1997 Ford Escort

TL*THE CONTACT OWNS A 1997 FORD ESCORT. THE CONTACT SMELLED A STRONG BURNING ODOR WHILE DRIVING 60 MPH. THE DEALER STATED THAT THE PART WOULD BE ORDERED AND REPLACED UNDER NHTSA CAMPAIGN ID NUMBER 02V323000 (AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE). THE CONTACT SMELLED THE ODOR AGAIN THE FOLLOWING DAY AND THE VEHICLE SHUT DOWN. THE VEHICLE WAS TOWED TO A CHRYSLER DEALER. CHRYSLER NOTIFIED FORD AND INFORMED THEM THAT THE AIR BAG MONITOR BURNED AND CAUSED THE VEHICLE TO SHUT OFF. FORD STATED THAT THE FAILURE WAS NOT RELATED TO THE AIR BAG MONITOR. FORD ALSO ADVISED CHRYSLER TO HAVE THE VEHICLE TOWED TO THEM, BUT ANY ADDITIONAL DAMAGE WOULD NOT BE REPAIRED. THE MANUFACTURER FILED A REPORT AND STATED THAT IT WOULD BE SENT TO THE LEGAL DEPARTMENT AND A RESPONSE WOULD BE RECEIVED IN WRITING. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 146,808.

I AM THE SERVICE MANAGER AT C.H.URNESS MOTOR CO IN THE DALLES,OR, I PURCHASED A 1997 FORD ESCORT FOR MY DAUGHTER ON 06/02/2007,THEN ON 06/04/2007,THE CAR HAD A FIRE UNDER THE DASH,UPON INSPECTION WE FOUND AN OPEN RECALL "02S44"FOR THIS EXACT FAILURE,I CONTACTED THE LOCAL FORD DEALER(RAY SCHULTENS FORD AND WAS TOLD THEY COULD NOT HELP ME BECAUSE THE AIRBAG MODULE WAS NO LONGER AVAILABLE!. I THEN CONTACTED FORD MOTOR CO. CUSTOMER RELATIONS(CASE # 1433871927).ON 07/23/07 I RECEIVED A LETTER STATING "FORD MOTOR CO. WAS UNABLE TO OFFER ANY ASSISTANCE AT THIS TIME"THE CUSTOMER SERVICE REP TOLD ME OVER THE PHONE THAT I SHOULD MAKE THE DEALER I BOUGHT THE CAR AT "BUY IT BACK,AFTER ALL YOU WORK FOR THEM"THIS CAR HAS AN UNREPAIRED RECALL AND IS UNABLE TO BE REPAIRED DUE TO NO PARTS AVAILABLE,WHAT IS MY NEXT STEP IN THIS PROCESS? *JB

WHILE PARKED HORN WENT OFF ON ITS OWN. OWNER HAD TAKEN FUSE OUT TO STOP HORN FROM BLOWING. SPOKE TO DEALER & INFORMED SMALL PLASTIC PIECE HAD WORN AWAY BETWEEN HORN & AIR BAG MODULE. IT NEEDED TO BE REPLACED. SEEMS TO BE A VERY COMMON PROBLEM AND WAS OBVIOUSLY A HAZARD (COULD POSSIBLY PREMATURELY ACTIVATE OR FAIL TO ACTIVATE THE AIRBAG). NO SOLUTION FOR THIS PROBLEM HAS BEEN ADDRESS BY THE MANUFATURE TO MY KNOWLEDGE! OUTSIDE TEMPERATURE IS NOT A FACTOR AT ALL, OCCURS ON HOT, COLD OR RAINY DAYS. *AK

DT*: THE CONTACT STATED WHILE THE VEHICLE WAS IN AN IDLE POSITION A SMELL OF SMOKE WAS OBSERVED COMING FROM UNDERNEATH THE DASHBOARD. UPON INSPECTION, THE ENGINE FUSE BOX WAS FOUND TO BE BURNT. BEFORE THE SMOKE ERUPTED, THE AIRBAG LIGHT ILLUMINATED FOR A FEW SECONDS AND THEN BLINKED ONCE. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER WHO DETERMINED THAT THE CONDENSATION FROM THE EVAPORATOR CASE MAY HAVE DRIPPED ONTO THE AIRBAG DIAGNOSTIC MONITOR OR WIRING HARNESS. THE DEALER REFUSED TO PERFORM A SECOND REMEDY REPAIR UNDER RECALL # 02S44. THE MANUFACURER WAS CONTACTED HOWEVER THEY CONFIRMED THE DEALER'S CONSENSUS.

DT*: THE CONTACT STATED THERE WAS A RECALL FOR THE VEHICLE, NHTSA # 02V323000, CONCERNING THE AIR BAG SENSOR. HOWEVER, THE RECALL REMEDY DID NOT CORRECT THE PROBLEM. THE VEHICLE WAS PARKED AT AN INDEPENDENT REPAIR SHOP. THE TECHNICIAN NOTICED THE WINDOWS FOGGING UP AND OPENED THE DRIVER SIDE DOOR. WHILE INSIDE LOOKING AT THE GAUGES THE AIR BAG DEPLOYED. THIS PINNED THE TECHNICIAN BETWEEN THE SEAT AND STEERING WHEEL. THE DEPLOYMENT CRACKED THE WINDSHIELD. UPON INSPECTION, THE TECHNICIAN DETERMINED IT IS THE SAME PROBLEM INDICATED IN THE RECALL. THERE WAS WATER ACCUMULATED IN THE INTEGRATED AIR BAG MONITOR. *NM UPDATED 3/1/2006 - THE CONSUMER STILL HAS THE DEFECTIVE PARTS IN HER POSSESSION. *NM

DAUGHTER WAS DRIVING CAR, HAD A TIRE BLOW OUT, AND CAR SUDDENLY ACCELERATED OUT OF CONTROL. SHE TRIED SHIFTING GEARS, USING BRAKES, AND PULLING PARKING BRAKE TO NO AVAIL. SHE CRASHED INTO PARKED CARS AFTER TRAVELING ABOUT 200 YARDS UPHILL. WITNESSES SAY SHE WAS GOING ABOUT 30 TO 40 MPH. AFTER THE BLOWOUT, WHICH HAPPENED AS SHE WAS LEAVING A STOP. CAR WILL NOT BE REPAIRED, WILL BE JUNKED. IT IS TOO DANGEROUS FOR ANYONE TO DRIVE. *JB