2009 Ford Explorer

TL* THE CONTACT OWNS A 2009 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT INDEPENDENTLY RECLINED. THE CONTACT INSPECTED THE SEAT AND NOTICED THE BOLT THAT DETAINED THE BACK OF THE SEAT FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

TRANSMISSION PROBLEM: DELAYED SHIFTING FROM GEAR TO GEAR, AND INCIDENTS OF THE TRANSMISSION SLIPPING OUT OF PARK AND INTO GEAR, PROBLEMS ALSO IN THE TRANSMISSION'S DELAY IN SHIFTING INTO REVERSE AND OUT OF REVERSE. LOUD THUNK WHEN SHIFTING FROM NEUTRAL TO REVERSE. STRUGGLING TO REACH 50 MILES AN HOUR WITH A WHINNING SOUND FROM THE TRANSMISSION WHEN SHIFTING GEARS. *TR

THE FUEL PUMP FAILED AS A RESULT OF CORRODED EXPOSED WIRES UNDER THE CAR. THE WIRES HAD NO PROTECTIVE COVERING AND WERE CORRODED AND PARTIALLY MELTED. THE WIRES ARE UNDER THE REAR TIRE NEAR THE FUEL PUMP AND ARE NOT PROTECTED AGAINST DIRT, GRIME, SALT. THEY CAUSED 2 PUMPS TO FAIL AND MANY FUSES TO BE BLOWN BEFORE THEY WERE FOUND. THE CAR JUST DIES WHILE DRIVING.THE MECHANIC SPENT HOURS GOING OVER EVERYTHING TO FIND THE SOURCE OF THE PUMP FAILURE. I HAVE CONTACTED FORD MOTOR COMPANY, AS THIS IS A SAFETY ISSUE, BUT TO NO AVAIL. *TR

I HAVE FOUND OUT THAT IT IS A COMMON ISSUE THAT FORD HAS A PROBLEM ON SEVERAL OF ITS MODELS THAT THE SUN VISOR MIRROR POPS OUT WHEN YOU TRY TO USE IT AS A SHADE. THIS IS A DANGEROUS SITUATION FOR A DRIVER WHILE DRIVING IN HEAVY TRAFFIC TO HAVE THIS SURPRISE DISTRACTION. MY WIFE ALMOST RAN OFF THE ROAD WHEN IT HAPPENED. I CURRENTLY HAVE IT TAPED UP ON DRIVERS SIDE AND NOW IT HAPPENED ON THE PASSENGER SIDE. FORD WILL NOT REPLACE WITH ANY DISCOUNT LEAVING THE OWNER IN A PRECARIOUS SITUATION. I GUESS ONCE SOMEONE HAS A WRECK MAYBE THEN FORD WILL DO A RECALL. *KB

WITHIN THE FIRST 12 MONTHS AND LESS THAN 25K MILES HAD TO REPLACE BOTH FRONT FIRESTONE TIRES DUE TO THE INSIDE WEARING BALD ON MY 2009 FORD EXPLORER. JUNE 2011, 23 MONTHS OLD AND WITH 42K MILES RIGHT REAR TIRE WEARING DIFFERENTLY THAN THE OTHERS, CAME OFF WHILE DRIVING THROUGH PARKING LOT. ALL 5 WHEEL STUDS HAD GRADUALLY BROKE OFF OVER A FEW MONTHS TIME. FORD MOTOR COMPANY STATES THAT THE MAINTENANCE OF THE VEHICLE WAS NOT MAINTAINED IS THE REASON FOR THIS MALFUNCTION. THIS IS A FAMILY CAR THAT IS DRIVEN BACK AND FORTH TO WORK AND MISC DRIVING, NO TOWING OR HOT RODDING, AND A FAIRLY LOW MILEAGE. FORD NEVER RETURNED MY COMPLAINT OF ANY OTHER REASONING, ONLY REPLACED THE WHEEL STUDS ON DAMAGED WHEEL AND CHARGED ME $165 BECAUSE WARRANTY EXPIRED 7K BEFORE. ALSO HAD TO REPLACE THE BACK TIRE AT 42K MILES. DAMAGE TO MY REAR WHEEL HUB AND PAINT. NO DAMAGE OR INJURY DUE TO BEING IN PARKING LOT GOING 5 MPH. *KB

I PUT OUR BRITAX DIPLOMAT CAR SEAT IN MY WIFE'S FORD EXPLORER. I ATTACHED THE SEAT BELT AND THE EXTRA LONG STRAP THAT IS ATTACHED TO THE TOP OF THE CAR SEAT THAT GETS HOOKED TO A HOOK ON THE SEAT. THE EXCESS STRAP WAS HANGING OUT THE DOOR AND WE DID NOT REALIZE IT WHEN WE DROVE AWAY WITH OUR 2 YEAR OLD DAUGHTER WAS IN THE SEAT. THE STRAP WAS DRAGGING ON THE GROUND AND GOT CAUGHT UNDER THE TIRE AND VIOLENTLY PULLED THE CAR SEAT TOWARDS THE DOOR, THEN THE STRAP BROKE. WE PULLED OVER AND FOUND THE CAR SEAT WAS BASICALLY LAYING SIDEWAYS ON THE BACK SEAT. OUR DAUGHTER WAS SCREAMING, AND WE THINK SHE MAY HAVE BEEN SMACKED INTO THE DOOR WHEN THE STRAP GOT PULLED UNDER THE TIRE AND YANKED THE CAR SEAT. THIS IS A SERIOUS PROBLEM AND SHOULD BE LOOKED INTO IMMEDIATELY. MAYBE HAVE A SELF RETRACTING STRAP IN THE FUTURE, SO IT DOES NOT JUST HANG THERE (RELATED VEHICLE INFORMATION: MODEL YEAR=2009, MAKE=EXPLORER, MODEL=FORD). *TR

TL* THE CONTACT OWNS A 2009 FORD EXPLORER. THE CONTACT WAS DRIVING 40 MPH WHEN THE ACCELERATOR PEDAL BECAME STUCK IN THE OPEN THROTTLE POSITION, CAUSING THE VEHICLE TO ABNORMALLY ACCELERATE. THE BRAKES WOULD NOT STOP THE ACCELERATION AND THE CONTACT SHIFTED INTO NEUTRAL TO STOP THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER YET THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER OFFERED TO INSTALL A VDR IN THE VEHICLE IN ORDER TO DIAGNOSE THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE AND COULD CAUSE A CRASH IF THE ACCELERATION PROBLEM WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,500. UPDATED 1/21/11 *CN UPDATED 02/14/11

I HAVE A 2008 FORD EXPLORER AND THE REAR DEFROSTER WIRE THAT WAS ATTACHED TO THE REAR GLASS DOOR FELL OFF. IT IS ONLY HELD ON THE WINDOW BY A SMALL WELD THE SIZE OF AN ERASER HEAD. I CALLED MY DEALERSHIP WEISLEDER FORD IN POINT PLEASANT NJ, SAID THEY COULD NOT REPLACE IT BECAUSE THEY SAID WE PULLED IT OFF AND ITS NOT UNDER MY EXTENDED WARRANTY. I CANNOT BELIEVE THAT ANYONE IN THIS COUNTRY HAS NOT HAD THIS PROBLEM. I WAS TOLD IT WILL COST OVER A THOUSAND DOLLARS TO FIX! I DIDN"T BREAK IT! I CALLED FORD AND THEY SAID THEY COULD NOT DO ANYTHING FOR ME. IM AM UPSET THAT NOTHING CAN BE DONE FOR ME FROM FORD, AND I WOULD LIKE YOU TO CHECK INTO IF ANYONE ELSE HAS HAD THIS PROBLEM TO SEE IF IT IS A PROBLEM SO IT CAN BE CORRECTED BECAUSE WHEN IT GETS COLD IM GOING TO NEED MY DEFROSTER! MY FAMILY HAS BOUGHT OVER 8 VEHICLE FROM THIS DEALERSHIP AND WE OUR LOYAL FORD CUSTOMERS, ALSO THIS CAR DID HAVE 20000 MILES ON IT WHEN I BOUGHT IT, SO THIS PROBLEM MIGHT HAVE BEEN THERE ALREADY! I WOULD LIKE THIS FIXED AND WOULD LIKE TO GET SOME FEED BACK FROM YOU ON THIS PROBLEM. THANK YOU *TR