2020 Ford F-150

I am writing to provide supplemental information regarding my existing safety complaints (IDs XXXand XXX). This update concerns a documented failure by Ford’s authorized dealer network to perform mandated Customer Satisfaction Programs (CSPs) that directly correlate to the catastrophic powertrain failures I have experienced. Timeline and Documentation of Failure: • August & September 2025: As previously reported, my vehicle suffered sudden "Reduced Power" malfunctions while in motion (P0734/P07F7), leading to a full transmission replacement. Discovery of Non-Disclosure: My records now confirm that on November 11, 2022—just weeks before I purchased this vehicle as a Ford Blue Advantage Gold Certified unit—CrossRoads Ford (Dunn, NC) documented that 21N03 (Cam Phasers), 21N08 (PCM Reprogram), and 21M06 (Tailgate) were outstanding. • Breach of Duty: Despite this knowledge, the dealership sold me the vehicle on December 3, 2022, without completing these safety-related service actions. Furthermore, as the registered owner, I never received the required notification from Ford Motor Company regarding the 21B10 program or its supplements. Safety Implication: The failure to apply the 21B10/21N08 updates directly contributed to the mechanical failure of the cam phasers and transmission. This resulted in the vehicle entering "Limp Mode" during highway operation, creating a severe risk of rear-end collisions due to the sudden loss of motive power. I request that these facts be added to my existing case files. The lack of manufacturer oversight regarding "Certified" vehicle standards has resulted in a vehicle that was represented as safe and fully maintained while actually harboring known, unaddressed mechanical defects.INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact’s father owns a 2020 Ford F-150. The contact stated that the check engine warning light was illuminated. While driving at various speeds and accelerating or while idling, the vehicle bucked or jerked. The vehicle failed to accelerate intermittently, causing the driver to make several attempts to restart the vehicle, depress the accelerator, and allow the engine to cool down for the vehicle to accelerate as needed. There was a loud grinding and knocking sound coming from the engine compartment. The vehicle was taken to the dealer, who diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure, and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 55,000.

I had just replaced the transmission (R1080; 6 cyl 3.5L Turbo) on September 3, 2025 due to P0734-00 (Gear 4 incorrect Ratio and P07F7-00 (Gear 10 incorrect Ratio). The transmission matter can be referenced on NHTSA ID # XXX. On September 30, 2025, while driving down the parking deck ramp (at 3-5mph) my check engine light came on with code P0022 (camshaft timing); resulting in replacement of the camshafts. The camshaft had a HOLE in it (photo supplied). The camshaft issue is another issue many Ford F150 truck owners are experiencing. Again, Ford has continued to give "band-aid" fixes with TSB's and no REAL fix to a continuing issue with these trucks. On December 3, 2022, this used truck was purchased from a Ford Dealership in Raleigh, NC (77,100 miles) and was Ford Gold/Blue Certified per my purchase information. The Gold/Blue paperwork even included that the "Customer Satisfaction Repair" (not a true recall mandated by NHTSA) had been performed by a TSB (along with the unintentional tailgate opening also a Customer Satisfaction Repair). There are no recalls issued on this vehicle. Ford has offered NO assistance towards repairs. As evidenced by the number of complaints filed on the NHTSA website for this particular engine, at what point will the NHTSA open an investigation and mandate that FORD issue a RECALL for the KNOWN problems with the R1080 3.5L and the camshaft/phasers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving at normal speed, the vehicle suddenly began producing heavy white smoke from the exhaust, the engine started to idle roughly, and a check-engine light came on. There was no oil-pressure warning, no low-oil message, and no “stop safely” alert of any kind. The only warning was emissions-related. After seeing the smoke, the vehicle was parked and later driven only to a dealer for inspection. A dealer inspected the vehicle and confirmed that an internal seal in one of the turbochargers failed, causing the engine to pump all of its oil directly into the exhaust system. This resulted in complete oil loss and catastrophic engine damage due to oil starvation. The dealer confirmed the failure and determined that the issue originated from the turbocharger assembly and not from misuse or neglect. The failure occurred suddenly and without any oil-pressure warning to alert the driver. The safety concern is that a turbocharger failure caused total loss of engine oil without triggering any oil-pressure warning or driver alert, creating a risk of sudden engine failure, loss of power, or engine seizure while driving. The lack of oil-pressure warning before or during the event was confirmed by the dealer’s inspection.

Cam Phaser failure causing the engine to knock and eventually lose power. Cost $4,900 out of my pocket to fix with 64,000 miles on the truck. Reading online forums, this is one of the MOST common issues with 2018-2022 3.5 and 5.0 f150s. The vehicle has a history prior to my ownership of this same issue. Check engine light is triggered when you hear the engine rattle and throws codes for Camshaft position error. Ford dealer replaced every sensor and harness on the truck before decided the cam phasers were bad, adding another $4,900 to my $2,600 bill. This was during my ownership of the truck between 63,000 and 65,000. First two thousand miles of ownership. Vehicle would stall at low rpm’s after highway use, stalling the vehicle while rolling into an intersection.

* What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission/powertrain; currently available for inspection at time of submission * How was your safety or the safety of others put at risk? While stopped at stop sign/stop light, the vehicle would have long hesitation before advancing forward. I would initiate hazard lights to prevent driver behind me from crashing into the back of my vehicle. The vehicle would shift harshly and untimely as well as randomly downshift from 10th gear to 1st gear (x2 on 24Aug2025). I would have to pull vehicle off the road and when attempting to resume driving the vehicle would not move. The RPM’s would rev, however the vehicle would not move. I would turn off the vehicle and then restart it and the vehicle would move forward, resuming with harsh shifting. Loss of power, delayed and harsh shifting pose a safety hazard while the vehicle is in operation. * Has the problem been reproduced or confirmed by a dealer or independent service center? Yes; by independent service center * Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No * Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? First check engine light illuminated on August 16, 2025. (Please note the check engine light disappears once the vehicle is turned off and then restarted). I took the vehicle to AutoZone on 25Aug2025. The tech placed the code reader on the vehicle. 2 codes, P0734-00 and P07F7-00, ‘gear 4 incorrect ratio’ and ‘gear 10 incorrect ratio’ respectively were displayed. Vehicle taken to independent service center on 25Aug2025 who also placed code reader on vehicle. I am not in possession of that information at time of writing. Monthly ‘my vehicle report’ has been clear with no issues whatsoever noted until report dated 25Aug2025 (attached)