2019 Ford Escape

The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to shake abnormally with the check engine warning light illuminated. Additionally, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that due to the failure, the vehicle was almost rear-ended. The vehicle was taken to Jiffy Lube and the spark plugs were replaced; however, the contact was informed that the failure was not resolved. The vehicle was taken to an independent mechanic. The contact was informed that even with the failure codes retrieved, the cause of the failure could not be determined. The failure codes were P0012 and P04BD. The contact was informed that the engine needed to be taken apart to determine what caused the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,891.

The engine fault service soon message came on so we took it to Griffifth Ford in San Marcos, Texas where they diagnosed the problem and said it was cooler intrusion in to cylinder #2..they said it needs a new longblock. Car has 100384 miles and we had the same issue back in August of 2020 where Ford replaced the motor at 20k miles. Ford wouldn't help this time and said I have to pay around $10k to fix it.

The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the engine started rattling under the hood. The vehicle was taken to a local dealer, and it was diagnosed as an engine coil misfire. The vehicle was repaired; however, the failure recurred soon afterwards. The vehicle was taken to another dealer and diagnosed with an engine coil misfire. The vehicle was not repaired. The manufacturer was made aware of the failure and directed the contact to the NHTSA Hotline. The failure mileage was approximately 70,000.

The contact owns a 2019 Ford Escape. The contact stated that while driving at approximately 35 MPH, the instrument panel displayed an "Engine System Fault" message, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the coolant level was below the minimal level, with coolant intrusion into cylinder #2. The coolant level was topped off. The manufacturer was notified of the failure. The failure mileage was 134,000.

While driving on the highway, the engine suddenly started sputtering, and it could no longer maintain speed (up to about 25-30 mph). This was very unsafe on a highway no safe place to bring the car to a stop. The Ford dealership diagnosed the issue as coolant leaking into the cylinders in the engine because of cracked channels. They shared with me this is a known issue (Customer Satisfaction Program 21N12), however, my car is 3 thousand miles over the maximum limit of this program, so they will not fix the problem for free. The dealership suggested a full engine replacement, for which they estimated about $9,800 for the repair. This issue comes after a previous issue a few months ago where my wife was driving and the engine overheated, went into "safe mode," and she was unable to accelerate beyond about 10-15 mph. She was on a busy road and called me in tears after managing to bring the car to a stop on the side of a road without a large shoulder. At the time, the mechanic said it was only a thermostat that was stuck wide open, and I spent $1,200 on this repair. I continued to notice low coolant levels and would refill the coolant regularly. This issue persisted and led to the above failure. Ford knows this is an issue with their vehicles, and they have created two dangerous safety instances for my family in the past few months. There are 27, now 28 complaints related to this issue on 2019 Ford Escapes alone. I also learned there is a class action lawsuit related to this issue. Those complaints are Complaints # 11568017, 11561318, 11556483, 11551020, 11550783, 11542737, 11537997, 11534353, 11528142, 11520853, 11516926, 11498957, 11492059, 11489799, 11482570, 11482636, 11463646, 11453678, 11440977, 11437303, 11427846, 11385495, 11353322, 11330042, 11323757, 11311097, 11307636. This is a serious safety issue that Ford needs to be held responsible for.