2019 Ford Escape

The contact owns a 2019 Ford Escape. The contact stated that while his wife was driving at unknown speeds, the vehicle started sputtering. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The vehicle was taken to an independent mechanic who determined that there was coolant leaking into the cylinders and there was a blown head gasket. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that there was no warranty coverage on the vehicle. The failure mileage was approximately 52,000.

The contact owns a 2019 Ford Escape. The contact stated while the vehicle was parked and occupied, while attempting to start the vehicle, the contact noticed a cloud of white smoke coming from the exhaust. The check engine warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed that there was coolant leaking into the cylinders, and the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12: (GTDI Engine – Short Block Replacement After Coolant Intrusion); however, the VIN was not included in program. The manufacturer was notified of the issue and informed the contact that the VIN was not included in the program and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.

The contact owns a 2019 Ford Escape. The contact stated that while the vehicle was off, the contact observed a swishing sound coming from the engine compartment. The contact observed an empty coolant reservoir and coolant was added to the coolant reservoir. The vehicle was then test driven but there were not visible failure was found. The contact stated that on another occasion the coolant reservoir was empty again, and coolant was added to the reservoir. The contact stated that the vehicle was taken to an independent mechanic where it was determined that there was a coolant cap leak, and the coolant cap was replaced; however, the failure persisted. The vehicle was then taken to a dealer where it was diagnosed that there was a leak on cylinder #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,000.

The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light was illuminated. The vehicle was able to restart. The vehicle was taken to the dealer, where it was diagnosed that coolant intrusion into the cylinder had caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,600.

The contact's daughter owns a 2019 Ford Escape. The contact stated that the vehicle was experiencing excessive coolant consumption, the engine was overheating, and misfiring while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant was leaking into cylinder #4. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 81,000.

The contact owns a 2019 Ford Escape. The contact stated while driving 50 MPH, the vehicle hesitated while depressing the accelerator pedal, and the vehicle was shaking abnormally. The contact stated there was heavy white smoke coming from the exhaust pipe before the vehicle unexpectedly shut off. The contact stated that the vehicle struggled while being restarted. There was no warning light illuminated. The contact pulled over to the shoulder and the vehicle was towed to an independent mechanic. The contact stated that a diagnostic test was performed, and it was discovered that there was coolant entering into the engine, resulting in engine failure. The local dealer was notified of the failure but offered no assistance. The manufacturer was notified of the failure by mail and the contact recently received a response that the manufacturer was not responsible for the failure. The vehicle was not repaired. The failure mileage was 115,000. The VIN was not available.

The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact stated that when the vehicle was started, the vehicle jerked, and white smoke was coming from the exhaust. The vehicle was taken to an independent mechanic where it was diagnosed with spark plug failure. The contact was informed that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact's husband inspected the vehicle and determined that the coolant level was low, and the coolant reservoir was refilled. The contact stated that the coolant reservoir needed to be refilled constantly; however, there were no visible coolant leaks. The vehicle was taken to another independent mechanic and was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to take the vehicle to the dealer for diagnostic testing. The contact was also referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 83,500.

The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine overheated, with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that there was coolant intrusion into the cylinders, causing the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 52,000.

The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was running rough, with the check engine warning light illuminated. In addition, the contact stated that there was a misfire coming from the engine. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. In addition, the contact stated that when the spark plug was removed, the spark plug fractured, and part of the spark plug was left inside the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that the repair was not covered under warranty. The failure mileage was approximately 50,000.

The contact owns a 2019 Ford Escape. The contact stated while the vehicle was parked, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was an internal coolant leak and that the short block, along with several other unknown parts needed to be replaced. The contact researched and was made aware of a possible recall; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 11,000.