2016 Ford Escape

This is not a report of an incident but is a report of an ongoing failure of the rear back up camera system. Recently there has been recalls (two that I’m aware of) of specific Ford vehicles for this specific problem, however, my vehicle has not been included as of yet. I have checked on your website for my vin number but it only says no recalls due. I have had a failure of this nature for at least 6 months with the camera saying it is not available, within seconds showing upside down flashing images, etc. it is unusable as a reliable guide. It has been inspected with an advisory to take it to Ford dealership which I am not able to afford at this point.

2016 escape rear camera displays upside down. Ford motor just recalled over a million of their vehicles due to safety hazard, Mine is not listed in recall but has exact same safety issue. Contacted FMC and said it's not on the recall list. I ask them to repair just like the others that are being recalled. We bought this new in 2016. They refused although it is an identified safety issue. Thanks [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The back-up camera is not functioning properly. The majority of the time the screen is black and I get a message saying camera is unavailable. Occasionally the screen will light up but it has distorted lines of odd colors on the screen. I am unable to see what is behind me when I put my car in reverse. This has been going on for several months and with the many recalls for this issue I have been waiting for my car to be added to the recall for the back-up camera but, this does not appear to be happening.

Rear camera screen will turn black and not work for days at a time, or will sometimes display for a second and then as I’m backing up, it’ll turn black. Then for a day it’ll work just fine, then the next day be back to not working again out of the blue. I have been in no accidents. It once even displayed my view upside down. Yes it’s available for inspection upon request. I would say people are very at risk because I can’t trust it to work and I might hit someone if the screen goes black on me while I’m backing up. I haven’t brought it to a dealership or others because of cost and time. This has been going on for years, I’m not sure when it first started… maybe around the 80,000 mile marker?

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera image was displayed upside down, or there was a solid black screen displayed without an image. The contact stated that the failure caused a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted. The failure mileage was 60,000.