2016 Ford Escape

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that there was coolant intrusion in cylinder #3, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 54,000.

Around Aug. 3, I noticed that when I drove, the interior lights would not turn off. When the car was off, they went out as they should. But every time I started the car they came on and would not turn off. It made it very difficult to drive went it was getting dark. The dealership confirmed that it wasn't the knobs inside the car that were causing this problem. Later, I took it in for them to find out what was wrong. I scheduled an appointment and dropped off the car. That was Aug, 7. Today is September 1, and I have no idea when I might get my car back. Apparently, it needed a 'body control module'. They got a new Ford part, put it in and it solved the problem with the interior lights, but nothing else was working. They tried a second new, Ford part with the same results. So, I've been without a car, I have had a rental for a week, but will be turning it in, too expensive for me. I need a car I work mornings. What are my options now? It only has 52,000 miles. And while I am the 2nd owner, it belonged to a friend that I lived with and took care of and was the primary driver. How long before they should say we can't fix it?

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle decelerated and failed to exceed 4 MPH. The contact stated that the vehicle stalled, and eventually the engine seized. No warning lights were illuminated. The contact restarted the vehicle; however, the engine seized again. The vehicle was towed to an independent mechanic, and the failure was linked to a recall that was performed on the vehicle in 2022. The vehicle was towed to the residence. In addition, the vehicle had been parked and inoperable since. The dealer was made aware of the failure. The contact stated that in 2022, a recall notification for the power train was received. The vehicle was taken to the dealer, and the recall repair was performed, but the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact stated that in 2022, when the initial failure occurred, a case was filed and then closed. The contact was advised to contact the NHTSA Hotline to report the failure. The contact was advised to ask NHTSA about approving the unknown recall to be performed again because of the recurring failure. The failure mileage was approximately 104,362.

We were driving on the expressway in our 2016 Ford Escape in the far left lane (4 lanes) and when my husband pushed on the gas, it revved up. Then it seemed like we started to lose power. A red exclamation point error came up on the dashboard, but I couldn't tell what it said. My husband was somehow able to get us across the highway (in busy traffic) to the right lane, where we wer able to get off the exit and pull into a parking lot. If the car has lost full power on the interstate, there's no telling what would have happened. Our car was towed to the shop and they're saying the transmission needs replacing ($7200). There is a known recall for 2013-2019 Ford Escapes concerning the power train / transmission. Our VIN is not listed, but I find it highly suspect because we had no warning messages or symptoms before hand.

According to Cleburne Ford, my 2016 Ford Escape had a coolant leak that makes the engine malfunction and they quoted me a price for a new engine installation. My safety had been impacted because now I don’t know when my engine will stop working but I need a car to get to work. An independent mechanic I took it to told me he could not find a leak or see anything wrong with it, but of course he isn’t a Ford dealership employee. I had a check engine light to which then I contacted Cleburne Ford and they were able to diagnose it and give me the bad news.

I was driving the car and I was having issues with it shutting off when I was driving the car it shut off in the middle of me driving and it just wouldn't move after that until a tow truck driver came and gave me a jumpstart that happened a number of times, but in the middle of traffic was the worst and very dangerous when my kids are in the car

The contact owns a 2016 Ford Escape. The contact stated that the power steering assist failed to function as intended, and the steering wheel was stuck while attempting to turn the steering wheel to the left or the right. There were no warning lights illuminated. The failure had progressively worsened, and it was difficult to maneuver the vehicle. The vehicle was taken to the dealer, who diagnosed that the power steering system had failed and needed to be repaired. The vehicle was taken to another dealer, AutoNation Ford Panama City (730 W 15th St, Panama City, FL 32401); who confirmed the diagnosis from the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 110,000.

The contact owns a 2016 Ford Escape. The contact stated that while driving 40 MPH, the temperature gauge indicated that the engine was overheating before the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failure persisted. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into cylinder #4 had resulted in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 65,000.

My steering wheel became loose on my 2016 Ford Escape while driving the car. I went home due to this safety hazard so not to cause a major accident. I went online to see if there was a recall on my car for this safety item. I found out my car had no recalls however, the 2014-2018 Ford Fusion and the Lincoln MKZ were recall for steering wheels detachments. I went to Coggin Ford (Jacksonville, FL) to inspect my car. Ford did not find a recalls on my car and found the steering wheel bolt that holds the steering wheel to the steering column was loose. They removed the bolt and installed lock-tight just like in the recall of the other vehicles. I have a video of the loose steering wheel prior to delivering the car to Ford, Ford sent a video on the required service to fix the loose steering wheel, and I have invoice showing Ford repaired the loose steering wheel. I scanned the invoiced into the system. Ford service video is in an MP4 format and unable to change, if you give me an email address, I can forward the service request video to you to view. I took a video of the loose steering wheel with my cell phone however, the video is too large to forward in this document. If I could get a cell number, I could forward this video to you.