2016 Ford Escape

The contact called on behalf of her father who owns a 2016 Ford Escape. The contact stated that upon her father starting the vehicle, the transmission failed to shift into drive, with the “Service Vehicle Soon” warning light illuminated. The vehicle was towed to a local independent mechanic where the vehicle was diagnosed, and the contact was informed that the transmission assembly was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

The vehicle experienced multiple critical system failures within one week of purchase: Transmission failure (slipping, delayed shifting, and stalling during acceleration) Braking system malfunction (brakes jump or pulse when pressed, inconsistent stopping) Fluid leakage inside the cabin near the gas and brake pedals (believed to be either brake fluid or transmission fluid) The vehicle is currently undrivable and can be made available for inspection upon request. The vehicle became a severe safety hazard while I was operating it with my infant child in the car. The brakes were unresponsive and unpredictable, creating near-miss situations when trying to stop. The transmission failure caused stalling at intersections and hesitation when accelerating, putting me at risk of being rear-ended. The fluid leak near the pedals presents a possible fire hazard or the risk of further brake failure. I feared for my life and my child’s safety. The problem has not been confirmed by a mechanic yet because the dealership, Platinum Auto Sales in Arlington, VA, refused to take the vehicle back or inspect it after I reported the issues. I was dismissed when I returned to report the failures. I am currently seeking an independent inspection, but I want this formally documented as an urgent safety matter. I am in the process of filing reports with the Federal Trade Commission, state consumer protection, and local police regarding fraud and sale of a dangerous vehicle. I can make the vehicle available for inspection by NHTSA or a certified safety inspector. There were no warning lights or error messages at the time of purchase. The problems appeared within 24–48 hours of driving the vehicle: Difficulty shifting and hesitation when accelerating began almost immediately Brake issues and pedal fluid leakage appeared by Day 3 By Day 5, the vehicle became unsafe to drive altogether

The contact's husband owns a 2016 Ford Escape. The contact stated while her husband was accelerating from a complete stop, the vehicle jolted and felt as if it was rear-ended. The contact stated that the vehicle failed to accelerate as intended and rolled forward. The driver was able to pull over to the side of the road. The driver turned off and restarted the vehicle, and resumed driving; however, the failure recurred after driving 100 ft. The vehicle was taken to an independent mechanic, where the failure was related to the transmission, and the driver was informed that it was a common failure. The mechanic informed the contact that the vehicle could not be serviced because the transmission was electric. The contact was referred to the dealer for assistance. The transmission warning light was illuminated. The vehicle was driven to the residence; however, the failure recurred increasingly while driving. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,000.

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission was slipping while shifting gear and the vehicle jerked abnormally. In addition, the contact noticed a grinding sound and a burning odor coming from the vehicle. No warning light was illuminated. The contact stated that the failure began shortly after the vehicle was purchased. The vehicle was taken back to the dealer where the vehicle was purchased. The contact was provided an option to trade the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that while reversing, the back over camera system displayed a black screen and became disabled. The vehicle was taken to an independent mechanic regarding the back over camera system failure and the vehicle was diagnosed with an electrical systems failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 54,500.

The contact owns a 2016 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle stalled. The vehicle was towed to the local mechanic who diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 67,839.

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal rumbling sound coming from the engine compartment, after which the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 80,000.

The contact owns a 2016 Ford Escape. The contact stated that while driving approximately 10 MPH, the vehicle jerked and stalled. The vehicle was towed to the local dealer who diagnosed that the transmission had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 92,000.

The contact owns a 2016 Ford Escape. The contact stated while the vehicle was stationary, the vehicle became hard to shift into gear. The check engine warning light was illuminated. The contact's daughter took the vehicle to a dealer to be diagnosed. The contact was informed that the canister purge valve, valve cover, oil pan gasket, engine, and turbo needed to be replaced. The contact had received an unknown recall notification for the transmission. The contact authorized the canister purge valve to be replaced. The manufacturer was made aware of the failure and referred to the NHTSA Hotline. The failure mileage was approximately 119,500.

The contact owns a 2016 Ford Escape. The contact stated after reversing at 5 MPH and shifting to drive(D), the vehicle failed to respond as intended and continued to reverse. The contact stated that the failure recurred on several occasions. No warning light was illuminated. The vehicle was taken to the dealer for diagnostic testing; however, the dealer attempted to convince the contact to trade-in the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.