2022 Ford F-150 Lightning Bev

VIN: [XXX] NHTSA recall number: 23V41800 Manufacturer recall number: 23S30 My car has a current NHTSA, I have scheduled over 5 appointments to have Ford address the reverse lightbar replaced. And all 5 appointments have been unsuccessful at replacing the light since [XXX]. It is now October 2024, over 17 months since the NHTSA recall from June 2023. As of the date of this letter, my next appointment is schedule for [XXX], once again I called Colonial Ford dealership in Plymouth, Massachusetts to confirm my lightbar is available and the service advisor told me it is not in stock, and rescheduled me to [XXX]. This letter pursues, after several failed appointment and long wait times waiting to hear the part is on backorder for the last year. I am attaching proof all appointments and phone calls, and email notices of scheduled appointments, but were unsuccessful since the part is not in at the dealership. Over the course of the last year, I have called monthly and after receiving email and recall notices, and to no avail, each time I am told the part is on backorder and to call back. I continue to have problems with my taillight flickering, and problems with my reverse light for the last six months, recently a few weeks ago, I was given a warning by Plymouth Police Department in Massachusetts. I explained and showed proof of the recall. I have patiently waited since I keep thinking it will be here next month, well it is now almost 1.5 years later and the part is still on “backorder”. Patiently waiting is now a safety issue. I have explained to the service advisor that my car detects an accident collision because of the faulty light and Ford has failed to promptly address and replace the tail light. Please see Ford attached invoices addressing the Collision Detection malfunctioning from November 2023. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving into the office today I was stopped at a stoplight. When it turned green I started to accelerate when a error came up on the screen saying the vehicle needed to be serviced immediately and the vehicle reduced power (<15 mph) in the middle of a busy road with a speed limit of 55 mph. In the FordPass App I got a message saying "Powertrain Malfunction/Reduced Power" What component or system failed or malfunctioned, and is it available for inspection upon request? Powertrain How was your safety or the safety of others put at risk? Yes, I was unable to go faster then 15 mph in a 55 mph zone while trying to move the vehicle to the side of the road. Has the problem been reproduced or confirmed by a dealer or independent service center? There are over 600 incidents reported of this problem by other F150 Lightning Owners in [XXX] that are compiled in the attached spreadsheet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps/messages were on before the failure happened. I bought the pickup used last Friday and the problem happened today for the first time after putting more then 500 miles on it this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When looking under the vehicle we noticed that Ford came up with a poor design when it comes to road debris and Snow/Ice conditions in regards to sealing up the main battery connections/terminals. With normal driving on freezing days there is nothing to keep water/snow from building up on top of the "Skid plate" for the front of the battery compartment. This might be the worst attempt at covering or trying to protect a very expensive battery system from the elements. With a system such as the Lightning, we recommend a full custom skid plate replacement from the front of the front drive axle to the crossmember at the front of the battery tray.. This will involve numerous hours of work to confirm fitment and keep them as tight to the frame as possible. We also recommend trying to resolve the gaps in the wheel well opening where debris (mud/snow/water) from everyday driving can have a chance to get through the openings and again pile up onto major battery wiring components.

I’ve had 11 times back at the dealer to fix my airbag, pre-collision and battery. Ford can’t figure out the solution and keeps throwing parts at it. Already replaced my computer, computers, my wiring, harnesses, my charge port, my wiring harness for the charge port, my seat cushion for the airbags. Ford no longer knows how to fix the problem And is leaving the truck in the backyard for over six weeks now. I’m seeing multiple people having the same problem and Ford doesn’t know how to fix the problem even though they’ve reset my modules and replace them. Ford hotline doesn’t know how to solve the problem either so they’re just resetting The code and telling customers to get back in their vehicle. I found out that Ford wanted me to drive my truck for a month with a code reader with no airbags, hoping that they could find the problem but I told them no and when I said that they said I’ve already been driving it for months even though they never fix the problem Not knowing if I had airbags. Ford is willingly putting people in vehicles with no airbags, hoping the problem is fixed, but they don’t know what’s causing the problem and I’m not the only person I know five other people with the same problem.

About a year ago there was a wiper motor recall, bought jt in for that. Last few months wipers get “stuck” mid wipe for a few seconds and then rectify. Today wipers got stuck mid wipe indefinitely. I hit the button a few times and they completed the wipe. Annoying for a 2 year old vehicle , perhaps a problem with the recall replacement motors?

I have received "High Voltage Battery Warnings" on 3 separate occasions (5/5/24, 5/9/24, 7/14/24), each time being told to stop the vehicle as soon as possible. On each occasion, once the vehicle is stopped it is bricked and cannot be driven at all. Fortunately, each of the three times I was able to stop the vehicle in a safe place. However, if others are experiencing the same issue, they may not be able to stop in a safe place. Furthermore, Ford has failed twice to fix the High Voltage battery issue, and the vehicle is currently at the dealer trying to resolve the issue for a third time. The fact that Ford does not know how to resolve this repeating issue is a large safety concern for two main reasons. First, as the high voltage battery is the main power unit for the propulsion system of the car, and with Ford clearly unaware of what or how to fix the issue, the car is at risk of stopping at any time or location. Second, the dealership working with Ford to fix the car mentioned that the repairs were taking a long time because Ford indicated that the High Voltage from the battery may be discharging into other components of the vehicle, e.g. frame, door panels, etc., and so they had to proceed with extreme caution. With Ford failing to resolve the issue at least two time, there may be a risk of very high electric current coming in contact with the driver or passengers in the vehicle. It would be shocking if that were to happen.

The contact owns a 2022 Ford F-150. The contact stated that while driving at 20–25 MPH with the BlueCruise hands-free driving mode activated, the steering wheel inadvertently veered to the right, and the vehicle violently jerked across three lanes of traffic before slamming into the guardrail. No warning light was illuminated. The air bags did not deploy. There were no injuries sustained, and medical attention was not received. A police report was filed. The contact received a citation for reckless driving. The vehicle was towed to the dealer but had not yet been repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 25,000.

While driving on interstate (I-95) truck lost power and stopped in lane of traffic. Car displayed the following messages "Powertrain Malfunction / Reduced Power" and "High-Voltage Battery Warning" (see attached from Ford App). After turning truck off and on a few time and waiting several minutes it drove again, but displayed same messages. Tuck was serviced at dealership on 4/16/20204 before this event to get recalls and software updates made.