2019 Ford Escape

The contact owns a 2019 Ford Escape. The contact stated that upon starting the vehicle, the engine was idling abnormally rough, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 57,000.

The contact owns a 2019 Ford Escape. The contact stated that while depressing the accelerator pedal, there was an abnormally loud sound coming from the engine. An Independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified on the failure. The approximate failure mileage was 130,000.

The contact owns a 2019 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the spark plugs needed to be replaced and a tune up was necessary to fix the vehicle. The parts were replaced; however, four days later the check engine warning light was illuminated again. The vehicle was taken to the same dealer where it was diagnosed a second time and the contact was made aware of coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 81,372.

The contact’s daughter owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an Auto Parts Store, where it was diagnosed with ignition coil failure. The vehicle was then taken to the residence, where a family friend replaced the ignition coils; however, the check engine warning light was illuminated, and the message "Engine Fault - Coolant" was displayed while driving the following day. The vehicle was steered to the side of the road and was turned off. The vehicle was then taken to a dealer, where it was diagnosed with coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,800.

The contact owns a 2019 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was diagnosed with engine failure, and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and offered to cover a portion of the cost of the repair. The vehicle was not repaired and remained at the dealer. The failure mileage was approximately 75,000.

The contact owns a 2019 Ford Escape. The contact stated that the vehicle experienced an abnormal rattling sound on cold starts and while idling. The vehicle was taken to Midas Service Center, where it was diagnosed that the engine turbo had failed and needed to be replaced. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 101,000.

The contact owns a 2019 Ford Escape. The contact stated while driving 15 MPH, the vehicle started to overheat and lost motive power. A message stating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The temperature gauge increased to hot(H). The contact was able to pull to the side of the road and turned on the hazard lights. The local dealer was notified of the failure, and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 74,636.

The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (POWER TRAIN). The contact stated that while the vehicle was being repaired under recall, the contact was informed that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The approximate failure mileage was 98,837.

The contact owns a 2019 Ford Escape. The contact stated while driving 3 MPH, the vehicle started to sputter. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was made aware of an undisclosed recall. The mechanic determined that the short block needed to be replaced and there was coolant intrusion into the engine. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was a misfire and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.