2010 Ford Flex

2010 FLEX LIMITED IN APRIL 2010 I NOTICED A GRINDING SOUND FROM THE FRONT ROTORS, ESPECIALLY WHEN ROADS WERE WET. WENT TO THE DEALER AND WAS TOLD THEY HAD A TECHNICAL BULLETIN ON A FIX FOR IT--FOR VEHICLES UNDER 18,000 MILES. THE VEHICLE HAD ABOUT 14,000 ON IT AT THE TIME. I DON'T KNOW WHAT THEY FIXED OR TRIED TO FIX. LATER IN THE SUMMER, IT RETURNED, AGAIN MORE PRONOUNCED WHEN RAINING. WHEN REPORTING IT TO THE DEALER, THE DEALER SERVICE REP SAID THAT THE COMPANY WAS AWARE OF THE PROBLEM BUT HAD NOT COME UP WITH A FIX--BUT IT WAS OK TO DRIVE. MY WIFE TOOK IT IN AND REPORTED THE PROBLEM GETTING WORSE. THEY DIDN'T BELIEVE HER. I TOOK IT IN AND THEY BELIEVED ME. THEY ORDERED THE PARTS TO REPAIR IT. I HEARD NOTHING AFTER THREE WEEKS, SO I STOPPED BY THE DEALER; OH, THEY JUST CAME IN YESTERDAY--SEEMS LIKE THEIR SYSTEM SHOULD BE SOPHISTICATED ENOUGH TO CONTACT ME WHEN THE PARTS COME IN, AS THERE WAS NO FOLLOW-UP TO CONTACT ME--EVEN THOUGH THEY APPARENTLY KNEW THERE WAS A PROBLEM. THE NEW PARTS HAVE BEEN INSTALLED AND IT APPEARS TO BE FIXED--FOR NOW. *TR

PURCHASE FORD FLEX 2010 MODEL, FIRST COMPLAINT OCCUR LATE JANUARY/FEBRUARY 2010, FRONT BRAKES PADS WERE NOT WORKING AND PULLING HARD. RETURN TO DEALERSHIP AND THEY REPAIRED THE CAR, TELLING ME THIS IS AN EXISTING PROBLEM WITH THREE MANUFACTURE REPLACEMENTS ALREADY. I RETURN IN SEPTEMBER 2010 WITH SAME PROBLEM, NOW I HAVE WAITED OVER A WEEK FOR PARTS ON "BACK ORDER" HOPING THIS WILL BE A PERMANENT FIX. DON'T HAVE CAR, STILL WAITING. MY FORD MOTOR CONTACT IN THE COMPLAINT DEPT WENT ON VACATION, NOW I UNABLE TO CONTACT ANYONE TO DETERMINE THE STATUS OF MY CAR. *TR

I HAVE A 5-MONTH OLD, 2010 FORD FLEX LIMITED, AND I HAVE A COMPLAINT ABOUT THE AUTO REAR HATCH NOT BEING SAFE. SPECIFICALLY, WHEN IN AUTOMATIC MODE-CLOSING, THE SAFETY REVERSE FEATURE IS NOT SENSITIVE ENOUGH TO REVERSE THE DOOR'S CLOSING APPROPRIATELY. THE ONLY THING THAT GETS THE HATCH TO "BOUNCE BACK" OR REVERSE UP IS WHEN SOMETHING LIKE A STATIONARY AND HARD OBJECT (LIKE AN ADULT'S SHOULDER WHEN STANDING STILL) IS IN THE WAY. LITERALLY, WHEN THE REAR HATCH IS LOWERING, YOU CAN GRAB IT AND TRY TO PULL IT BACK, AND IT DOES NOT STOP. I HAVE TURNED OFF THE AUTOMATIC FEATURE BECAUSE I FEAR FOR MY OWN SAFETY AND THAT OF MY TWO BOYS -- 9 AND 12. MY NEIGHBORS HAVE DIFFERENT VEHICLES WITH A SIMILAR AUTOMATIC REAR HATCH "BOUNCE BACK" FEATURE, AND WHEN I LOOKED AT HOW THEY FUNCTIONED, I REALIZED THERE WAS SOMETHING WRONG. THEY ALL STOPPED AND REVERSED DIRECTION AT ANY KIND OF BUMP. WHEN I RAISED THIS ISSUE WITH THE DEALER, THEY TESTED IT AND COMPARED IT TO THE OTHER FLEXES ON THE LOT. THEY SAID THEY ALL WORKED THE SAME WAY. BUT THAT MEANS THEY ALL ARE FLAWED THEN. I ASKED IF THEY COULD ADJUST THE SENSITIVITY OF THE BOUNCE BACK FEATURE, BUT THEY SAID THEY COULD NOT. THAT ANSWER IS NO ANSWER WHEN I HAVE TO TURN OFF THE AUTOMATIC REAR HATCH FEATURE TO KEEP EVERYONE SAFE. IT SHOULD BE MORE SENSITIVE TO OBJECT IN THE WAY, LIKE A HAND, FINGER, HEAD, ETC, AND REVERSE IMMEDIATELY UPON IMPACTING THE OBJECT. THE ONLY WAY I COULD GET IT TO STOP WAS TO STAND DIRECTLY UNDER IT AND HAVE IT COME DOWN ON MY SHOULDER AS I WAS STANDING STILL, AND THAT WAS A HARD PUSH DOWN ON MY SHOULDER. THAT SCENARIO IS NOT REALISTIC. LITTLE HANDS (AND BIG ONES), AS WELL AS OTHER BODY PARTS, CAN GET IN THE WAY. THIS NEEDS TO BE FIXED SO I CAN ENJOY THE AUTO FEATURE I PAID FOR WITHOUT HURTING ANYONE. *TR

I RECENTLY PURCHASED A 2010 FORD FLEX, WITH A CLASS III TRAILER TOW PACKAGE. THE PACKAGE,ACCORDING TO FORD'S BROCHURE IS SUPPOSED TO INCLUDE A TIRE MOBILITY KIT. THE KIT, AS I UNDERSTAND IT, IS ESSENTIALLY MADE UP OF AN AIR COMPRESSOR AND A CAN OF SEALANT COMPOUND USED TO PLUG A HOLE IN A TIRE. THEREFORE THE COMPRESSOR INJECTS THE SEALANT COMPOUND,WHILE INFLATING THE TIRE. ON PAGE 309, OF THE OWNER'S GUIDE, IS THE FOLLOWING WARNING: " WARNING: WHEN TOWING A TRAILER, USE THE TEMPORARY MOBILITY KIT AND NOT THE MINI SPARE TIRE IF NECESSARY. THE MINI SPARE TIRE IS NOT INTENDED FOR THE HIGHER TOWING LOAD LIMITS OF THIS VEHICLE. WHEN TOWING HEAVY LOADS WITH THE MINI SPARE TIRE, VEHICLE HANDLING MAY BE DIMINISHED, WHICH COULD LEAD TO LOSS OF CONTROL, AND SERIOUS PERSONAL INJURY." MY CAR IS NOT EQUIPPED WITH THE TIRE MOBILITY KIT, AND THE FORD MOTOR COMPANY TELLS ME, "IF YOUR CAR IS EQUIPPED WITH A SPARE TIRE, IT WILL NOT BE EQUIPPED WITH THE TIRE MOBILITY KIT". IT SEEMS STUPID TO ME, AND PERHAPS CRIMINAL, THAT THEY INCLUDE THE WARNING IN THE OWNER'S MANUAL AND REFUSE TO PROVIDE THE SAFETY EQUIPMENT THEY CLAIM TO BE NECESSARY, AND WHICH THEY CLAIM IS INCLUDED IN THEIR SALES BROCHURE. INCIDENTALLY, IT TOOK THE SALESMAN TWO WEEKS TO COME UP WITH FORD'S EXPLANATION, AND HE SAID, "IT'S ALL HUSH HUSH". *TR

2010 FORD FLEX 2000 MILES. WHILE DRIVING @ 35 MILES PER HOUR , CHECK ENGINE LIGHT CAME ON AND CAR STALLED. GAS ACCELERATOR WAS INOPERABLE. OPERATOR WAS ABLE TO DRIVE INTO A PARKING LOT CLOSE BY AND BRING CAR TO A COMPLETE STOP WITHOUT ANY INCIDENT. CAR TURNED ON AFTER THE 5TH ATTEMPT. THE CHECK ENGINE LIGHT DISAPPEARED. THE 1ST OCCURRENCE, THE VEHICLE WAS ABLE TO BE STARTED RIGHT AWAY. THIS 2ND OCCURRENCE IT TOOK AWHILE. THEREFORE, VEHICLE WAS TAKEN TO THE DEALERSHIP ( NORTH PARK LINCOLN FORD IN SAN ANTONIO, TX )ON 06/09/10 AND OBD CAME BACK WITH NO DIAGNOSTIC CODES. DEALERSHIP STATED THAT FORD ENGINEER WAS ON PROPERTY AND COULD NOT FIND THE SOLUTION TO THE PROBLEM.. CAR IS STILL AT THE DEALERSHIP AND THEY HAVE NO IDEA WHAT TO DO. *TR

TL* THE CONTACT OWNS A 2010 FORD FLEX. WHILE DRIVING AT 35 MPH, THE VEHICLE BEGAN TO LOSE POWER AND STALLED. THE CONTACT WAS ABLE TO MOVE THE VEHICLE OFF THE ROADWAY AND RESTART THE ENGINE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE DEALER FOUND THE THROTTLE BODY HAD BECOME DEFECTIVE. THE THROTTLE WAS REPAIRED ACCORDINGLY AND THE VEHICLE WAS LEFT WITH THE DEALER FOR FURTHER DIAGNOSIS OF ANY ADDITIONAL FAILURES. THE FAILURE AND CURRENT MILEAGES WERE 3,100.

HELLO, 2ND ROW SEATING. THE LOWER ANCHORS OF THE LATCH SYSTEM ARE NOT LARGE ENOUGH TO PROPERLY CLIP THE BUCKLES OF CERTAIN BRITAX CHILD SEATS. WHEN VIEWING THE CHILD SEAT'S LATCH BUCKLES FROM THE SIDEVIEW, IT RESEMBLES A SPERM WHALE'S HEAD. THE LATCH PART OF THE BUCKLE IS THE MOUTH OF THE WHALE, THE UPPER (LARGER) PART OF THE BUCKLE IS THE HEAD, AND THE NARROW PART WOULD BE THE LOWER JAW. IF BOTH BUCKLES OF THE CHILD SEAT ARE MANUFACTURED WITH THE NARROW PART FACING DOWN, THEN THE CLIPS WILL LATCH PROPERLY. BUT IF THE CLIPS ARE MANUFACTURED WITH THE LARGE PART FACING DOWN, THEN THE CLIPS WILL ONLY FIT EITHER BY CLIPPING ALMOST VERTICALLY (PARALLEL TO THE SEATBACK), OR BY TWISTING THE BUCKLE UPSIDE DOWN. SO, IT IS THE "HOOP" PART OF THE ANCHOR THAT IS NOT LARGE ENOUGH. NOTE: WE HAVE SEVERAL BRITAX CHILD SEATS WHERE EACH SEAT'S BUCKLES ARE MOUNTED DIFFERENTLY ON THE SEAT ITSELF. ONE SEAT HAS BOTH BUCKLES WITH THE NARROW SIDES DOWN, ANOTHER WITH THE NARROW SIDES UP, AND ONE SEAT WITH THE NARROW SIDE OF THE BUCKLE UP AND DOWN. NEED ADVISE. THANK YOU! (RELATED VEHICLE INFORMATION: MODEL YEAR=2010, MAKE=FORD, MODEL=FLEX). *TR

POST RE: FLEX DIED WHILE DRIVING DOWN THE ROAD THURS JUN 11, 2009 6:07 PM THE SAME THING HAPPENED TO MY MOM WHEN SHE WAS DRIVING HERS THROUGH A PARKING LOT, IT JUST STALLED OUT! SHE TOOK IT TO THE DEALER THE SAME DAY AND THEY SAID THEY DIDN'T FIND ANYTHING WRONG WITH IT. THIS WAS ABOUT A MONTH AGO AND SINCE THEN IT HAS NOT HAPPENED AGAIN. I HOPE YOU HAVE BETTER LUCK WITH YOUR DEALER FINDING THE PROBLEM. !@#$%!!!!!!!! IT HAPPENED TO ME TODAY!!!!!!! I WAS ON MY WAY TO A MEETING THIS MORNING AND AS I WAS GOING INTO A CURVE THE CAR DIED!!! KAPUT! DEAD! NO BRAKES, NO POWER STEERING!!!! THANK GOD THERE WAS NO ONCOMING TRAFFIC BECAUSE I WENT STRAIGHT INTO THE OTHER LANE. AND, THANK GOODNESS I HAD READ THIS POST A WHILE AGO SO I KNEW IMMEDIATELY WHAT HAD HAPPENED. I TWISTED THE STEERING WHEEL HARD TO THE RIGHT AND ROLLED THE CAR TO THE SIDE OF THE STREET. PUT IT IN PARK AND RESTARTED IT. IT STARTED LIKE NOTHING. I CALLED MY SA WHO OBVIOUSLY SUGGESTED I BRING THE CAR OVER RIGHT AWAY, WHICH I DID. I ALSO TOLD HIM ABOUT THIS POST AND RICHMONDFLEX'S NOTE ON THE TSB (THANKS BUD!). SINCE I HAD TO LEAVE THE CAR, I'M ALSO HAVING THEM LOOK AT THE BRAKE PROBLEM, WHICH IS BACK. THAT WAS A SCARY MOMENT THIS MORNING!!!! POST RE: FLEX DIED WHILE DRIVING DOWN THE ROAD FRI JUN 12, 2009 3:23 PM IN ANOTHER POST I THOUGHT OUR STEERING LOCKED UP, BUT AFTER TALKING TO MY WIFE, THE SAME STALL HAPPENED TO US (LONG STORY ON THE ACTUAL EVENT). TOTALLY FREAKED HER OUT TO THE POINT SHE WOULDN'T DRIVE THE CAR. I LOOKED UP ON LINE TO SEE IF THE CAR HAD ANY TSBS AND IT STATED WE DIDN'T. I STILL TOOK IT TO THE DEALER (NOT THE ONE WE BOUGHT IT FROM) AND HAD THEM LOOK IT UP AND LO AND BEHOLD THERE IT WAS. THEY SAY THE ISSUE OCCURS AT LESS THAN 10 MPH. THEY REPROGRAMMED THE COMPUTER (IT TOOK 45 MINUTES) AND SAID I SHOULD BE GOOD TO GO. FOR THOSE THAT JUST HAD IT HAPPEN OR HAVE YET TO HAVE IT HAPPEN, GO TO YOUR DEALER, IF NOTHING ELSE FOR THE PEACE OF MIND. MY CAR HAS 2K MILES ON IT. *TR