHE WAS UNABLE TO ADJUST THE DRIVER'S SIDE-VIEW MIRRORS. THE CONTACT STATED THAT THE PLASTIC CASE SURROUNDING THE SIDE VIEW MIRRORS WERE MELTING DUE TO THE SUN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DID NOT DETERMINE A CAUSE FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO FURTHER ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 9,000. UPDATED 8/23/13 *CN UPDATED 09/13/2013 *JS

WAS DRIVING DOWN THE FREEWAY-NO RAIN OR INCLEMENT WEATHER. AT 70MPH HAD TOTAL LOSS OF POWER (NO LIGHTS, NO POWER STEERING, NOTHING) WITH NO PREVIOUS WARNING. ABLE TO GET TO SIDE OF ROAD WITHOUT INCIDENT. CAR RESTARTED AND HAD NO FURTHER PROBLEMS. I IMMEDIATELY CALLED MY FORD DEALER AND HAD THE CAR SERVICED AFTER WE RETURNED HOME FROM VACATION. I ALSO HAD THIS HAPPEN DURING MY FIRST WEEK OF OWNERSHIP OF THE CAR ABOUT OCT, 20 WHEN I LOST TOTAL POWER AGAIN, BUT AT A MUCH LOWER SPEED (30MPH) I ALSO CALLED FORD AND HAD MY CAR SERVICED AFTER THIS. *TR

TRANSMISSION ON FLEX OFTEN HESITATES AND THUNKS WITH A LURCH. THE LURCH IS SO BAD IT NOW FEELS LIKE WE ARE BEING HIT. IT HAS HAPPENED IN BOTH FORWARD AND REVERSE. TRIED TO GET IT REPAIRED TWICE AT DEALER - HAVEN'T BEEN ABLE TO FIX. ONLINE FORUMS WITH OWNERS AND SERVICE BULLETINS DESCRIBE SIMILAR PROBLEM. FORD NOT ACKNOWLEDGING ISSUE OR HELPING. *TR

THERE WERE TWO OCCURRENCES. ON 7/5/12, THE FLEX WAS PARKED BUT STILL RUNNING, WE RAISED THE REAR DOOR/TAILGATE TO REMOVE ITEMS FROM THE FLEX. ONE OF MY 4 YEAR OLD DAUGHTERS STOOD NEAR THE BACK BUMPER AREA AND RECEIVED A BURN TO HER LEG FROM ONE OF THE EXHAUST PIPES CREATING A C SHAPE IMPRINT OF THE TAILPIPE OPENING. THIS WAS WITNESSED BY A HOTEL EMPLOYEE. THE ADULT LEANED IN TO THE VEHICLE MANY TIMES, BUT DID NOT BURN. ON 7/6/12, THE FLEX WAS PARKED AND NOT RUNNING. AGAIN, THE BACK DOOR/TAILGATE WAS RAISED AND WE WERE GETTING ITEMS OUT OF THE VEHICLE AND GETTING READY FOR OUR EVENT. EVEN AFTER WARNING (OF THE TAILPIPE), THE SAME 4 YEAR OLD MANAGED TO RECEIVE ANOTHER BURN TO THE SAME LEG FROM THE EXHAUST/TAIL PIPE. *TR