2010 Ford Explorer Sport Trac

MY COMPLAINT IS NOT WITH THE SEAT BELT. PLEASE REFER ME TO THE RIGHT DEPARTMENT. TOOK MY 2010 FORD EXPLORER SPORT TRAC TO DEALERSHIP FOR FULL SERVICE. AFTER GOT MY TRUCK BACK THE ENGINE LIGHT ON MY DASH CAME ON. TOOK VEHICLE BACK TO DEALERSHIP THEY WORKED ON THE PCM & EGR WHEN THEY TAKE IT FOR A TEST DRIVE THE LIGHT IS OFF BUT THEN COMES BACK ON FOR 7 SECONDS. THEY SAY THE ENGINE IS GOOD JUST DON'T KNOW WHY THE LIGHT COMES ON. THEY HAVE BEEN WORKING ON IT SINCE APRIL 25, 2018 THEY'VE HAD IT FOR 6 WEEKS. PLEASE TELL ME WHAT I CAN DO

TRAVELING ON THE NYS THRUWAY PASSING A CAR AT APPROXIMATELY 75MPH AND MY ENGINE GOES DEAD. NO POWER OR GAS NO POWER STEERING NOTHING. I MANAGE TO GET TO THE SHOULDER OF THE ROAD AND I CAN SMELL SOMETHING BURNING. I WAS TOWED TO THE NEAREST FORD DEALERSHIP TO FIND THAT MY FUEL PUMP CONTROL MODULE AND WIRING HARNESS ARE MELTED TOGETHER. SCARIEST THING THAT EVER HAPPENED TO ME.

I BOUGHT THE TRUCK NEW IN MAY 2010. I HAD ALL THE SCHEDULED DEALER MAINTENANCE COMPLETED AS SCHEDULED AND THE VEHICLE HAS NEVER BEEN OFF ROAD. THE FOUR WHEEL DRIVE HAS BEEN ENGAGED TWICE, AND THE MAJORITY OF THE MILES HAVE BEEN ON THE HIGHWAY. THIRTY MILES FROM FT LEONARD WOOD THE TRANSMISSION BEGAN SLIPPING. THE VEHICLE WAS SLUGGISH WHEN ACCELERATING FROM A STOPPED POSITION CAUSING A HAZARD IN CITY DRIVING OR MERGING ONTO THE INTERSTATE. THE VIBRATION INCREASED ON THE HIGHWAY AT SPEEDS ABOVE 50 MPH MAKING IT DIFFICULT TO STEER. WHEN I ARRIVED AT MY DESTINATION, I DROPPED IT AT THE DEALERSHIP THE NEXT DAY FOR SERVICE. THE SERVICE REPRESENTATIVE CALLED AND INFORMED TWO MAINTENANCE LIGHTS WERE ON FOR ENGINE AND TRANSMISSION SERVICE. I AGREED TO MOVE FORWARD WITH THE SCHEDULED MAINTENANCE. THE DEALERSHIP CALLED LATER THAT DAY AND INFORMED ME I NEEDED A NEW TRANSMISSION BUT COULD NOT EXPLAIN WHAT THE CODES MEANT OR THE COST OF REPAIR. I ASKED FOR CLARIFICATION, BUT NO ONE EVER GOT BACK TO ME WITH AN UPDATE. I RECEIVED A TEXT MY TRUCK WAS READY FOR PICK UP, BUT THE STAFF COULD NOT EXPLAIN THE PROBLEM. I AM NOW AT DAY SEVEN AND AFTER COUNTLESS PHONE CALLS TO THE DEALERSHIP AND FORD CUSTOMER SERVICE LINE. NO ONE CAN EXPLAIN THE ISSUE OR OFFER ASSISTANCE BECAUSE THE VEHICLE IS NOT UNDER WARRANTY! MY QUESTIONS. WHY IS THE TRANSMISSION SHOT AFTER ONLY 37,000 MILES? IF IT IS REPLACED, WHAT REASSURANCE DO I HAVE THIS PROBLEM WILL NOT REOCCUR IN ANOTHER 37,000 MILES? IS THERE ASSISTANCE FOR A DRIVE TRAIN COMPONENT REPLACEMENT THAT IS SUPPOSED TO LAST 100,000 MILES AND LIKELY DEFECTIVE? WHY IS THIS A WARRANTY ISSUE AND NOT A QUALITY ISSUE? THE STAFF AT THE FORD CUSTOMER SERVICE CENTER TRY TO KEEP BOUNCING BACK TO THE DEALERSHIP AND REFUSE TO PUT ME IN CONTACT WITH THE REGIONAL MANAGER OR SUPERVISION STAFF.

I REPLACED THE ORIGINAL OEM PIRELLI TIRES IN DECEMBER 2015 WHEN THE VEHICLE HAD APPROXIMATELY 36,000 MILES ON IT. THEY WERE REPLACED WITH THE SAME BRAND, SIZE AND STYLE OF PIRELLI TIRES. ON MARCH 8, 2016 AT APPROX. 42,000 MILES I RETURNED TO THE TIRE SHOP TO HAVE THE TIRES REBALANCED AFTER NOTICING SOME BUMPINESS. THE TIRE SHOP DISCOVERED THAT IN TWO OF THE TIRES THE STEEL BAND WHICH HELD THE TPMS SENSOR IN PLACE HAD DISINTEGRATED AND WAS FREE FLOATING IN THE TIRE AND HAD RUINED THE INNER LINERS IN THE TIRES MAKING THEM EXTREMELY UNSAFE. I CONTACTED MY LOCAL FORD DEALER AND INQUIRED ABOUT POSSIBLE RECALLS AND/OR BULLETINS INVOLVING THE STEEL BANDS USED ON THE TPMS. FORD DENIED ANY PREVIOUS ISSUES WITH THE BANDS HOWEVER THEY DID NOTE THAT FORD HAD QUIT USING THE STEEL BANDS AFTER ONLY USING THEM A SHORT WHILE. I FEEL FORD MOTOR COMPANY OWES ME THE $542.72 I AM OUT FOR THE REPLACEMENT OF THE TIRES AND SENSORS I HAD TO REPLACE TO REMEDY A VERY UNSAFE SITUTATION. I REPLACE THE BANDS AND SENSORS IN THE OTHER TWO TIRES AS WELL WITH A REPLACEMENT TYPE WHICH DOESN'T INVOLVE STEEL BANDS. FORD SHOULD ISSUE A RECALL NOTICE IMMEDIATELY TO REMEDY AN UNSAFE TPMS BAND SYSTEM IMMEDIATELY WHICH COULD HAVE RESULTED IN A CATASTROPHIC ACCIDENT IF THE SITUTATION HAD NOT BEEN DISCOVERED BY THE TIRE SHOP. I'M ENCLOSING A COPY OF MY EXPENSES AND A PICTURE OF THE BROKEN BANDS WHICH WERE DISCOVERED WITHIN MY TIRES.

DRIVING ON PAVED ROAD, CLEAR WEATHER ENTERING A LEFT BANK, TURNED STEERING WHEEL TOWARDS LEFT AT 30 MPH. TRUCK STARTED TO SHIMMIED AND LOOSE CONTROL. IMMEDIATELY APPLIED BRAKE & STOPPED VEHICLE. BACK RIGHT WHEEL MISSING 2 WHEEL STUDS. HAD TIRES EXCHANGE 400 MILES PRIOR, NO PROBLEM WITH STUDS. MECHANIC IS NOW REPLACING REAR AXEL.

COASTING TO STOP AT INTERSECTION TRANSMISSION DID NOT DISENGAGE AND ENGINE SUDDENLY ACCELERATED TO 2000 RPM. HELD BRAKES AND REAR TIRES SPUN. I KNOCKED TRANS INTO NEUTRAL AND ENGINE RETURNED TO NORMAL. IT HAS DONE THIS TWICE IN 2 DAYS. NO FLOOR MATS AND NO CONTACT WITH ACCELERATOR PEDAL. I DID HAVE A WITNESS TO THIS INCIDENT. UNCOMMANDED ACCELERATION -VERY BAD! IS THERE A RECALL FOR THIS ALREADY? *TR

I JUST RECENTLY PURCHASE THIS USED VEHICLE AND WHILE COMING TO A STOP OR APPLYING THE BRAKE THE VEHICLE ACCELERATED INSTANTLY AT THE SAME TIME BRAKE PEDAL WAS PUSHED. I WAS WEARING BOOTS AT THE TIME AND THE TOE OF THE BOOT DOES STICK OUT FURTHER THEN MY SLIP ON SHOES. THIS HAPPEN TWICE BOTH TIMES WHILE WEARING BOOTS. I TRIED TO OBSERVE WHAT MAY BE THE CAUSE ALTHOUGH I WAS APPROACHING STOPPED VEHICLES AT THE TIME. I RECREATED THE MOVEMENT WHILE PARKED IN NEUTRAL, ENGINE RUNNING AND WEARING BOOTS. THE SAME THING HAPPEN. WHAT HAPPENS IS THE TOE OF MY BOOTS PUSH THE ACCELERATOR AS I PUSHED THE BRAKE PEDAL AND IT MOVED DOWN TOWARD THE ACCELERATOR PEDAL. IT APPEARS TO BE A DESIGN ISSUE AS THE ACCELERATOR AND BRAKE PEDAL ARE VERY CLOSE TO THE SAME LEVEL. THE ACCELERATOR PEDAL SHOULD BE FURTHER DOWN AND AWAY FROM THE BREAK PEDAL. ALL IS WELL IF THE CENTER OF THE BRAKE PEDAL IS PUSHED WITH SHOES IN VERTICAL POSITION ALTHOUGH IN AND EMERGENCY IT COULD BE CONTACTED OFF CENTER. *TR

ISSUE IS THAT WHEN I APPLY THE BRAKES AND I DO NOT HAVE MY FOOT SUFFICIENTLY IN THE CENTER OR TO THE LEFT OF THE BRAKE PEDAL IT DEPRESS THE ACCELERATOR PEDAL WHEN THE BRAKE PEDAL IN FULLY DEPRESSED. THIS CAUSES ACCELERATION OF THE ENGINE AND POSSIBLE FORWARD OR REWARD MOVEMENT UNTIL I COMPREHEND WHAT IS GOING ON AND REMOVE MY FOOT. I HAVE NEVER HAD THIS CONCERN WITH ANY VEHICLE I HAVE OWNED OVER THE YEARS. IT APPEARS THAT THE GAS PEDAL IS TOO CLOSE TO THE BRAKE PEDAL OR THE BRAKE PEDAL REQUIRES TOO MUCH DEPRESSION TO FULLY ENGAGE BRAKES. ISSUE IS EXACERBATED WHEN I WEAR SPORT SHOES WHICH HAVE A LARGER FOOT PRINT. *TR

THE AIRBAG SENSOR LIGHT HAS BEEN ILLUMINATING INTERMITTENTLY FOR A FEW MONTHS. AT FIRST, ONLY WHEN THE TEMPS DROPPED BELOW FREEZING BUT RECENTLY WITHOUT ANY PRELUDE. MANY PEOPLE WOULD RATHER RISK DYING IN A FIERY CRASH THAN GO TO A DEALER, BUT I DECIDED TO TAKE THE VEHICLE IN TODAY. THE DEALER SAYS 2 AIRBAG SENSORS ON THE PASSENGER SEAT ARE BAD, WHICH REQUIRES A REPLACEMENT OF THE SEAT TRACK AT A COST OF $1,700. THE SERVICE TECH OPINED THAT THIS HAPPENED BECAUSE THE PASSENGER SEAT ISN'T SAT IN REGULARLY. THE DEALER SAYS THE VEHICLE IS NOT UNDER WARRANTY, SO ITS MY PROBLEM. I BELIEVE THIS FORD MOTOR COMPANY'S DESIGN FLAW AND THEY SHOULD FIX THIS PROBLEM AT ITS EXPENSE. *TR