2019 Ford Escape

I was driving on my way home then all of a sudden my car wasn’t moving when I was pressing on the gas pedal. At first I thought maybe the energy brake was on but after checking that wasn’t the problem. My car just wasn’t moving when I hit the gas. I was stranded in traffic for a bit until I decided to turn off the engine and turn it back on. I was able to park it somewhere but the problem hasn’t been resolved and it doesn’t make sense for my car which I bought new in 2019 to be having transmission problems.

While driving once I exited off the highway the rpm gauge was going up and down before I could exit onto a secondary highway. If I would have continued on the highway and loss acceleration I would have been in danger as well as other drivers because I no longer had control of making the car move. All of a sudden, the car started to slow down and when I pressed the accelerator, the car jerked and would not accelerate so as I pulled over. After I pulled over, I could not get the car to move again and the accelerator would not work at all. Had to call a tow truck. Towed to dealership. Dealership called 2 days later to tell us the transmission needed to be replaced.

The contact's son owns a 2019 Ford Escape. The contact stated that upon starting the vehicle, the vehicle made an abnormal loud sound. The contact stated that the failure persisted while driving. The vehicle was taken to several independent mechanics. An independent mechanic diagnosed that the flex plate was fractured and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: SSM48725. An unknown dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000.

The contact owns a 2019 Ford Escape. The contact stated while driving approximately 40-45 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving; however, the failure recurred after arriving to the destination. The vehicle was towed to the local dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was then towed to an independent mechanic, where the same assessment was made. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,500.

The contact owns a 2019 Ford Escape. The contact stated the vehicle was making an abnormal sound while idling. The contact stated that while accelerating from a complete stop, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the transmission was previously replaced due to the failure; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the flywheel, the sealant, the torque converter, and the transmission pump needed to be replaced. The dealer informed the contact that the vehicle was not covered under warranty and referred the contact to another dealer, Apple Ford (8800 Stanford Blvd, Columbia, MD 21045), where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 98,000.

Engine light was coming on in the car. Engine was shuttering and ticking/knocking on start up and then would stop after running for about a minute. Had it put on the scanner and the code said misfire on cylinder one/ignition coil. Had ignition coil on cylinder one replaced twice. 1st time replaced was the beginning of Sept and then the 2nd time on 9/18/24. Car would run fine for a week and then the engine light would come on again and the engine was doing the same thing. This time took the car to the Ford dealership. Service Supervisor said coolant was leaking into the cylinder and that the short block would need to be replaced. The car had 54,000 miles on it when these issues started and now the engine needs to be replaced at only 56,000 miles and I am without a car while having to wait for it to get fixed. Car could have stalled/stopped while driving and caused an accident. Engine will be at the dealership for review if needed.

The contact owns a 2019 Ford Escape. The contact stated that the vehicle was previously repaired at a local dealer where it was diagnosed and determined that the torque convertor needed to be replaced. The contact stated that while attempting to accelerate, the vehicle was shuddering. There was no warning light illuminated. The vehicle was taken back to the same local dealer where it was diagnosed that the torque convertor might need to be replaced. The vehicle was left at the local dealer for further repairs. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? The torque converter is going out - this will be the 3rd time we will have replaced it. How was your safety or the safety of others put at risk? The car sputters and does not shift correctly. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, at the Ford dealer each time. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By Ford Dealer Mechanics. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Symptoms include sputtering and not seeming to shirt when accelerating.