2017 Ford Expedition

The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted or blank image while in reverse(R). The message "Rear Camera Unavailable" message was displayed. The local dealer was contacted and confirmed that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 110,000.

The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image or a white screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Rear Camera Unavailable" was displayed. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2017 Ford Expedition. The contact stated that while driving approximately 15 MPH, the brake pedal was depressed, and there was an abnormal whining sound coming from the front driver's side wheel well. The contact had to depress the brake pedal sooner to allow more stopping distance while stopping the vehicle. The contact stated there was no warning light illuminated. The contact stated that the abnormal sound occurred at speeds between 15 and 20 MPH. Additionally, the contact stated that the rear-view camera was no longer functioning. The contact stated that the image from the rear-view camera was distorted. The contact had received notifications of NHTSA Campaign Number: 25V236000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention). The contact called a local dealer and the manufacturer and was advised that parts were not yet available. The contact stated that the manufacturer had advised that the recall for the brake master cylinder, parts were on a national back order, and that the remedy for the rear view camera was also not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 120,000.

The contact owns a 2017 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 25V236000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION). However, the part to do the recall repair on the rearview camera was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 108,000.

The contact owns a 2017 Ford Expedition. The contact stated that while shifted in reverse, the back-over prevention screen was black or distorted. The message "Rear Camera Image Display Not Available" was displayed. The contact stated that while driving at an undisclosed speed, the vehicle was shuddering abnormally. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. In addition, the local dealer was previously contacted, and the vehicle was diagnosed with an Oxygen sensor failure. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.

The contact owns a 2017 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 22V648000(Visibility, Electrical System), 25V236000 (Service Brakes, Hydraulic), and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, the brake pedal was depressed, but the vehicle failed to respond as intended. The contact stated that upon releasing and depressing the brake pedal once again, the vehicle responded as intended. It was unknown whether a warning light was illuminated. The contact also stated that the auxiliary plug had failed to function as intended, and there was no electrical charge upon plugging in a phone charger or USB cord. Additionally, the contact stated that the rearview camera image was distorted while the vehicle was in reverse(R), which prevented the driver from safely operating the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was approximately 65,000.

The contact owns a 2017 Ford Expedition. The contact stated that the rear-view camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the rear-view camera showed a black screen and the message "Camera Unavailable" was displayed. No warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 160,000.

The contact owns a 2017 Ford Expedition. The contact stated that the instrument panel was either partially illuminated, or the extremely low-lit. The contact stated that occasionally the instrument panel was blank. Additionally, back over prevention camera was occasionally blinking or was inoperable, failing to provide an image as needed. The contact had to pull over and restart the vehicle for the vehicle to return to normal operation. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V315000 (Back Over Prevention). The vehicle was taken to the local dealers, who were unable to determine the cause of the failure. The dealer stated that the failure might have been caused by the rain. The vehicle was taken to another local dealer, Peltier Ford (200 TX-63 Spur, Longview, TX 75601); however, the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 50,000.

The contact owns a 2017 Ford Expedition. The contact stated while reversing, the back over prevention camera displayed a distorted image and flickered, creating a visibility hazard for the driver. The contact stated that the failure was intermittent. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the Manufacturer's Extended Warranty coverage related to the failure. The failure mileage was 42,000.