2016 Ford Escape

WHILE TRAVELING AWAY FROM HOME, THE SPEED CHANGED FROM 40 MPH TO 55 MPH. WHEN PUSHING THE ACCELERATOR, THE VEHICLE WOULD NOT ACCELERATE. AFTER WAITING ON THE SIDE OF THE ROAD FOR THREE HOURS, MY 2016 FORD ESCAPE WITH 69,123 MILES, WAS TOWED BACK TO MY HOMETOWN TO A TRUSTED MECHANIC. AFTER LOOKING OVER THE VEHICLE, IT WAS DETERMINED THE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER WAS NOTIFIED WHO ADVISED TO HAVE THE VEHICLE TRANSFERRED TO THE DEALERSHIP TO BE DIAGNOSED. A COUPLE DAYS LATER, THE TECH CALLED AND STATED THE TRANSMISSION DID IN FACT NEED TO BE REPLACED FOR A COST OF $7505.00. THE GM OF THE DEALERSHIP STATED THEY CONTACTED FORD DIRECTLY AND THEY WERE NOT WILLING TO ASSIST, AS 'FORD HAS NO ISSUES WITH THIS VEHICLE AND TRANSMISSIONS.' THE GM FURTHER STATED I COULD ROLL OVER WHAT I OWED AND DRIVE OFF IN A BRAND NEW ESCAPE FOR $500.00 A MONTH. AFTER RESEARCH, IT'S CLEAR THE TRANSMISSIONS ARE DEFECTIVE, COSTING MANY PEOPLE THOUSANDS OF DOLLARS TO REPAIR. MY VEHICLE WAS TAKEN BACK TO OUR TRUSTED MECHANIC WHERE IT WILL BE REPAIRED FOR $3500.00.

FROM THE SECOND WEEK OF OWNERSHIP, MY VEHICLE HAD EXPERIENCED INTERMITTENT HESITATION UPON ACCELERATION. THE DEALER COULD NOT DUPLICATE. I WAS VERY PUNCTUAL ABOUT GETTING MY VEHICLE SERVICED AS I PURCHASED A SERVICE MAINTENANCE PLAN AND AN EXTENDED WARRANTY AND BELIEVED MY TRANSMISSION WAS BEING LOOKED AT DURING THE SERVICE CALLS. I PRESUMED IT WAS MY IMAGINATION HOWEVER AT 121,000 MY VEHICLE STOPPED IN THE MIDDLE OF THE ROAD FROM THE SPEED OF 45MPH. I WAS TRAVELING BETWEEN TRAFFIC LIGHTS AT THAT TIME. THE VEHICLE JUST STOPPED. I WAS ABLE TO RESTART THE VEHICLE BUT IT CLEARLY WAS HAVING DIFFICULTY AS IT WAS NOT MOVING WHEN ACCELERATING. THERE WAS NO 'CHECK ENGINE' LIGHTS OR ANY OTHER WARNING LIGHTS. I TURNED THE VEHICLE OFF AND TURNED IT BACK ON AND IT DID ENGAGE INTO GEAR AND MOVED FOR ANOTHER TWO MILES THEN I GOT THE RED WARNING MESSAGE "SERVICE TRANSMISSION NOW". BECAUSE I AM STILL MAKING PAYMENTS ON THE VEHICLE(A 2016 MODEL) I HAVE NOT BEEN ABLE TO AFFORD THE REPAIR HENCE MY VEHICLE HAS BEEN SITTING SINCE OCTOBER 2019 WHEN IT BROKE DOWN. I SAW A RECALL FOR THE FORD FESTIVA/FUSION THAT DESCRIBED THE SAME SITUATION BUT HAVE NOT SEEN ANY INFORMATION ON A RECALL FOR THIS MAKE/MODEL. I HAVE ALSO SEEN COMPLAINTS FROM OTHER OWNERS OF THIS MAKE/MODEL FOR THE SAME ISSUE AND FEEL THAT IT IS DANGEROUS. NORMALLY I DRIVE THE FREEWAY BUT THE MORNING IT BROKE DOWN I WAS ON A SURFACE STREET. I FOR SURE WOULD HAVE HAD A BAD ACCIDENT IF I WAS ON THE FREEWAY. I DO NOT HAVE ANY REPAIR DOCUMENTATION AS I CANNOT AFFORD TO REPAIR MY VEHICLE AND MAKE PAYMENTS ON IT TOO!

DROVE THE CAR 90 MILES TO THE HOSPITAL WITHOUT ANY PROBLEMS OR NO SIGNS THAT ANYTHING WAS GOING WRONG. AFTER THE HOSPITAL VISIT WAS OVER, AND WE STARTED TO LEAVE THE HOSPITAL, THE VEHICLE STOPPED MOVING FORWARD WHILE STILL ACCELERATING. THE ENGINE FAULT FAILURE WARNING APPEARED ALONG WITH THE ENGINE LIGHT. I STOPPED THE CAR. SHUT IF OFF AND BACK ON AGAIN. THE CAR PROCEEDED TO MOVE FORWARD BUT THEN QUICKLY LOST THE DRIVING POWER AGAIN. IT WOULD NOT MOVE FORWARD ON ACCELERATION. WHEN PLACING THE VEHICLE IN GEAR TO MOVE IT WOULD MAKE A CLUNKING NOISE LIKE IT WAS HAVING ISSUES PULLING INTO GEAR. WE ENDED UP STRANDED AT THE TRAFFIC LIGHT IN THE HEAVY INTERSECTION OUTSIDE OF THE HOSPITAL. NO.ACCIDENTS HAPPENED. I WAS ABLE TO AVOID IT AND HAD THE VEHICLE TOWED TO NEAREST FORD GARAGE.

JUST AS MY CAR REACHED 61,699 MILES, THE TRANSMISSION FAILS. ON MARCH 29, I WAS DRIVING ON RIDGE RD IN OAK RIDGE, NJ AND STEPPED ON THE ACCELERATOR GOING UP A VERY SLIGHT HILL TO MAINTAIN MY SPEED OF 40 MPH, BUT THE CAR JUST STARTED SLOWING DOWN TO A STOP AND WOULD NOT MOVE FORWARD. AS A MATTER OF FACT, IT STARTED ROLL BACKWARDS DOWN THE HILL AND I HAD TO IMMEDIATELY STEP ON THE BRAKE. THE DIRECTION I WAS GOING IN WAS ON A SINGLE LANE ROAD AND THERE WERE CARS COMING BEHIND ME.THE ENGINE WAS STILL RUNNING BUT THE CAR WOULD NOT ENGAGE OR MOVE. THE ENGINE WAS REVVING BUT NO MOVEMENT. IN FACT, THE CAR STARTED TO GO BACKWARDS INTO THE OTHER CARS BEHIND ME. I IMMEDIATELY STEPPED ON THE BRAKE TO AVOID HITTING ANYONE BUT WAS NOT ABLE TO MOVE THE CAR OUT OF THE ROAD. SOMEONE CAME OUT OF THEIR HOME TO HELP ME BACK MY CAR INTO HIS DRIVEWAY WHILE I CALLED A TOW TRUCK. MY CAR IS STILL IN THE SHOP AT FETTE FORD IN CLIFTON, NJ. THEY WOULDN'T EVEN HELP ME WITH FINANCIAL ASSISTANCE BEING THAT I WAS ONLY 1,699 MILES OVER THE WARRANTY. IS IT NORMAL FOR A TRANSMISSION TO GO BAD IMMEDIATELY AFTER THE WARRANTY? I AM AN ESSENTIAL WORKER. ALSO, MY CAR WAS IN THE SHOP ON 3/2/20 BEFORE THIS HAPPENED FOR WHAT THEY CALL THE WORKS WHERE THEY CHECK ' TIRE ROTATION AND PRESSURE CHECK ' BRAKE INSPECTION ' VEHICLE CHECKUP ' FLUID TOP-OFF ' BATTERY TEST ' FILTER CHECK ' BELTS AND HOSES CHECK AFTER A CERTAIN AMOUNT OF MILES. THEY DID NOT PROPERLY SEAL THE OIL PLUG BECAUSE OIL WAS LEAKING OUT OF MY CAR AFTER I LEFT THEM AND I HADN'T NOTICED UNTIL MY HUSBAND TOLD ME. I WOULD THINK THEY SHOULD HAVE BEEN ABLE TO CATCH ANYTHING WRONG WITH THE TRANSMISSION. IT WAS VERY BUSY THE DAY I WENT IN FOR THE WORKS AND IT TOOK HOURS TO GET THAT DONE.

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE MADE AN ABNORMAL SOUND AND DECELERATED INDEPENDENTLY. THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND TWO UNKNOWN CODES AND TOLD THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.

MY 2016 FORD ESCAPE TORQUE CONVERTER IN MY TRANSMISSION EXPLODED AT 85,000 MILES. AAMCO TOLD ME ITS A KNOWN PROBLEM WITH THIS TRANSMISSION. FORD SHOULD HAVE A RECALL ON THIS PART. WHEN THE TRANSMISSION FAILED, I WAS IN HEAVY TRAFFIC AND TRAVELLING AROUND 30 MPH. COST $5400.00 TO REPAIR BECAUSE THE METAL SHAVINGS WENT BACK INTO THE TRANSMISSION. VERY DANGEROUS!

SLOWED AT FLASHING YELLOW LIGHT ON HIGHWAY, WHEN ACCELERATING AFTER LIGHT, TRANSMISSION SLIPPED. WAS IN THE MIDDLE OF A LONG TRIP. SLIPPAGE OCCURRED INTERMITTENTLY, THEN FREQUENTLY AND "SERVICE TRANSMISSION NOW" MESSAGE APPEARED. SLIPPAGE OCCURRED WHENEVER CAR WAS SLOWED AND TRANSMISSION ATTEMPTED TO DOWNSHIFT AND THEN ACCELERATE AFTERWARD. VERY DANGEROUS AT INTERSECTIONS, ESPECIALLY WHEN TAKING LEFT HAND TURNS IN TRAFFIC. VEHICLE LESS THAN THREE YEARS OLD AND SLIGHTLY OVER 60K MILE WARRANTEE LIMIT. TRANSMISSION HAD TO BE REPLACED FOR $6500.

WHILE DRIVING, WITHOUT ANY WARNINGS....NO ENGINE LIGHTS, THE VEHICLE JERKED THEN WHEN TRYING TO ACCELERATE IT WOULDN'T MOVE, ONLY ENGINE WOULD REV UP. VEHICLE STALLED ONE TIME AND AFTER STARTING BACK UP IT WAS ABLE TO ACCELERATE BUT NO MORE THAN 20-40MPH. HAD TO KEEP PULLING OVER AND RESTARTING TO GET VEHICLE TO KEEP MOVING TO GET TO A SAFE PLACE. WARNING MESSAGE FINALLY CAME UP TO SERVICE TRANSMISSION NOW. HAD NO PREVIOUS TRANSMISSION ISSUES OR MESSAGES. THIS ALL HAPPENED DURING RUSH HOUR TRAFFIC ON THE HIGHWAY.