2019 Ford Escape

The contact owns a 2019 Ford Escape. The contact stated while driving 25 MPH, the vehicle slipped out of gear and failed to accelerate. The contact stated that the vehicle was placed in neutral and was coasted down the hill, where the gear would not change. The vehicle was able to restart several hours later but, the failure persisted. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 94,000.

While driving on the highway, the engine suddenly started sputtering, and it could no longer maintain speed (up to about 25-30 mph). This was very unsafe on a highway no safe place to bring the car to a stop. The Ford dealership diagnosed the issue as coolant leaking into the cylinders in the engine because of cracked channels. They shared with me this is a known issue (Customer Satisfaction Program 21N12), however, my car is 3 thousand miles over the maximum limit of this program, so they will not fix the problem for free. The dealership suggested a full engine replacement, for which they estimated about $9,800 for the repair. This issue comes after a previous issue a few months ago where my wife was driving and the engine overheated, went into "safe mode," and she was unable to accelerate beyond about 10-15 mph. She was on a busy road and called me in tears after managing to bring the car to a stop on the side of a road without a large shoulder. At the time, the mechanic said it was only a thermostat that was stuck wide open, and I spent $1,200 on this repair. I continued to notice low coolant levels and would refill the coolant regularly. This issue persisted and led to the above failure. Ford knows this is an issue with their vehicles, and they have created two dangerous safety instances for my family in the past few months. There are 27, now 28 complaints related to this issue on 2019 Ford Escapes alone. I also learned there is a class action lawsuit related to this issue. Those complaints are Complaints # 11568017, 11561318, 11556483, 11551020, 11550783, 11542737, 11537997, 11534353, 11528142, 11520853, 11516926, 11498957, 11492059, 11489799, 11482570, 11482636, 11463646, 11453678, 11440977, 11437303, 11427846, 11385495, 11353322, 11330042, 11323757, 11311097, 11307636. This is a serious safety issue that Ford needs to be held responsible for.

The contact owns a 2019 Ford Escape. The contact stated that after starting the vehicle, the vehicle shuddered and vibrated significantly. The check engine warning light was illuminated. Additionally, the vehicle failed to accelerate as needed. The vehicle was towed to the local dealer, where it was diagnosed that there was coolant intrusion in cylinder #4, and the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 51,000.

The contact owns a 2019 Ford Escape. The contact stated that when the vehicle was started, the contact stated that a big white puff of smoke was came from the exhaust pipe. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 110,000.

The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle was hesitating while accelerating, with white smoke coming from the exhaust. The check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that coolant was present inside the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 58,000.

The contact owns a 2019 Ford Escape. The contact stated that while driving 30 MPH, the EVAP failure message was displayed, and the check engine warning light illuminated. The contact stated that occasionally the vehicle failed to immediately restart. The vehicle was taken to the local mechanic who replaced the high-pressure fuel pump, but the failure persisted. The vehicle was later driven to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 88,375.

The contact owns a 2019 Ford Escape. The contact stated that while driving at 65 MPH, a message displayed reading "Service Engine Now, after which the vehicle lost motive power. The contact was able to reach her destination, where the failure persisted. The vehicle was towed to the dealer, who diagnosed a failure with the battery, requiring the battery to be replaced. The vehicle was repaired, but the failure reoccurred. The contact stated that upon leaving the dealer, the check engine warning light illuminated. The vehicle was taken back to the dealer and diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The contact also stated that the transmission had failed years earlier and had been replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 239,000.