2016 Ford Escape

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 40 MPH, the vehicle began chugging and lunging. The vehicle was steered to the side of the road into a parking lot and restarted but the failure persisted. On another occasion while driving at an undisclosed speed, the vehicle began lunging and chugging. The contact stated that while attempting to place the vehicle in park(P), the gear selector was stiff. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then towed to another independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 90,796.

I am having the same problems with the 2016 Ford Escape that is listed in Recall Campaign/NHTSA#15518/15V340 with a loss of electrical power that controls the steering with the steering wheel; turning to the right or left. Loss indication from steering assist. The exact same problems listed under this recall. Vehicle is not safe to drive because cannot control the steering wheel. I need it repaired because it is my only transportation back and forth to physician offices and hospital. Being elderly, it is a danger to me.

This car is an accident waiting to happen. 1st car kept on shuddering or pulling while driving over 40 miles per hour. Took it to Ray Price Ford in Stroudsburg PA 4 times they couldn’t diagnose or replicate what I was talking about. I had to pull over a few times because I thought a cable popped or I hit something. Took it back the 5th time 6/2020 92,000 miles just out of warranty they finally diagnosed it with a bad transmission. $6,000. I fought with them and was able to get them to split the cost because they weren’t able to diagnose it when it was under warranty. I thought I was past the nightmare called Ford Escape. However around 5/2024, 115,00 miles my daughter was driving the car on the highway. Cruising at 60mph, when she had to press the gas pedal to speed up to get to her exit. The car lost power, she floored it and it wouldn’t move. She pulled over and called us. She said the check engine light came on and the car had no pickup when she stepped on the gas pedal .I told her to drive it home with the hazards on. We took it to Ray Price and they said the turbocharger was on the way out and cleared the code. I called Ford customer service to complain again about the piece of garbage that they sold us and their answer was if the car is over 7 years old and 100,000 miles they can’t help. I think that’s total [XXX]!!! I have never had a car that the transmission went before 100,000 miles. Ford customer Service is a joke. There was just a huge recall on their F-150’s for transmission problems. They are making dangerous vehicles and they need to fix them. It’s not fair that you buy a vehicle for $30,000 or more and then you have to replace the transmission and turbocharger just over 100,000 miles. These vehicles should be recalled and fixed once and for all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Escape. The contact stated that heavy white smoke was coming from the exhaust pipe at start-up. There was no warning light illuminated. The vehicle was taken to a dealer where a diagnostic test was performed. The diagnostic test determined that coolant had leaked into an engine cylinder and that metal shavings were found in the oil and air intake tube. The vehicle was diagnosed with engine failure. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.