2019 Ford Escape

We purchased a 2019 Ford Escape 1.5L new from the dealer. We've put only 25,000 miles on it, but are now facing a well known issue (coolant intrusion) that they failed to inform us about. This is despite our vehicle meeting literally every requirement to be included in their Customer Service Program, they told us it is not tied to our VIN and are out of luck. Our car is now worthless. If we had been notified we would have taken the necessary precautions. Again, this is a known issue, with a current Class Action lawsuit in place, that Ford failed to notify us of. We are now out tens of thousands of dollars in replacing a car we have barely driven.

I recently bought a 2019 Ford Escape from Superior Mazda in Bentonville, Arkansas for my daughter going off to college. Soon after purchasing the vehicle a giant puff of smoke started coming out the exhaust when starting. We took it to a Ford dealership and they said the coolant is leaking into the engine block and apparently this is a known issue with 2017-2019 ford escapes. Superior Mazda said it's not their problem. The cost to fix is $12,700. We've only had this car for 38 days. Ford has issued 2 statements about this defect in these cars: Ford issued TSB 19-2375 for 2017–2019 Escapes with the 1.5L EcoBoost. It specifically says coolant can intrude into the cylinders and calls for short-block and head-gasket replacement when the condition is confirmed. There is also Ford Customer Satisfaction Program 21N12, titled “Short Block Replacement After Coolant Intrusion.” Why is this not a recall? I have since read/heard that this is an issue all over. I spoke to a mechanic in my town and they stated they currently have a 2017 escape that they are working on with this exact problem. An investigation needs to made into Ford regarding 2017-2019 Ford Escapes. Since this is a known defect and Ford is well aware of this engine flaw in this model car they need to do the right thing and issue a recall. My daughter could have been stranded on the highway heading to college.

Vehicle was losing coolant, running rough and check engine light was on. We took it to a Ford dealer who told us: Stored Codes P1299 and P0302 for the cylinder 2 misfire due to the coolant intrusion in the cylinder. The fix is to replace the entire engine at a cost of $15,735.95!! This is a 2019 Ford Escape. We've owned it for six years. We had planned on keeping it another six years, at least. A car should not need an engine replacement within six years. We're retired, living on social security and a very small pension. We can't afford a $15,000 repair. On top of a diagnostic fee of $435 and close to $500 to rent a car (so far.) We contacted Ford and they said there was nothing they could do for us.

We bought the 2019 Ford escape sel in 2023 with 29918. We had the oil changed at 33000 and then we took it to Ford because it was slow starting. Their was coolant in the cylinders requiring us to pay 12000 dollars for a new engine when this only had 36000 miles on it. Ford refused goodwill case and now we acquired an attorney. This is a known engine problem with this Ford. Class action lawsuit Miller vs Ford motor company. Never heard of an engine failure with only 36000 miles.