2019 Ford Escape

The contact owns a 2019 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle stalled. The contact was able to restart the vehicle; however, the check engine warning light illuminated. The contact stated that he had been filling the coolant reservoir constantly prior to the engine stalling due to the engine overheating. The contact was able to restart the vehicle and drove it to a dealer who diagnosed the vehicle and determined there was coolant intrusion into the cylinders. The contact stated that the dealer replaced the short block under Technical Service Bulletin: 19-2139 - Coolant Intrusion into the Cylinders (Engine and Engine Cooling). The vehicle was repaired. The contact stated that the failure reoccurred. The manufacturer was informed of the failure. The failure mileage was 69,619.

The contact owns a 2019 Ford Escape. The contact stated that the vehicle was taken to the local dealer, where the engine was replaced. The contact stated that while driving, the transmission was slipping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the oil was changed. The contact's son noticed that there was white smoke coming from the exhaust and noticed that the coolant level was low. The contact added coolant to the reservoir. The contact's neighbor informed her that there was white smoke coming from the tail pipe. The vehicle was taken back to the same local dealer, where it was diagnosed that the driver's side CV joint was leaking, and the turbo needed to be replaced. The vehicle was repaired, but the failure recurred. While driving the “Transmission Service Now” message was displayed. The vehicle was taken to the local dealer and the contact was informed that the torque converter valve needed to be replaced or the transmission needed to be replaced. The vehicle was taken to an independent mechanic, who stated there was an unknown substance in the line. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 84,000.

The contact owns a 2019 Ford Escape. The contact stated that while the vehicle was idling, the vehicle started to shake and then shut off, and inadvertently manually restarted. The check engine warning light and the coolant temperature warning light was illuminated. A message displayed on the instrument panel “Please Pull Over”. The vehicle was towed to the dealer where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the failure was a known issue. The failure mileage was approximately 93,000.

The contact owns a 2019 Ford Escape. The contact stated while driving 35 MPH, the engine overheating warning light illuminated. The contact stated that prior to the failure, the vehicle had received an oil change and the coolant reservoir was topped off. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into the cylinder and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 86,235.

The contact owns a 2019 Ford Escape. The contact stated that after attempting to start the vehicle, several unknown warning lights illuminated; however, the engine failed to turn over. The contact stated that the vehicle was jumpstarted, and the check engine warning light was illuminated. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel “Engine overheated - Pull Over”. The contact pulled off the road and turned off the vehicle to allow the engine to cool down. The contact was able to restart the vehicle. The contact stated that the check engine warning light illuminated, and the crank shaft sensor light illuminated and turned off. Additionally, the contact stated that on numerous occasions while driving over 45 MPH, she turned on the air conditioning system and the coolant temperature warning light illuminated, and the vehicle started to overheat. The contact pulled off the road and allowed the engine to cool down. The contact was able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed that cylinder #3 had misfired and that the engine block was cracked, and coolant had leaked into the engine block and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 91,000.

The contact owns a 2019 Ford Escape. The contact stated while driving at highway speeds, the vehicle went into LIMP Mode. The contact was able to pull over onto the emergency lane. The high temperature alert message was displayed. The vehicle was towed to the dealer where it was diagnosed, and it was determined that there was coolant intrusion into the engine block. The vehicle was repaired but the failure recurred. The vehicle was towed to an independent mechanic who declined to service the vehicle and referred him to the dealer for assistance. The vehicle was towed back to the same local dealer who informed the contact that the engine needed to be replaced. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 103,000.

The contact owns a 2019 Ford Escape. The contact stated that while driving approximately 65 MPH, the vehicle suddenly stalled. The vehicle was towed to the local dealer who diagnosed that the engine had failed due to the engine coolant mixing with the engine oil, and that the camshaft was damaged. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 115,000.

The contact owns a 2019 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, there was an abnormal clapping sound detected. There were no warning lights illuminated. The vehicle was taken to an unknown local dealer in Kansas where the contact was informed that the failure was due to a friction plate issue however, the vehicle was not repaired. The vehicle was taken to another local dealer where it was diagnosed that there was coolant intrusion into the cylinder head and that an engine replacement was needed. The vehicle was repaired but the failure persisted. The contact stated that while driving there was an abnormal clapping noise detected with no warning lights illuminated. The vehicle was taken to another local dealer, Legacy Ford (27225 Southwest Fwy, Rosenberg, TX 77471, (281)342-5611) where a diagnostic test and repair was unknown. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 50,000.

The contact owns a 2019 Ford Escape. The contact stated while driving at various speeds, the accelerator pedal was depressed but the vehicle hesitated to respond and started shuddering. There was no warning light illuminated. The contact stated that at times she would veer to the side of the road for a moment before resuming normal driving. The vehicle was taken to the dealer where four spark plugs were replaced; however, the failure reoccurred. The vehicle was towed to the dealer where it was diagnosed that coolant was leaking into the engine and the engine block was cracked. The dealer diagnosed that the engine needed to be replaced. The dealer informed the contact that she needed to pay out-of-pocket for the repair because the failure could not be repaired under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would not assist unless she purchased a used engine as the engine production had been discontinued. The failure mileage was approximately 65,900.