2020 Ford F-150

The contact owns a 2020 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle loss motive power when the contact depressed on the accelerator pedal. The vehicle shuddered while decelerating. The contact veered to the side of the road and restarted the vehicle and the vehicle resumed normal operation. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the fuel injector was faulty and that the engine needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to local dealer and the fuel injectors and fuel pump were replaced. The contact stated that on another occasion while driving on the highway the failure recurred. The contact stated that the engine was blown, and oil was spilling from the engine underneath the vehicle. The contact had the vehicle towed to the nearest dealer. The tow truck driven informed the contact that a rod had gone through the side of the engine. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 6,255.

The contact owns a 2020 Ford F-150. The contact stated while driving 65 MPH, the anti-collision warning was activated with an audio sound, and the message was displayed on the instrument panel. The contact stated that the failure had occurred at least six times with no objects around the vehicle. The vehicle was taken to the dealer and they informed him that they saw the warning activated once however, no failure cause was diagnosed, and the vehicle was not repaired. The contact stated that the dealer informed him of a manufacturer recall for the anti-collision system however, his VIN was not included in the recall. The contact stated that the vehicle was taken to the dealer after he was coming to a complete stop and a noise was heard coming from underneath the vehicle. The dealer replaced the driveshaft, fuel tank, and the two straps however, the failure continued. The contact stated that the fuel tank issue had been ongoing since December 2020. The dealer stated that there was no remedy at this time. The dealer information was not available. The manufacturer was notified of the failure however, the contact was unaware if a case was opened. The manufacturer advised the contact to take the vehicle to the dealer. The approximate failure mileage was 5,500. The contact stated that the fuel tank failure mileage was 2,008.

Something really disturbing happened while I was driving my truck on 3/20/21. I was pulling into an intersection and the car shut off. Stepping on the gas did nothing and I could barely turn the wheel. There was a message flashing in my dashboard that I can’t remember because I panicked. I could have been T boned because there was traffic coming from my right and left, my kids could have been in the car with me because it’s the family car. Thank God neither of those happened because it was around 10 am and there wasn’t that much traffic. I ended up putting the car in park, shutting off the car, and restarting it, all as fast as I could. It was obviously pretty terrifying. On 4/25/21, a similar incident happened around 10:30 am. I was sitting at a stop sign and a warning message came onto my dashboard with a battery symbol. I can't remember the exact message, but I had to put the car in park and power off/power on the car again like the last time. Again on 6/23/21, the car shut off again while I was driving, my foot was on the gas. I got an error message and had to put the car in park, shut off, then turn it back on. It was extremely scary this time because my daughter was in the car and this happened right outside the school with children crossing the road. What I’ve realized is that this only started happening when I left the Auto Start/Stop on. I realized that and have been turning it off. I forgot to do it on this trip and that’s when the car shut off. I’ve seen a lot of complaints about this online. There must be something your engineers are aware of and can fix this issue.

On two occasions (4/18 and 6/10) the vehicle shut off while driving. A dashboard message said “put vehicle in park and restart engine”. The dealer service center could not find the cause. I contacted Ford Motor Company and was given a case number and the vehicle was checked again at the dealer service center in conjunction with Ford Motor Company via phone. No cause was found. I was told it most likely was a one time fluke. After the second event on 6/10 I drove immediately to the service center. I took a picture of the dashboard message. Again, no cause could be found. I reported this to the Ford Customer Experience Specialist. I asked the specialist for the email address of someone with higher authority or in their safety department and was told if I did not want to continue with Ford “someone higher would be the Better Business Bureau”. Both instances of the truck shutting off have been on residential streets while driving about 20 MPH. I have repeatedly voiced my fear that the vehicle would shut off while on the highway or thruway and the result could be catastrophic.

MY VEHICLE WOULD NOT EXIT OUT OF A DRIVE OR MOVING UNTIL I STOPPED THE VEHICLE AND DISCONNECTED THE NEG BATTERY CABLE. THE VEHICLE STAYED IN A STATE OF HIGH RPMS. THERE WERE NO WARNING SIGNS AND NO WARNINGS DISPLAYED ON THE TRUCK DISPLAY. THIS IS THE SECOND "SPEEDING OUT OF CONTROL" SITUATION IN TWO DAYS. I FEAR FOR THE SAFETY OF MYSELF, MY FAMILY, AND EVERYONE AROUND ME. I DON'T KNOW WHAT TRIGGERS THE ONSET OF THIS CONDITION. I EXITED FROM STATE HIGHWAY 5 ONTO EXIT 104 (HWY 101) AND TOOK A LEFT ON MUD BAY ROAD. I WAS TRAVELING 30-35 MPH WHEN I BEGAN TO SLOW DOWN TO ALMOST A COMPLETE STOP TO MAKE THE RIGHT TURN INTO THE SWIMMING FACILITY. MY TRUCK WOULD NOT SLOW DOWN. I PUSHED HE BRAKES VERY HARD TO PREVENT THE TRUCK FROM SPEEDING UNCONTROLLABLY. I PULLED IN TO A PARKING SPOT AS BEST AS I COULD. THE TRUCK RPMS WERE MAXED. I OWN AN AUTOMATIC DRIVE. WITH MY FOOT ON THE BRAKE, I SHIFTED FROM D TO N. THERE WAS A LOUD SOUND OF GEARS DURING THE SHIFT. THE TRUCK RPMS WERE STILL MAXED OUT. I TURNED OFF THE TRUCK AND PLACED THE TRUCK IN P. I ALSO ENABLED THE PARKING BRAKE. I STARTED THE TRUCK AND THE TRUCK RPMS WERE STILL MAXED OUT. I KEPT THE TRUCK RUNNING FOR AN ADDITIONAL 30 SECONDS. MY WIFE AND BYSTANDERS INDICATED THAT THERE WAS A BURNING SMELL EMANATING FROM THE TRUCK. I TURNED OFF THE TRUCK AND THE TRUCK DISPLAYED AN "OVERHEATING" WARNING. I ALLOWED THE TRUCK TO COOL DOWN AND DISCONNECTED THE NEG BATTERY CABLE FOR 15 MIN. AFTER I RECONNECTED THE NEG CABLE, THE TRUCK RESET TO NORMAL RUNNING CONDITIONS. I HAVE OWNED THE TRUCK FOR THREE MONTHS AND THE TRUCK IS STILL UNDER FACTORY WARRANTY. THE DEALERSHIP THAT I BOUGHT IT FROM DOES NOT ACKNOWLEDGE THAT 2020 F-150S HAVE HAD PROBLEMS WITH THE TRANSMISSION/ENGINE. I WILL TAKE MY TRUCK THERE TOMORROW (13MAY2021) FOR THEM TO VIEW THE ERROR CODES.

MY TRUCK ACCELERATED TWICE WITHOUT TOUCHING THE GAS PEDAL. I WAS STOPPED AT A YIELD SIGN WAITING FOR TRAFFIC TO PASS. I LIFTED MY FOOT OFF THE BRAKE, MY TRUCK IMMEDIATELY ACCELERATED. I PRESSED THR BRAKE TO SLOW DOWN AND THE TRUCK ENGINE/TRANSMISSION RPMS DID NOT DECREASE UNTIL THE TRUCK FULLY STOPPED. I INTENTIONALLY STOPPED ABOUT 10 METERS BEHIND THE NEXT VEHICLE IN A LEFT TURN LANE. THE LIGHT TURNED GREEN AND I LIFTED MY FOOT OFF THE BRAKE. THE TRUCK ACCELERATED BY ITSELF TOO FAST. I HAD TO HIT THE BRAKES HARD AGAIN. AFTER I PRESSED THE BRAKES TO SLOW DOWN AGAIN, THE ENGINE/TRANSMISSION RESET TO NORMAL OPERATION. I DID NOT EXPERIENCE THR PROBLEM ON THE REMAINING DRIVE HOME. I WAS EXITING OFF OF A HIGHWAY 5 TO EXIT ON TO A CITY STREET. THIS ACCELERATION WOULD HAVE CAUSED AN ACCIDENT IF THERE WERE CARS IN FRONT OF MY TRUCK. CONSUMER STATED HE WENT TO THE DEALER AND WAS TOLD "SPEEDING OUT OF CONTROL" WAS CAUSE BY GAS PEADL STICKING TO 3RD PARTY FLOOR MAT. CONSUMER REMOVED THE FLOOR MAT.*JB