2016 Ford Escape

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted in reverse(R), the rearview camera image displayed was not clear on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

I bought the 2016 Ford Escape and 2 weeks after the purchase the check engine light came on. I took it to Auto Zone and they said it was a spark plug. I had a full tune up done 2 days after the purchase so I called the garage and they replaced the spark plug. The light came back on a few hours later so I then took it to the Ford dealership and paid over $500.00 to have it fixed, along with the camera glitching. The day I picked up my car the check engine light came back on so I immediately took it back. They re-evaluated it and said that it is a manufacturing defect and that there is nothing they can do unless I want to replace the engine and that there was no guarantee that the new engine would not have the same issue. Apparently there are holes all throughout the engine and the antifreeze is mixing with the oil. I only drove it a total of 6 months before it completely died. Because I bought it from a buy here pay here lot he wouldn’t take it back even though I only had it 2weeks. My extended warranty would not cover the engine because it’s a manufacturing defect and I was stuck with a car note plus full coverage insurance on a car I could not drive. Ford never reimbursed me for the camera glitch that I paid for that is still not fixed and when I called Ford to see if there was anything that they could do to help me they said unfortunately they are in a lawsuit in California over the same issues I was having so no help is available at the time. The craziest part is the clerk at the Ford dealership told me to hurry up and trade it in at a different dealership that’s not Ford owned because I have a “Ford Pass” all Ford dealership can see the history of the car. And let it be someone else’s problem.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the rearview camera was intermittently inoperable or displayed a distorted image while the vehicle was in reverse(R). The contact stated that the vehicle was taken to the dealer for the recall repair; however, while reversing after picking up the vehicle from the dealer, the failure recurred. The dealer was contacted and informed that the recall repair was not completed because the part to do the recall repair was not yet available; however, an unknown, unrelated recall repair was performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

There is already a recall on the Ford Fusion for this very same issue, they have identical engines, fuel systems etc, but code is P1450 and at times, randomly the sound of a struggling fuel pump happens, and the solution is to have the Fuel Canister Purge valve replaced, this is a known and recalled issue on the Ford Fusion but apparently not on the 2016 Ford Escape SE that the majority of those vehicles do have both issues and failures with. Ford knows about this since they already have recalled the Ford Fusion for the very same thing happening. I have a "Forever Warranty" through Ford, which they explained 100% of all moving parts having to do with the Drive Train was covered, however they know about this issue, and yet no recall is happening I told them what the code is they still insist on charging $189 to tell me what my OBDII computer already has a few times at this point. Prestige Ford in Mt Dora, FL is the dealership that I will never deal with again for anything other than to maintain the warranty I was railroaded into that they don't seem to even want to honor making me pay out $189 for a known issue with the engines that are the same engines as in the Ford Fusion. The largest issue is the car can stall at any point in time causing a severely dangerous situation for anyone inside the vehicle when it stalls in middle of a intersection or turn. And of course I have learned it can cause the fuel tank to crack as well, and become deformed also causing a dangerous situation for whoever is operating the vehicle and other people on the road driving. My son is [XXX] and just learning to drive, it's the only car we have and we really have no other choice but to try to drive as safely as we can until a recall is also put out on the 2016 Ford Escape SE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen intermittently while the vehicle was in reverse(R). The failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact stated that while in a drive-through and attempting to shift into drive to move forward, the transmission remained in neutral, causing the vehicle to jerk. The contact was able to roll into a nearby parking space, and the vehicle came to a stop. There were no warning lights illuminated. The vehicle was towed to the dealer, who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact was informed that if the transmission was repaired, it would have a lifespan of 3 years. The manufacturer was informed of the failure. The manufacturer opened a case for the issue. The failure mileage was approximately 117,000.

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the screen was blank. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the vehicle was in reverse(R), the back-over prevention camera displayed a blank screen or completely lost power. The image in the rear of the vehicle was displayed on the screen, then shortly afterwards, the screen went black. The dealer was contacted and confirmed that the part was not yet available for the recall repair. The manufacturer was made aware of the issue and confirmed the part was not yet available. The failure mileage was approximately 100,000.

The contact owns a 2016 Ford Escape. The contact stated while attempting to reverse(R), the rearview camera became inoperable. There was no warning light illuminated. The contact also stated that the rearview camera image appeared upside down. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 131,500.