2024 Ford F-350 Sd

The truck has a clunk in the steering when pulling trailers and does not do this when not laden. The vehicle has only 2,480 miles on it. I was told at the dealership that this will not be fixed because they are not able to replicate the issue. There is a TSB on the issue: SSM 53169 2023-2024 F-Super Duty - Popping/Thumping/Clunking/Knocking Noise From The Steering Column - Built On Or Before 12-Jul-2024 The vehicle was built prior to 12-Jul-2024.

Steering Wheel Misalignment, 2024 Ford F-350 Platinum (VIN: [XXX] ) I am submitting a safety-related defect complaint involving a visibly off-center steering wheel in my 2024 Ford F-350 Platinum. The steering wheel remains misaligned to the left when the vehicle is traveling straight, impacting driver perception, confidence, and potentially overall safety. In January 2025, the dealership performed a front-end alignment in response to my concern, acknowledging it as a deviation from acceptable standards. However, when the issue persisted, Ford reversed course and claimed the off-center wheel was an intentional design feature called “Clear Vision,” supposedly meant to improve gauge visibility and compensate for road crown. This “feature” is not documented in any Ford manuals, bulletins, training, or consumer-facing materials. Ford’s April 2025 written response to BBB Autoline leaned on this “Clear Vision” claim, but during a May 2025 arbitration hearing, Ford’s representative admitted a repair was attempted to address the issue. These contradictory statements raise questions about Ford’s transparency and accountability. There is no engineering justification for a visibly misaligned steering wheel to be presented as a feature, especially in a $95,000 vehicle. I urge NHTSA to investigate whether Ford is misusing this terminology to conceal defects in its 2024 Super Duty platform, and whether this violates federal safety or design standards. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owned a 2024 Ford F-350. The contact stated that while driving at approximately 55 MPH, the steering wheel seized, causing the front passenger side to crash into the front driver side of a commercial vehicle. No warning lights were illuminated. The vehicle ricocheted and rolled over to the driver's side, and did a 180 turn where the tires came to a stop at the bottom of a hill; however, there was no property damage. The air bags deployed. The vehicle was towed to a tow lot, where the vehicle was deemed totaled due to severe front tire damage. The vehicle was then towed to a salvage lot, where it was informed that the link to the ABS unit failed and there was a connectivity issue with the steering module that could have possibly caused the failure. A police report was filed. Due to the impact, the contact's wife broke her right wrist and immediately sought medical attention; the contact's wife was seated on the front passenger side. No one outside of the vehicle was injured. The manufacturer was notified of the failure. The failure mileage was approximately 15,000.

It is hard to explain to people and some people might not fully understand what they are even feeling if they are not in tune to how the steering system works normally vs with some type of assist. I don't use the lane keeping assist (button on steering wheel) because it is not comfortable for me where the truck wants to be in relation to the lane. But even with lane keep assist off i could feel different amounts of "intervention" occurring. First i described it as the input force required to turn the steering wheel either direction was different. Like it would be super easy to turn right but took lots of effort to turn left. So my dealer also replaced the steering assist motor. Then i felt like the issue just inverted and was easy to turn left but hard to turn right. But as i have already put almost 7,000 miles on it i have become more in tune to what is happening. It is most affected on roads with a high crown and it is attempting to counteract the crown in the road but is not quick with making adjustments so if you are in the far left lane with a crown to the left and you change lanes to the center lane with no crown it will have a heavy pull to the right for about 30 seconds or more then can sometimes level itself back out but it is super tiring to drive this truck on the road for long periods of time. But yesterday i had a breakthrough. I went into the center radio screen under the Driver Assistance, In Pre-Collision Assist and turned off the Evasive Steering Assist. BAM FIXED There is no pulling or pushing and the input force required to turn left and right is equal. So this did at least confirm the issue is some level of intervention is happening that should not be.