2016 Ford Escape

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts to do the recall repair were not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the back-over prevention camera failed to display an image of the rear of the vehicle, creating a rear visibility hazard for the driver. Additionally, while driving forward, the rear-view camera erroneously activated and displayed the rear image on the screen. The vehicle was taken to the local dealer, who diagnosed that the back-over prevention camera was faulty and needed to be replaced. The vehicle was not repaired. The contact later received the recall notice related to the failure. The failure mileage was 39,000.

The contact owns a 2016 Ford Escape. The contact stated that while his wife was attempting to reverse into the garage, the vehicle failed to respond as intended while in reverse(R). The contact stated that upon test-driving the vehicle, the vehicle responded as needed. The contact stated that while driving at 50 MPH, the vehicle felt like the transmission had shifted to neutral, and the vehicle started losing power. The contact stated that the failure occurred several times while driving to an independent mechanic. The contact pulled over as needed. The contact was able to drive to Gateway Automotive Experts, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired due to the cost. The dealer and the manufacturer were notified of the failure, and the contact requested assistance in prorating the vehicle; however, the request was denied. The manufacturer referred the contact to the NHTSA Hotline for assistance. The contact stated that upon listing the vehicle for sale on Facebook Marketplace, the contact noticed that other Ford vehicles with the same transmission were listed with transmission failure. The contact stated that the mileage range of the Ford vehicles with defective transmissions was 75,000-125,000. The failure mileage was approximately 99,000.

The contact owns a 2016 Ford Escape. The contact stated that while in reverse(R), the rearview camera image displayed a blank image. Additionally, the rearview camera failed to alert the driver when an object or vehicle was nearby. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. Several dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 58,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a snowy image. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts were not available for the recall repair. The contact stated that the unrepaired recall was very dangerous because she was unable to see anything behind the vehicle while reversing. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.

My car set a code , and the engine misfired. I took all the necessary steps, but the code reappeared. I have Car Shield, and they are saying its cracked block but refuse to replace the head gasket. My mechanic believes it's the head gasket, so a cracked block seems common in these cars, as does a bad head gasket. What should I do, and whom should I contact to fight Car Shield and Ford?

The contact owns a 2016 Ford Escape. The contact stated that while in reverse(R), the rearview camera image was blank. Additionally, the rearview camera failed to alert the driver when an object or vehicle was nearby. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 96,000.

The Ford SYNC infotainment system failed and produced no audio and no hands-free phone functionality. This created a safety risk because the driver could not use hands-free calling and could not hear navigation prompts, warning chimes, or system alerts, increasing distraction while driving. A Ford dealer diagnosed internal failures in the APIM and Audio Control Module (ACM). The APIM was replaced and programmed, but audio did not return until the ACM was also replaced. The issue was repaired. This report is submitted to document a safety-related failure of the Ford SYNC system for review of potential defects affecting other vehicles.