NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
181 reports10,000 miles · Jul 27, 2010
Electrical SystemFuel System, Gasoline
THE CHECK ENGINE LIGHT HAS COME ON 4 TIMES IN THE PAST YEAR. THE ERROR CODE RELATES TO THE CAPLESS FUEL SYSTEM. THE DEALER HAS RESET THE CODE AND REPLACED A FUELING TUBE. ON 7/24/10, ENGINE LIGHT LIT AND FIVE MINUTES LATER THE ENGINE CUT OUT WHILE DRIVING LESS THAN 20 MPH. CAR RESTARTED WITHOUT ISSUE. IT IS CURRENTLY BEING SERVI…
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THE CHECK ENGINE LIGHT HAS COME ON 4 TIMES IN THE PAST YEAR. THE ERROR CODE RELATES TO THE CAPLESS FUEL SYSTEM. THE DEALER HAS RESET THE CODE AND REPLACED A FUELING TUBE. ON 7/24/10, ENGINE LIGHT LIT AND FIVE MINUTES LATER THE ENGINE CUT OUT WHILE DRIVING LESS THAN 20 MPH. CAR RESTARTED WITHOUT ISSUE. IT IS CURRENTLY BEING SERVICED. *TR
NHTSA ODI #10345598
Mileage unknown · Jul 21, 2010
Electronic Stability Control (esc)Service Brakes, Hydraulic
IN OCT. 2008 I BOUGHT A NEW 2009 FORD FLEX. SOON AFTER I STARTED GETTING LOUD GRINDING NOISES IN THE BRAKES. THE DEALER SAID THAT THERE WAS A SERVICE ORDER ON THIS COMPLAINT AND CHANGED THE BRAKE PADS (TWICE). SINCE THEN THE PROBLEM HAS COME BACK INTERMITTENTLY AND THIS WEEK I HAD MY FOOT BARELY ON THE BRAKE PEDDLE WHEN I STA…
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IN OCT. 2008 I BOUGHT A NEW 2009 FORD FLEX. SOON AFTER I STARTED GETTING LOUD GRINDING NOISES IN THE BRAKES. THE DEALER SAID THAT THERE WAS A SERVICE ORDER ON THIS COMPLAINT AND CHANGED THE BRAKE PADS (TWICE). SINCE THEN THE PROBLEM HAS COME BACK INTERMITTENTLY AND THIS WEEK I HAD MY FOOT BARELY ON THE BRAKE PEDDLE WHEN I STARTED TO ACCELERATE AND THE GRINDING NOISE CAME AND THE BRAKES LOCKED UP MOMENTARILY. I HAVE BEEN IN TOUCH WITH FORD AND THEY DON'T SEEM TO HAVE ANY KNOWLEDGE OF THIS PROBLEM, AND I FEEL THE LOCAL DEALER IS NOT PURSUING A SOLUTION. LAST TIME I WAS IN THE DEALERSHIP I ASKED IF FORD HAD ANY ANSWER AND THEY JUST SAID "WE HAVE CHANGED THE PADS TWICE". THE PROBLEM IS INTERMITTENT AND HARD TO PIN DOWN AS TO WHEN AND HOW OFTEN IT HAPPENS, BUT IS NOISY WHEN IT DOES AND ANNOYING. THE DEALER SAID "IT IS NOT A SAFETY ISSUE" I WONDER WHEN THEY LOCKED UP A COUPLE DAYS AGO. LAST INCIDENT IS BELOW. THANK YOU *TR
NHTSA ODI #10344532
36 miles · Apr 21, 2010
Engine And Engine Cooling
2009 FORD FLEX CABIN AREA FILLS UP WITH CARBON MONOXIDE AND CATALYTIC CONVERTER SMELL ON ACCELERATION SUCH AS PASSING GEAR, GETTING INTO TRAFFIC FROM AN ON RAMP, ETC. FORD'S REPAIR WAS REPLACING BAFFLES AT THE END OF THE EXHAUST SYSTEM THAT THEY SUSPECTED WERE REMAINING CLOSED ON SIGNIFICANT ACCELERATION. DEALERSHIP PERFORMED RE…
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2009 FORD FLEX CABIN AREA FILLS UP WITH CARBON MONOXIDE AND CATALYTIC CONVERTER SMELL ON ACCELERATION SUCH AS PASSING GEAR, GETTING INTO TRAFFIC FROM AN ON RAMP, ETC. FORD'S REPAIR WAS REPLACING BAFFLES AT THE END OF THE EXHAUST SYSTEM THAT THEY SUSPECTED WERE REMAINING CLOSED ON SIGNIFICANT ACCELERATION. DEALERSHIP PERFORMED REPAIR BUT IT MADE NO DIFFERENCE. IF WINDOWS ARE NOT ROLLED DOWN TO ALLOW THE EXHAUST GASES TO EXHIBIIT THE CABIN AREA SLIGHT HEADACHE AND BURNING OF THE EYES ENSUES. THIS PROBLEM SEEMS TO OCCUR ON ABOUT 1 OUT OF 4 FORD FLEXS AND A SOLUTION HAS NOT BEEN ENGINEERED. THIS IS AN IMPORTANT SAFETY/HEALTH ISSUE THAT NEEDS TO BE ADDRESSED. *TR
NHTSA ODI #10326752
6,600 miles · Mar 24, 2010
Electrical System
I HAVE A 2009 FORD FLEX BUILT OCTOBER 2008 WHICH STALLED YESTERDAY. I WAS DRIVING ABOUT 10-20 MPH WHEN THE STALL OCCURED. RESTARTED THE CAR WITHOUT ANY PROBLEM. PROBLEM SEEMS TO BE RARE. FORTUNATELY TRAFFIC WAS LIGHT SO I WAS ABLE TO STEER THE CAR TO SAFETY. PLEASE NOTE THAT POWER STEERING WAS LOST DURING THE STALL. I WILL TAKE …
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I HAVE A 2009 FORD FLEX BUILT OCTOBER 2008 WHICH STALLED YESTERDAY. I WAS DRIVING ABOUT 10-20 MPH WHEN THE STALL OCCURED. RESTARTED THE CAR WITHOUT ANY PROBLEM. PROBLEM SEEMS TO BE RARE. FORTUNATELY TRAFFIC WAS LIGHT SO I WAS ABLE TO STEER THE CAR TO SAFETY. PLEASE NOTE THAT POWER STEERING WAS LOST DURING THE STALL. I WILL TAKE THE CAR TO GET A LOOK AT BY THE DEALER AND HOPE TO GET THIS FIXED.
NHTSA ODI #10321721
5,000 miles · Mar 19, 2010
EquipmentVisibility
I FEEL THERE IS A SAFETY DEFECT IN THE MODEL OF THE 2009 FORD FLEX WITH A DVD SYSTEM. WHEN THE MONITOR IS IN USE THERE'S AN OBSTRUCTION OF VIEW FOR THE DRIVER. IT IS QUITE DIFFICULT TO SEE OUT OF THE REAR VIEW MIRROR WHEN THE MONITOR IS IN USE. I HAVE TRIED ADJUSTING THE DRIVER SEAT AND I CAN NOT FIND A POSITION WHERE THERE IS N…
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I FEEL THERE IS A SAFETY DEFECT IN THE MODEL OF THE 2009 FORD FLEX WITH A DVD SYSTEM. WHEN THE MONITOR IS IN USE THERE'S AN OBSTRUCTION OF VIEW FOR THE DRIVER. IT IS QUITE DIFFICULT TO SEE OUT OF THE REAR VIEW MIRROR WHEN THE MONITOR IS IN USE. I HAVE TRIED ADJUSTING THE DRIVER SEAT AND I CAN NOT FIND A POSITION WHERE THERE IS NOT AN OBSTRUCTION OF VIEW FOR THE DRIVER. *TR
NHTSA ODI #10321048
5,000 miles · Mar 14, 2010
Power Train
1) DRIVING AT STEADY SPEED. 2) LET UP ON GAS PEDAL AND CAR DID NOT SLOW DOWN. OCCURRED TWICE IN THREE TIMES THAT VEHICLE WAS BORROWED FROM A FRIEND; ONE TIME WITH A WITNESS. 3) PULLED MY FOOT COMPLETELY OFF FLOOR AND APPLIED BRAKE; PROBLEM (IN MY OPINION) IS POOR PEDAL ORIENTATION WHICH LEADS ONE TO BELIEVE THAT GAS PEDAL IS N…
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1) DRIVING AT STEADY SPEED. 2) LET UP ON GAS PEDAL AND CAR DID NOT SLOW DOWN. OCCURRED TWICE IN THREE TIMES THAT VEHICLE WAS BORROWED FROM A FRIEND; ONE TIME WITH A WITNESS. 3) PULLED MY FOOT COMPLETELY OFF FLOOR AND APPLIED BRAKE; PROBLEM (IN MY OPINION) IS POOR PEDAL ORIENTATION WHICH LEADS ONE TO BELIEVE THAT GAS PEDAL IS NO LONGER PUSHED WHEN ONE JUST LETS UP ON PRESSURE ON GAS PEDAL, ALONG WITH TOO LITE OF PEDAL RETURN PRESSURE. HAVE BEEN TOLD FORD IS AWARE OF THIS BUT FEELS IT ONLY HAPPENS IF SOMEONE IS WEARING BIG AND HEAVY WORK BOOTS. MY INCIDENTS HAPPENED WITH RUNNING SHOES...AND I ONLY WEAR A SIZE 10. *TR
NHTSA ODI #10319600
8,000 miles · Mar 4, 2010
Structure
TL*THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED THAT HE HAD A LEAKING VISTA ROOF AND THE DEALER DOES NOT KNOW HOW TO REPAIR THE PROBLEM. THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR THE REPAIR AND THE ROOF CONTINUED TO LEAK. THE FORD MANUFACTURER WAS NOT CALLED. THE FAILURE MILEAGE WAS 8,000.
NHTSA ODI #10316649
6,284 miles · Feb 26, 2010
Parking Brake
SEVERAL EVENTS HAVE OCCURRED WITH MY NEW 2009 FORD FLEX, PROBLEMS WITH POWER DOOR LOCKS; TRACK CONTROL ACTIVATED WHILE VEHICLE WAS DRIVEN SLOW COMING TO A STOP; STRONG BURNING ODOR IN MOTOR; SEAT BELT ALTER SOUNDED WHILE SEAT BELTS WERE IN USE; ALL THE LIGHT IN VEHICLE SHUT OFF WHILE VEHICLE WAS BEING DRIVING FOR APPROX. 10 SECO…
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SEVERAL EVENTS HAVE OCCURRED WITH MY NEW 2009 FORD FLEX, PROBLEMS WITH POWER DOOR LOCKS; TRACK CONTROL ACTIVATED WHILE VEHICLE WAS DRIVEN SLOW COMING TO A STOP; STRONG BURNING ODOR IN MOTOR; SEAT BELT ALTER SOUNDED WHILE SEAT BELTS WERE IN USE; ALL THE LIGHT IN VEHICLE SHUT OFF WHILE VEHICLE WAS BEING DRIVING FOR APPROX. 10 SECONDS; WHEN GOING IN REVERSE BRAKES MADE NOISE IN THE FRONT AND REAR AREAS AND WHILE CAR WAS BEING DRIVING FORWARD; CAR WOULD AUTOMATICALLY SLOW DOWN WHILE BEING DRIVING; VEHICLE SHUT OFF WHILE BEING DRIVING; VEHICLE WAS TAKEN FOR SERVICE. ACCORDING TO THE CAR DEALER EVERYTHING WAS FIXED AFTER SEVERAL DAYS WHILE DRIVING THE VEHICLE WITH MY FAMILY AS I WAS COMING TO A SLOW STOP THE BACK BREAKS LOCKED CAUSING AN IMMEDIATE SHORT STOP AND A TERRIBLE SMELL OF BURNING RUBBER CAME FROM THE BACK TIRES. TOOK THE CAR BACK TO THE DEALER (02-25-09) THEY SAID THEY FOUND NO PROBLEMS, I INSISTED IN THEM RECHECKING THE VEHICLE AND AS OF TODAY (02-26-09) THEY STILL HAVE IT. WAITING FOR RESULTS BUT I AM EXTREMELY WORRIED BEING MY WIFE IS THE DRIVER OF THIS VEHICLE WITH OUR CHILDREN, GRANDCHILDREN AND OUR SONS BASEBALL TEAM MATES. *TR
NHTSA ODI #10314561
29,300 miles · Feb 10, 2010
Latches/locks/linkagesStructureInjury
I HAVE A FORD FLEX LIMITED 2009, THE TAILGATE CLOSES BY TOUCHING A BUTTON. WHEN CLOSING IT BEEPS. IF IT HITS SOMETHING IT IS SUPPOSE TO OPEN BACK UP. SIMILAR TO A GARAGE DOOR. MY 7 YEAR OLD CHILD DIDN'T REALIZE IT WAS CLOSING AND WAS STRUCK BY THE DOOR, PUSHING HER TO THE GROUND CAUSING A BUMP ON HER HEAD. MEANWHILE, THE T…
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I HAVE A FORD FLEX LIMITED 2009, THE TAILGATE CLOSES BY TOUCHING A BUTTON. WHEN CLOSING IT BEEPS. IF IT HITS SOMETHING IT IS SUPPOSE TO OPEN BACK UP. SIMILAR TO A GARAGE DOOR. MY 7 YEAR OLD CHILD DIDN'T REALIZE IT WAS CLOSING AND WAS STRUCK BY THE DOOR, PUSHING HER TO THE GROUND CAUSING A BUMP ON HER HEAD. MEANWHILE, THE TAILGATE NEVER STOPPED CLOSING. I STOOD UNDER IT WITH MY HANDS OVER MY HEAD PUSHED THE BUTTON TO SEE HOW MUCH PRESSURE IT TAKES TO ACTIVATE THE SAFETY. THE AMOUNT OF PRESSURE WAS AMAZING, IF MY 3 YEAR OLD HAD GOTTEN INBETWEEN THE TAILGATE CLOSING AND THE BUMPER IT WOULD OF DONE SOME MAJOR DAMAGE TO HIM. IT SHOULD HAVE A MORE SENSITIVE SAFETY MECHANISM. *TR
NHTSA ODI #10308279
Mileage unknown · Jan 13, 2010
Seat Belts
2009 FORD FLEX. SECOND ROW PASSENGER OUTBOARD SHOULDER SAFETY RESTRAINT INOPERABLE. NO SIGNIFICANT EVENT OCCURRED PRIOR TO THE INOP CONDITION. CHILD ENTERING SECOND ROW PULLED SEAT BELT FROM D-RING. BELT CAM OUT APPROXIMATELY 8 INCHES AND STOPPED. THE BELT WILL NOT RETRACT OR PAY OUT. THIS DOES NOT APPEAR TO BE AN ALR LOCK…
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2009 FORD FLEX. SECOND ROW PASSENGER OUTBOARD SHOULDER SAFETY RESTRAINT INOPERABLE. NO SIGNIFICANT EVENT OCCURRED PRIOR TO THE INOP CONDITION. CHILD ENTERING SECOND ROW PULLED SEAT BELT FROM D-RING. BELT CAM OUT APPROXIMATELY 8 INCHES AND STOPPED. THE BELT WILL NOT RETRACT OR PAY OUT. THIS DOES NOT APPEAR TO BE AN ALR LOCKOUT ISSUE. *TR
NHTSA ODI #10299598