2015 Ford Expedition

The contact owns a 2015 Ford Expedition. The contact stated while driving approximately 45 MPH, the vehicle was shaking abnormally while shifting gear. There were no warning lights illuminated. The vehicle was diagnosed by an independent mechanic. While the mechanic was test driving the vehicle, he noticed there was a failure with the transmission. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 190,000.

1. Backup camera giving a static picture and most of the time is showing black. Sometimes it works as intended. I know there is a recall out for this on newer Ford Expeditions. 2. Cannot see low objects directly behind the vehicle. 3. Problem has not been looked at by a dealer or service center. 4. Problem has not been inspected by the manufacturer, police, insurance representatives or others. 5. Sometimes the message comes up backup camera not working. This has been going on for the last 8 or 9 months. This problem is very intermittent and works for weeks at a time and then reappears.

I started my vehicle and the brake warning light and alarm came on. I checked to see if the E-brake was disengaged, which it was not engaged. I pressed the brake pedal and it immediately went to the floor. I checked under the hood for leaks and found the brake fluid level as extremely low. There were no leaks present. I refilled the brake fluid reservoir and checked the brake pedal. The pedal held, but it would slowly press down to the floorboard again. As I researched this issue, it was apparent the same issue was present that caused me to crash and total a 2015 Ford Edge. The 2015 and above Ford Eco-Boost engines either has a faulty brake line, or the brake fluid disappears into the Master Cylinder. To say this issue is a huge safety issue is big understatement. To crash and total a 2015 Ford Edge because Ford does not have the necessary parts available is just dangerous. To have a different Ford vehicle with the same dangerous issue is negligent in an extremely dangerous form. This is a known issue with Ford and yet Ford does not feel the need to cover such dangerous matters before someone is seriously injured or killed. How can I proceed with a complaint against Ford for the brakes failing on my 2015 Ford Edge, and causing a crash that totaled my vehicle? And, for the brakes failing on my 2015 Ford Expedition? Somehow this has to be stopped before someone really gets injured.

While driving the car on a busy street in Austin, Texas, the air conditioner stopped working. The driver and passenger (vehicle owners) noticed a burning smell. The driver pulled over and turned off the engine. Upon opening the hood, smoke was observed coming from the front passenger floorboard area. Melting hot plastic was observed dripping from under the dash. Flames were observed coming from the floorboard carpet. The driver received second degree burns to his fingertips on his right hand while inspecting the vehicle. The fire was extinguished and the car was towed to Maxwell Ford in Austin, Texas for repair. Ford Motor Company was notified of the incident. The cause of the fire is believed to be related to the air conditioner blower motor, but the cause is still unknown. The car has received routine maintenance and servicing from Ford.

While driving through a busy intersection, the vehicle seemed as if it had shifted into neutral rendering the accelerator powerless. I was able to coast into a parking lot and noticed the wrench warning light being on. The engine was also shaking very noticeably. I turned off the engine and read up on the warning light to learn it indicated a powertrain failure. Called a mechanic who stated it could be the throttle body and/or throttle body actuator. It was suggested the engine should be turned off (already done) and restarted. I did as instructed and the engine began running smoothly again. Wrench warning light was no longer on. Without having control of the powertrain, this situation could have caused an accident as I had no ability to control the vehicle's power and could not navigate through the intersection in a safe manner. I feel like my safety and others was put at risk. I have taken the vehicle to an independent mechanic who is also an Auto Mechanic Instructor at the local high school. I await his diagnostic result. There were no earlier symptoms or wrench warning light previous to this incident.

Dealer has diagnosed Throttle Body Failure which is well documented with these vehicles and known the the NHTSA even though there is no recall and no extended warranty for this particular vehicle (though there is for others). This a major safety issue as the vehicle looses all throttle response and puts its occupants at risk for a collision.

WHILE PASSING SLOWER TRAFFIC ON I 80 EXPERIENCED SUDDEN LOSS OF POWER AND NO THROTTLE RESPONSE. WAS TRAVELLING AT SPEED LIMIT (80) WITH CRUISE CONTROL ENGAGED. LUCKILY I WAS ABLE TO DRIVE INTO THE MEDIAN TO AVOID A SUDDEN SLOW DOWN IN THE LEFT LANE LINE OF TRAFFIC. LATER DIAGNOSED TO BE THROTTLE BODY FAILURE. IF THIS WOULD HAVE HAPPENED IN AN AREA OR SITUATION WHERE I COULD NOT HAVE IMMEDIATELY LEFT THE ROAD IT COULD HAVE RESULTED IN A REAR END COLLISION AT HIGHWAY SPEED.