2019 Ford Escape

The contact owns a 2019 Ford Escape. The contact stated that while driving 20 MPH, the vehicle was shaking and vibrating abnormally. The check engine warning light remained illuminated with the message "Engine Overheating - Pull Over Immediately" displayed. The vehicle was taken to a local dealer, where it was diagnosed with engine failure due to coolant intrusion. The manufacturer was notified of the failure. The failure mileage was 85,818.

The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact connected a portable diagnostic tester to the vehicle and retrieved DTC: P0301 displayed. In addition, the check engine warning light flashed on and off. The vehicle was taken to an independent mechanic. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact referenced Customer Satisfaction Program: 21N12; however, the VIN was not associated. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to proceed with the repair and wait for approval of the VIN to be added to the Customer Satisfaction Program: 21N12. The failure mileage was approximately 64,000.

The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V011000 (Equipment); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated while driving. Upon inspection, the contact's husband became aware that the coolant level was abnormally low. Additionally, a diagnostic scan retrieved Diagnostic Trouble Code: P0302; indicating a misfire in cylinder #2. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 95,000.

The contact owns a 2019 Ford Escape. The contact stated that while driving 25 MPH, there was smoke coming from the rear of the vehicle with the check engine warning light illuminated. The contact pulled over on the right side of the road, exited the vehicle, raised the hood, and became aware that the coolant in the coolant reservoir was low. An independent mechanic was contacted. The vehicle was taken to the independent mechanic and was diagnosed it with head gasket failure. The contact was informed that the head gasket needed to be replaced due to coolant leaking into the fuel system and into one of the cylinders. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there was a recall on the VIN associated with the failure. The approximate failure mileage was 109,000.

The contact owns a 2019 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the vehicle failed to properly shift into gear. The vehicle was driven to the local mechanic who determined that coolant had leaked into the engine cylinders. The vehicle was later driven to the local dealer who confirmed the coolant leak into the cylinders and advised the contact that the engine long block needed to be replaced. The contact was also informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 122,000.

The contact stated that while driving approximately 60 mph, the vehicle hesitated and the check engine light illuminated. The vehicle was taken to the dealer diagnosed the issue with a coolant leak and engine failure. The vehicle had not been repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 86,708.

The contact owns a 2019 Ford Escape. The contact stated that while driving at 55 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the engine needed to be replaced due to coolant intrusion into cylinder #2. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 74,500.

The contact owns a 2019 Ford Escape. The contact stated that shortly after starting the vehicle, the message "Engine Overheating" was displayed. Additionally, the contact stated that the vehicle had experienced cylinder misfires and premature low coolant levels. The local dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 133,000.

The contact owns a 2019 Ford Escape. The contact stated that while driving at 55 MPH, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that there was coolant intrusion into several cylinders, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 66,700.