NHTSA owner reports · September 18, 2026 snapshot.
Seat Belts complaints
40 reportsClear category filterMileage unknown · Jul 27, 2021
Seat Belts
The system that failed is the seat belt buckle on the 40 seat (of the 60/40 second row seating). The clip inside the seatbelt broke while securing my child in the seat. This faulty belt buckle put my child's safety at risk. We could not travel, delaying our trip on the day we were to leave. If an accident occurred, this could ha…
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The system that failed is the seat belt buckle on the 40 seat (of the 60/40 second row seating). The clip inside the seatbelt broke while securing my child in the seat. This faulty belt buckle put my child's safety at risk. We could not travel, delaying our trip on the day we were to leave. If an accident occurred, this could have resulted in serious injury to my child. The belt buckle was removed and taken to the closest Ford dealership. A new belt buckle was ordered, costing $115. The seatbelt buckle was removed and brought into Ford to examine. No concern was observed by the service parts employee as he glanced over broken buckle to ensure he ordered the correct part. No warnings or "symptoms" were present previously to the failed seatbelt buckle. A cheap piece of plastic to hold my child in a seatbelt buckle failed. The broken buckle is available for inspection. A new one is being installed.
NHTSA ODI #11426616
51,000 miles · Apr 9, 2021
Air BagsSeat Belts
MY AIRBAG LIGHT CAME ON AND THE FORD DEALER WARNED ME THAT THE AIRBAGS WOULD NOT DEPLOY UNTIL I GOT THE ISSUE FIXED. THIS IS A KNOWN ISSUE BY FORD, AS THEY HAVE ISSUED TSB IT. MY EXPLORER SPORT IS 4 MONTHS OVER THE 5 YEAR/60,000 MILE POWER TRAIN WARRANTY, SO I CONTACTED ASSURANT SOLUTIONS BECAUSE I BOUGHT A 72 MONTH/75,000 MILE…
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MY AIRBAG LIGHT CAME ON AND THE FORD DEALER WARNED ME THAT THE AIRBAGS WOULD NOT DEPLOY UNTIL I GOT THE ISSUE FIXED. THIS IS A KNOWN ISSUE BY FORD, AS THEY HAVE ISSUED TSB IT. MY EXPLORER SPORT IS 4 MONTHS OVER THE 5 YEAR/60,000 MILE POWER TRAIN WARRANTY, SO I CONTACTED ASSURANT SOLUTIONS BECAUSE I BOUGHT A 72 MONTH/75,000 MILE EXTENDED WARRANTY THROUGH USAA ON 1/6/2016. THIS WAS MY FIRST CLAIM AND THEY DENIED THE CLAIM BECAUSE THEY SAID THAT 'SAFETY RESTRAINT SYSTEMS' WAS AN 'EXCLUDED ITEM'! WHAT'S INFURIATING IS THAT THEY COVER ELECTRICAL ASSEMBLY, INTERIOR ELECTRONICS AND POWER TRAIN ELECTRONICS, BUT NOT 'SAFETY' ELECTRICAL COMPONENTS!! I RAISED CANE WITH THE GENERAL MANAGER OF THE FORD DEALERSHIP AND THEY WENT BACK TO FORD FOR A 'GOODWILL' WARRANTY COVERAGE AND THEY AGREED TO PAY FOR ALL BUT $261 OF THE REPAIR. WHILE I SINCERELY APPRECIATE THE GOODWILL OFFER, FORD LOST ANY FUTURE BUSINESS FROM ME FOR NOT PROACTIVELY OFFERING THE GOODWILL COVERAGE FROM THE START BEFORE I HAD TO PURSUE OTHER OPTIONS. SHAME ON FORD!! IT DOESN'T RISE TO THE LEVEL OF A FULL RECALL, BUT IT IS A KNOWN DEFECT WITH A CRITICAL SAFETY FEATURE, SO THEY SHOULD HAVE COVERED IT FROM THE START WHEN PRESENTED WITH THE AIR BAG LIGHT COMING ON! *TR
NHTSA ODI #11407222
33,778 miles · Mar 4, 2021
Seat Belts
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE PASSENGER MIDDLE ROW SEAT BELT FAILED TO LATCH CORRECTLY. THE CONTACT SPOKE WITH BREDEMANN FORD (2038 WAUKEGAN RD, GLENVIEW, IL 60025, (847) 510-5585) WHO STATED THAT THE SEAT BUCKLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MA…
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TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE PASSENGER MIDDLE ROW SEAT BELT FAILED TO LATCH CORRECTLY. THE CONTACT SPOKE WITH BREDEMANN FORD (2038 WAUKEGAN RD, GLENVIEW, IL 60025, (847) 510-5585) WHO STATED THAT THE SEAT BUCKLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE AND FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL AND THERE WAS NO WARRANTY ON THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 33,778.
NHTSA ODI #11399077
45,000 miles · Feb 17, 2021
Seat Belts
TL* THE CONTACT OWNS 2016 FORD EXPLORER. THE CONTACT STATED UPON ENTERING THE VEHICLE, THE FRONT DRIVER'S SIDE SEAT BELT FAILED TO LATCH SECURELY. THE CONTACT CALLED TOWN AND COUNTRY FORD (7800 E LLOYD EXPY, EVANSVILLE, IN 47715) HOWEVER, THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT WAS INFORMED THAT THE V…
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TL* THE CONTACT OWNS 2016 FORD EXPLORER. THE CONTACT STATED UPON ENTERING THE VEHICLE, THE FRONT DRIVER'S SIDE SEAT BELT FAILED TO LATCH SECURELY. THE CONTACT CALLED TOWN AND COUNTRY FORD (7800 E LLOYD EXPY, EVANSVILLE, IN 47715) HOWEVER, THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURE WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILLAGE WAS 45,000.
NHTSA ODI #11396641
47,000 miles · Dec 18, 2020
Air BagsElectrical SystemSeat Belts
THERE IS AN SRS AIRBAG WARNING LIGHT ON THE DASHBOARD THAT USED TO INTERMITTENTLY DISPLAY. NOW IT IS ON CONSISTENTLY WHEN THE VEHICLE IS DRIVEN. IT IS DUE TO A CIRCUIT FAILURE OR A BROKEN CORD LEADING TO THE DRIVER SIDE MIDDLE ROW SEATBELT AIRBAG. DIRECTLY FROM SITE: HTTPS://FORD.OEMDTC.COM/1203/AIR-BAG-WARNING-LIGHT-ILLUMI…
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THERE IS AN SRS AIRBAG WARNING LIGHT ON THE DASHBOARD THAT USED TO INTERMITTENTLY DISPLAY. NOW IT IS ON CONSISTENTLY WHEN THE VEHICLE IS DRIVEN. IT IS DUE TO A CIRCUIT FAILURE OR A BROKEN CORD LEADING TO THE DRIVER SIDE MIDDLE ROW SEATBELT AIRBAG. DIRECTLY FROM SITE: HTTPS://FORD.OEMDTC.COM/1203/AIR-BAG-WARNING-LIGHT-ILLUMINATED-WITH-DTC-B141B-B141C-2014-2016-FORD-EXPLORER TSB 16-0001 AIR BAG WARNING LIGHT ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) B141B AND/OR B141C THIS IS NOT NORMAL WEAR AND TEAR BUT A SAFETY ITEM DESIGN BY FORD THAT HAS FAILED IN THE VEHICLE. FORD DEALERSHIP CLAIMS THAT THIS IS NOT WARRANTY FAILURE. BUT SOUNDS LIKE AN ELECTRICAL AND SAFETY ISSUE TO ME...WHICH SHOULD BE COVERED UNDER WARRANTY. THE TRUTH TO THE MATTER IS...FORD DOES NOT CARE THAT A POTENTIALLY HIGH RISK PROBLEM HAS BEEN IDENTIFIED AS A FAILURE ON THE COMPANY'S END BUT THEY DON'T CARE ENOUGH TO DO ANYTHING ABOUT IT. WELL..OTHER THAN CHARGE THE CUSTOMER CLOSE TO $1000 OUT OF POCKET TO FIX FOR A POOR DESIGN ON FORD'S END. THE FORD DEALERSHIP SERVICE DEPARTMENT DOES NOT KNOW HOW THIS SAFETY FEATURE BROKE. IF WE WERE TO GET IN AN ACCIDENT WHILE THE AIRBAG IS IN THIS STATE, IT WOULD NOT DEPLOY AND THE LIVES OF ALL PASSENGERS IN JEOPARDY!
NHTSA ODI #11384122
73,750 miles · Dec 1, 2020
Air BagsSeat Belts
UPON STARTING MY CAR FOR THE THIRD TIME THAT DAY MY AIR BAG LIGHT CAME ON AND DOES NOT GO OFF. I ALSO HAVE A PROBLEM WITH IT OCCASIONALLY NOT REGISTERING MY DRIVERS SEATBELT AS BUCKLED OR UNBUCKLED.
NHTSA ODI #11377383
93,000 miles · Nov 7, 2020
Seat Belts
RANDOMLY ONE OF THE CAPTAIN CHAIRS SEAT BELTS NO LONGER BUCKLES. IT'S A AIRBAG SEATBELT WITH A DIFFERENT TYPE OF LATCH. WE HAVE NUMEROUS PROBLEMS WITH THESE TYPE OF BUCKLES SINCE WE BOUGH THE VEHICLE. THEY HAD TO REPLACE THE WHOLE HOUSING UNIT ON THE OTHER SIDE WITHIN THE FIRST 6 MONTHS BECAUSE IT JUST FELL APART.
NHTSA ODI #11373608
42,000 miles · Oct 22, 2020
Air BagsSeat Belts
AIRBAG WARNING LIGHT ILLUMINATED ON VEHICLE. CHECKED ALL WIRES UNDER THE SEAT AND NONE ARE LOOSE OR DAMAGED. SEARCHED TOPIC ONLINE AND APPEARS TO BE A KNOWN ISSUE. FORD ISSUED A SERVICE BULLETIN FOR THE REPAIRS BUT WILL NOT COVER UNDER WARRANTY OR ISSUE RECALL. THIS IS A SAFETY ISSUE AS THE AIRBAGS WILL NOT DEPLOY WHEN THIS LIGH…
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AIRBAG WARNING LIGHT ILLUMINATED ON VEHICLE. CHECKED ALL WIRES UNDER THE SEAT AND NONE ARE LOOSE OR DAMAGED. SEARCHED TOPIC ONLINE AND APPEARS TO BE A KNOWN ISSUE. FORD ISSUED A SERVICE BULLETIN FOR THE REPAIRS BUT WILL NOT COVER UNDER WARRANTY OR ISSUE RECALL. THIS IS A SAFETY ISSUE AS THE AIRBAGS WILL NOT DEPLOY WHEN THIS LIGHT IS ILLUMINATED.
NHTSA ODI #11365710
60,600 miles · Oct 19, 2020
Seat Belts
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE SECOND-ROW MIDDLE SEAT FAILED TO UNLATCH AS DESIGNED. THE CONTACT STATED THAT HIS CHILD WAS CONFINED IN THE SEAT WHILE STRAPPED INTO THE SEAT BELT. THE CONTACT TOOK THE VEHICLE TO VAN DRUNEN FORD (3233 183RD ST, HOMEWOOD, IL 60430) AND WAS INFORMED THAT THERE…
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TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE SECOND-ROW MIDDLE SEAT FAILED TO UNLATCH AS DESIGNED. THE CONTACT STATED THAT HIS CHILD WAS CONFINED IN THE SEAT WHILE STRAPPED INTO THE SEAT BELT. THE CONTACT TOOK THE VEHICLE TO VAN DRUNEN FORD (3233 183RD ST, HOMEWOOD, IL 60430) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE AND WAS PROVIDED AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,600.
NHTSA ODI #11365230
45,319 miles · Jul 9, 2020
Air BagsSeat Belts
AIRBAG WARNING LIGHT INDICATOR CAME ON. FORD DEALERSHIP (SOUND FORD RENTON,WA) PERFORMED $150 DIAGNOSTIC WHICH PRODUCE CODE STORED IN RCM "B141B" FOR 2ND ROW DRIVER SIDE INFLATABLE SEAT BELT DEPLOYMENT CONTROL USING OASIS THE DEALER FOUND TSB 16--0001. THIS SERVICE BULLETIN REPLACES THE CONNECTORS FOR THE LEFT AND RIGHT SECON…
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AIRBAG WARNING LIGHT INDICATOR CAME ON. FORD DEALERSHIP (SOUND FORD RENTON,WA) PERFORMED $150 DIAGNOSTIC WHICH PRODUCE CODE STORED IN RCM "B141B" FOR 2ND ROW DRIVER SIDE INFLATABLE SEAT BELT DEPLOYMENT CONTROL USING OASIS THE DEALER FOUND TSB 16--0001. THIS SERVICE BULLETIN REPLACES THE CONNECTORS FOR THE LEFT AND RIGHT SECOND ROW SEATING AIRBAG CONTROL AND RE-ROUTES HARNESS. VEHICLE HAS 45,319 MILES (BELOW THE 5YR/60,000 SRS WARRANTY) HOWEVER DEALER CLAIMS REPAIR IS OUT OF POCKET. DEALER ALSO STATED WHEN THE AIRBAG LIGHT IS ON NO AIRBAGS WILL DEPLOY IN EVENT OF ACCIDENT.
NHTSA ODI #11338517
Official recalls
14Jul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
Consequence & remedy
Consequence: A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Remedy: Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Oct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Consequence & remedy
Consequence: An electrical short circuit can increase the risk of a fire.
Remedy: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
May 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Consequence & remedy
Consequence: Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Remedy: Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Jan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Consequence & remedy
Consequence: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Remedy: Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Jul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Consequence & remedy
Consequence: A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy: Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
May 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Consequence & remedy
Consequence: A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Remedy: Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Mar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Consequence & remedy
Consequence: A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Nov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Consequence & remedy
Consequence: The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Jun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Nov 29, 2017
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Consequence & remedy
Consequence: In the event of a crash, a seat occupant that is not properly restrained has an increased risk of injury.
Remedy: Ford will notify owners, and dealers will inspect the tightness of the power seat track upper pivot link bolt, either applying threadlocker or replacing the lift link and hardware, free of charge. Interim letters are expected to go out January 15, 2018. Owners will receive a second notice when the remedy becomes available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S40.
Jun 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Consequence & remedy
Consequence: The seat back may not adequately restrain the occupant during a crash, increasing the risk of injury.
Remedy: Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall begin on August 18, 2016. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 16C11.
Mar 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Consequence & remedy
Consequence: Overheating of the engine block increase the risk of a fire.
Remedy: Ford will notify owners, and dealers will replace the engine block heater, free of charge. Dealers will also inspect and replace the electrical cord, as necessary. The recall began on May 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S14. Note: Owners should not use the engine block heater until the vehicle has been remedied.
Sep 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Consequence & remedy
Consequence: If the fuel tank separates from the vehicle, a fuel leak may occur, increasing the risk of a fire.
Remedy: Ford will notify owners, and dealers will tighten the fuel tank attachment bolts, as necessary, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S26.
Jul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Consequence & remedy
Consequence: If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE23001 · Windshield Trim Molding Item Detachment
Opened Jan 27, 2023 · Closed Feb 8, 2024
Status: closed (inferred from source dates) · Structure:body:roof And Pillars
On January 27, 2023, the Office of Defects Investigation (ODI) opened PE23-001 to investigate allegations of A-pillar trim panel detachment on model year (MY) 2011-2019 Ford Explorer vehicles. At the time of opening, the office had received 164 Vehicle Owner Questionnaires (VOQs) reporting this failure. ODI has received 671 VOQs regarding this failure, including 1 alleged crash and 2 alleged injuries. Some consumers have reported that the failure occurred while they were driving at highway speeds, with the detached trim panel entering the path of travel of the vehicle behind them, requiring the driver of the following vehicle to take evasive action. It is noteworthy that motorists who experience this type of road hazard are less likely to accurately identify the subject vehicle the item detached from and report the event to the NHTSA. In its April 17, 2023 response to ODI’s information request, Ford provided 175 consumer complaints (including field reports) and 14,162 warranty claims related to A-pillar trim panel detachment. Ford relayed that the subject vehicles utilize a plastic A-pillar bracket, which is bolted to the vehicle structure during assembly. The A-pillar trim panel is attached to the bracket utilizing 7 plastic clips. Contributory factors which have been identified by Ford as leading to the subject defect include incomplete installation at the assembly plant, inadequate part stack up, damage to fasteners during installation, and failure to follow proper repair procedure during windshield replacements or other services. On January 19, 2024, Ford filed safety recall 24V-031 for MY 2011-2019 Ford Explorer vehicles to address the subject defect. In the Part 573 Safety Recall Report, Ford identified that a detached A-pillar trim panel can create a road hazard for other road users, increasing the risk of a crash. The recall remedy includes an inspection of the existing A-pillar trim panel and, if necessary, the replacement of the component. The remedy A-pillar trim panels will be installed with an additional adhesive for robustness and utilize an inspection procedure to ensure full engagement of all the retention clips during installation. In view of the recall action being taken by Ford, ODI is closing this Preliminary Evaluation. The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
EA17002 · Exhaust Odor In Passenger Cab
Opened Jul 27, 2017 · Closed Jan 17, 2023
Status: closed (inferred from source dates) · Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe; Structure:body
During the EA17-002 investigation, the agency reviewed and analyzed reports of exhaust odors in the passenger cabins of Model Year 2011 to 2017 Ford Explorers. This investigation required an approach that incorporated knowledge and expertise from the automotive, medical, environmental health, and occupational safety fields. The agency conducted an in-depth investigation that encompassed the review of over 6,500 consumer complaints, conducting field inspections, and testing the relevant vehicles, both independently and in coordination with Ford and other entities. During the investigation, the evolution of Ford service bulletins intended to reduce the level of exhaust odors and carbon monoxide (CO) entering the occupant compartment was examined and independent tests to evaluate the effectiveness of the final Field Service Actions (FSA) for both consumer and police vehicles were conducted. As part of the investigation, the agency also examined the effects of cracked exhaust mani-cats on the measured CO levels in the vehicles and tested the FSA repairs to ensure they did not adversely impact occupant compartment CO levels due to cracked mani-cats.The investigation identified upfitting issues for Police Interceptor vehicles. Upfitting (sirens, lights, cages, auxiliary power, etc.) is typically performed by governmental fleet operations, independent repair facilities, or local Ford dealers after the sale of the new vehicle. Sealing issues caused by upfitting were responsible for the highest measured carbon monoxide levels in tested vehicles. The police FSA instructs how to inspect the quality of the vehicle upfits and how to properly seal any leaks caused by these upfits, at no cost to the police agency. Similarly, the highest CO levels measured in consumer vehicles were usually traced to sealing issues caused by rear crash damage where the repairs did not ensure sealing integrity. The most recent Ford FSA procedure for both the police (17B25) and consumer vehicles (17N03) includes an HVAC reprogramming operation. Tests by Ford and NHTSA have demonstrated a substantial reduction of CO levels due solely to the HVAC reprogramming. Other FSA repairs also demonstrated measurable contributions to CO level reductions during controlled tests.Throughout the investigation, vehicles accurately measured with higher levels of carbon monoxide were almost always affected by upfitter alterations, damage, or other causes compromising rear passenger cabin seals.NHTSA received thousands of reports alleging odors which triggered a variety of physiological responses, predominately nausea, headaches, and lightheadedness. NHTSA focused the investigation on accurately measuring vehicle CO levels, and accurately measuring carboxyhemoglobin (COHB) levels from properly administered blood tests. Using rigorous test methods to produce exhaust gas intrusion in vehicles with a properly performed FSA, occupant compartment CO levels remained below current environmental limits for CO in any environment (EPA ambient air quality standards). Furthermore, even without FSA repairs, no vehicles unaffected by upfitter issues or prior crash damage were identified with CO levels that exceed accepted occupational CO exposure levels. This investigation finds that the 2011-2017 Ford Explorer vehicles when accurately measured produce occupant compartment CO levels which fall below current accepted health standards, and could not identify COHB levels for vehicle drivers or other occupants, which exceeded thresholds for acute physiological effects. Therefore, the agency has not identified a defect that represents an unreasonable risk to motor vehicle safety.This inve
Additional source detail variants (2)
Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe
During the EA17-002 investigation, the agency reviewed and analyzed reports of exhaust odors in the passenger cabins of Model Year 2011 to 2017 Ford Explorers. This investigation required an approach that incorporated knowledge and expertise from the automotive, medical, environmental health, and occupational safety fields. The agency conducted an in-depth investigation that encompassed the review of over 6,500 consumer complaints, conducting field inspections, and testing the relevant vehicles, both independently and in coordination with Ford and other entities. During the investigation, the evolution of Ford service bulletins intended to reduce the level of exhaust odors and carbon monoxide (CO) entering the occupant compartment was examined and independent tests to evaluate the effectiveness of the final Field Service Actions (FSA) for both consumer and police vehicles were conducted. As part of the investigation, the agency also examined the effects of cracked exhaust mani-cats on the measured CO levels in the vehicles and tested the FSA repairs to ensure they did not adversely impact occupant compartment CO levels due to cracked mani-cats.The investigation identified upfitting issues for Police Interceptor vehicles. Upfitting (sirens, lights, cages, auxiliary power, etc.) is typically performed by governmental fleet operations, independent repair facilities, or local Ford dealers after the sale of the new vehicle. Sealing issues caused by upfitting were responsible for the highest measured carbon monoxide levels in tested vehicles. The police FSA instructs how to inspect the quality of the vehicle upfits and how to properly seal any leaks caused by these upfits, at no cost to the police agency. Similarly, the highest CO levels measured in consumer vehicles were usually traced to sealing issues caused by rear crash damage where the repairs did not ensure sealing integrity. The most recent Ford FSA procedure for both the police (17B25) and consumer vehicles (17N03) includes an HVAC reprogramming operation. Tests by Ford and NHTSA have demonstrated a substantial reduction of CO levels due solely to the HVAC reprogramming. Other FSA repairs also demonstrated measurable contributions to CO level reductions during controlled tests.Throughout the investigation, vehicles accurately measured with higher levels of carbon monoxide were almost always affected by upfitter alterations, damage, or other causes compromising rear passenger cabin seals.NHTSA received thousands of reports alleging odors which triggered a variety of physiological responses, predominately nausea, headaches, and lightheadedness. NHTSA focused the investigation on accurately measuring vehicle CO levels, and accurately measuring carboxyhemoglobin (COHB) levels from properly administered blood tests. Using rigorous test methods to produce exhaust gas intrusion in vehicles with a properly performed FSA, occupant compartment CO levels remained below current environmental limits for CO in any environment (EPA ambient air quality standards). Furthermore, even without FSA repairs, no vehicles unaffected by upfitter issues or prior crash damage were identified with CO levels that exceed accepted occupational CO exposure levels. This investigation finds that the 2011-2017 Ford Explorer vehicles when accurately measured produce occupant compartment CO levels which fall below current accepted health standards, and could not identify COHB levels for vehicle drivers or other occupants, which exceeded thresholds for acute physiological effects. Therefore, the agency has not identified a defect that represents an unreasonable risk to motor vehicle safety.This inve
Structure:body
During the EA17-002 investigation, the agency reviewed and analyzed reports of exhaust odors in the passenger cabins of Model Year 2011 to 2017 Ford Explorers. This investigation required an approach that incorporated knowledge and expertise from the automotive, medical, environmental health, and occupational safety fields. The agency conducted an in-depth investigation that encompassed the review of over 6,500 consumer complaints, conducting field inspections, and testing the relevant vehicles, both independently and in coordination with Ford and other entities. During the investigation, the evolution of Ford service bulletins intended to reduce the level of exhaust odors and carbon monoxide (CO) entering the occupant compartment was examined and independent tests to evaluate the effectiveness of the final Field Service Actions (FSA) for both consumer and police vehicles were conducted. As part of the investigation, the agency also examined the effects of cracked exhaust mani-cats on the measured CO levels in the vehicles and tested the FSA repairs to ensure they did not adversely impact occupant compartment CO levels due to cracked mani-cats.The investigation identified upfitting issues for Police Interceptor vehicles. Upfitting (sirens, lights, cages, auxiliary power, etc.) is typically performed by governmental fleet operations, independent repair facilities, or local Ford dealers after the sale of the new vehicle. Sealing issues caused by upfitting were responsible for the highest measured carbon monoxide levels in tested vehicles. The police FSA instructs how to inspect the quality of the vehicle upfits and how to properly seal any leaks caused by these upfits, at no cost to the police agency. Similarly, the highest CO levels measured in consumer vehicles were usually traced to sealing issues caused by rear crash damage where the repairs did not ensure sealing integrity. The most recent Ford FSA procedure for both the police (17B25) and consumer vehicles (17N03) includes an HVAC reprogramming operation. Tests by Ford and NHTSA have demonstrated a substantial reduction of CO levels due solely to the HVAC reprogramming. Other FSA repairs also demonstrated measurable contributions to CO level reductions during controlled tests.Throughout the investigation, vehicles accurately measured with higher levels of carbon monoxide were almost always affected by upfitter alterations, damage, or other causes compromising rear passenger cabin seals.NHTSA received thousands of reports alleging odors which triggered a variety of physiological responses, predominately nausea, headaches, and lightheadedness. NHTSA focused the investigation on accurately measuring vehicle CO levels, and accurately measuring carboxyhemoglobin (COHB) levels from properly administered blood tests. Using rigorous test methods to produce exhaust gas intrusion in vehicles with a properly performed FSA, occupant compartment CO levels remained below current environmental limits for CO in any environment (EPA ambient air quality standards). Furthermore, even without FSA repairs, no vehicles unaffected by upfitter issues or prior crash damage were identified with CO levels that exceed accepted occupational CO exposure levels. This investigation finds that the 2011-2017 Ford Explorer vehicles when accurately measured produce occupant compartment CO levels which fall below current accepted health standards, and could not identify COHB levels for vehicle drivers or other occupants, which exceeded thresholds for acute physiological effects. Therefore, the agency has not identified a defect that represents an unreasonable risk to motor vehicle safety.This inve
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