2025 Ford F-250 Sd

The contact owns a 2025 Ford F-250. The contact stated that while driving at various speeds, the steering wheel inadvertently turned to the right, then pulled to the opposite direction. The contact stated the steering wheel was cocked to the left or right even though the vehicle was driving straight down the road. There was no warning light illuminated. The contact stated the failure was due to the steering angle sensor. The vehicle was taken to the local dealer, where it was diagnosed that an alignment was needed. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and a complaint was filed. The failure mileage was approximately 13.

The contact was an insurance company that called on behalf of the previous owner. The contact's Insurance Company took possession of a 2025 Ford F-250. The contact stated that while driving at an undisclosed speed, a loud popping noise was heard coming from the vehicle with no warning lights illuminated. The contact stated that following the failure, the driver lost control of the vehicle, which resulted in a collision with another vehicle. The contact also stated that a tire unexpectedly detached from the vehicle during the incident. The vehicle then veered off the roadway and collided with a tree, where it came to a stop. No injuries were sustained, and no medical attention was required. A police report was filed. The contact confirmed that the air bags deployed during the crash. The vehicle was towed from the scene and deemed a total loss by the insurance company. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact mentioned that there was an unknown Ford recall regarding the suspension but was unable to reach Ford to confirm if the VIN was associated. The failure mileage was not available.

When I was pulling out of the gas station parking lot on Dec 15th, 2025, I pressed the gas and heard a noise that sounded like high RPMs. I then approached the intersection and attempted to press the brake and the brake would not press in, it was hard. My truck then continued to move forward. I attempted to turn the steering wheel as a truck was coming at me. The steering wheel would not turn or move at all. I was stuck in the middle of an intersection after it rolled to a stop. I turned on my flashers and looked at the dashboard to make sure my truck was in drive, which it was. A message was also displayed on the dashboard. It said accessory mode. I could hear my truck running. I cleared the message by pressing the ok button on the steering wheel. I put it in park and then into drive and the same message displayed again on the dashboard. I decided to turn off my truck and pressed the push button to turn it off (my foot was off the brake as I don’t need to press the brake to turn my truck off) and the starter engaged and I put the truck in drive and was able to press the brake and turn the steering wheel. I slowly drove the short distance home and called my husband which he instructed me to call Evansville Ford in Evansville, WI and had my truck towed there. Obviously, not having steering or brakes is a HUGE safety issue. Less than 24 hours earlier I had my entire family in that truck driving on the interstate. I can’t image that we would be alive if I had lost brakes and steering on the interstate. As of Dec 19th 2025, Evansville Ford has stated that they cannot find any issues, nor replicate the problem and returned my truck. My truck is currently available for inspection at my residence.

When driven the vehicle approximately 60 miles I had to fight to keep it on the road. Hoffman found suspension was out, the vehicle is chasing the road when driving highway speeds (I upload the findings). This started from the time I purchased the vehicle until now. I purchased the truck from Mark Ficken Ford Lincoln, 7601 South Blvd., Charlotte, NC on [XXX], and left for Middletown, CT the day after. I had to drive at a low speed to keep the Truck on the road. I didn't test drive it because it was new. It is still in the shop for the 3rd time for the same problem. It is not safe to drive. It is dangerous for me and others. The shop does not seem to know how to fix the problem. Ford Motor Company has been notified but has not corrected the problem. I took it to Hoffman Ford in CT and it is there now. The Truck has been in the shop more than I use it. The first two times it was in the shop, they didn't even authorize a rental vehicle for me to drive. It's in the shop now and they did authorize a rental this time. The case # with Ford Motor Company is [XXX], Melanie Krupa, case manager, phone 866-631-3788 ext.79412 email: MKrapa4@ford.com. I uploaded the bill of sale, finance agreement and the repair statements from Hoffman. I greatly appreciate your help. I am paying for a vehicle that is in the shop and is not safe to drive. Thank You INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)