2015 Ford Expedition

Blower in front of Expedition worked intermittently - recall issued for Blower Motor to be replaced because it could "cause damage to surrounding components". Called on 2/20/23 to schedule recall work to be done. 2/22/23 We started to smell a burning smell right before recall was performed (Scheduled for 2/28/23) so called the dealer and asked if we needed to bring it right in or if it would be ok to wait til 2/28. We opted to wait but I was nervous to turn on the heat so tried not to use the car during the snow storms. If I smelled the burning I immediately turned off the heater because didn't want a fire to start(which also poses a safety risk as well as it was blizzards that week and it made it so the defroster wouldn't work). When they did the recall they only replaced the Blower Motor. They called at 2:47 on 2/28 to tell us the issue was resolved and when we picked up the automobile the blower still wasn't working. They took it back and determined the Blower Motor Resistor and Pigtail wires had melted but it wasn't covered under the recall even though the burning/melting wires and burning smell could result in a fire which puts my family at risk.

The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that after activating the heater, there was a burning plastic odor coming from the front windshield vents. The contact stopped using the defroster due to the odor and the possible risk of a fire. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000. Parts distribution disconnect.

The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that while attempting to use the defrost the windshield, the system failed to operate as designed. The contact had self-diagnosed the failure as a loosened wire connected to the blower resister connector wiring harness that caused a short circuit. The contact stated that the failure was intermittent but had become a recurring failure. The vehicle had not been taken to a dealer or independent mechanic to be diagnosed. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 154,752. Parts distribution disconnect.

The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the climate control fan failed to cause the windows to become foggy due to the lack of proper airflow. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2015 Ford Expedition. The contact stated the front vents were not blowing air, but the rear vents were operable. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 109,000. Parts distribution disconnect.

The contact owns a 2015 Ford Expedition. The contact stated while driving at approximately 30 MPH, the blower motor failed, causing the defroster to become inoperable. The contact stated no warning light was illuminated. The contact stated that the blower motor failed due to the wiring harness and resister overheating. The contact stated that the fuse did not blow which allowed the harness to melt, causing arcing and increased the potential of a fire. The contact stated that the blower motor was drawing too many AMPs causing the failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the blower motor needed to be replaced as stated in NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The vehicle had not been repaired. The contact stated that replacing the blower would not remedy the problem. The manufacturer had been informed of the failure. The failure mileage was approximately 145,000.