2019 Ford Escape

The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power when the check engine warning light was illuminated. The vehicle was able to restart. The contact also stated that while the vehicle was parked, the power steering warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into cylinder #3, which caused the engine to fail. The contact was informed that the engine needed to be replaced. The contact was also informed that the steering module had failed and needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The approximate failure mileage was 43,334.

The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was coolant intrusion into the engine, which caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.

The contact owns a 2019 Ford Escape. The contact stated that while the vehicle was parked, there was white smoke coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine, and that the short block needed to be replaced. The contact researched and was made aware of an unknown Customer Satisfaction Program; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 72,000.

The contact owns a 2019 Ford Escape. The contact stated while driving 60 MPH, the check engine warning light was illuminated. The contact contacted the dealer and scheduled an appointment. The vehicle was then taken to a dealer where it was diagnosed with coolant intrusion. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.

The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,301.

The contact owns a 2019 Ford Escape. The contact stated while driving approximately 55 MPH, there was a misfire coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that there was coolant intrusion into the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 86,588.

The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to coolant intrusion. The engine was replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 27,000.

The contact owns a 2019 Ford Escape. The contact stated while driving on several occasions at various speeds, the check engine warning light illuminated. The contact also stated that the vehicle hesitated to accelerate, and the vehicle was running rough. On one occasion during the failure, the check engine warning light illuminated and remained illuminated. Additionally, on another occasion the engine overheated. The vehicle was steered to the side of the road and turned off. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The vehicle was then towed to a dealer where it was diagnosed with coolant intrusion into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 111,000.

The contact owns a 2019 Ford Escape. The contact stated while driving at various speeds, the vehicle made an abnormal sound. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine. The mechanic related the failure to an unknown recall and referred the contact to the dealer for the recall repair. The vehicle was taken to the dealer, where the contact was informed that the VIN was not included in the related recall. The dealer informed the contact that upon test-driving the vehicle, there was smoke coming out from an undisclosed location. The dealer determined that the engine needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.

The contact owns a 2019 Ford Escape. The contact stated that while parked and attempting to start the vehicle, the check engine warning light illuminated, and the contact became aware of white smoke coming from the exhaust. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion inside cylinder #4. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to call the NHTSA Hotline to file a complaint. The contact related the failure to Technical Service Bulletin: 19-2172 (Coolant In Cylinders, White Exhaust Smoke); however, the VIN was not included in the recall. The failure mileage was 49,547.