2016 Ford Escape

The contact owns a 2016 Ford Escape. The contact stated that while in a drive-through and attempting to shift into drive to move forward, the transmission remained in neutral, causing the vehicle to jerk. The contact was able to roll into a nearby parking space, and the vehicle came to a stop. There were no warning lights illuminated. The vehicle was towed to the dealer, who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact was informed that if the transmission was repaired, it would have a lifespan of 3 years. The manufacturer was informed of the failure. The manufacturer opened a case for the issue. The failure mileage was approximately 117,000.

Transmission failed. This is the third transmission in this car, which only has 130,000 miles and has been well-maintained. This transmission failure happened in a busy downtown area with evening traffic (lower visibility, lots of cars, lots of people, lots of angry and impatient drivers as car stopped working in busy area). I am lucky that I was not rear ended during the sudden failure.

My 2016 Ford Escape 1.6L AWD had a total transmission failure rendering my car unmovable in the road while driving, putting both mine and other drivers safety at risk. The issue has been diagnosed and confirmed by a local shop. The transmission oil has been changed and vehicle serviced without any issues for the whole of the vehicles lifespan. Slow gear shifts and acceleration started only days prior to the total loss of the ability to accelerate or shift into any any gear including reverse.

The contact owns a 2016 Ford Escape. The contact stated that while his wife was attempting to reverse into the garage, the vehicle failed to respond as intended while in reverse(R). The contact stated that upon test-driving the vehicle, the vehicle responded as needed. The contact stated that while driving at 50 MPH, the vehicle felt like the transmission had shifted to neutral, and the vehicle started losing power. The contact stated that the failure occurred several times while driving to an independent mechanic. The contact pulled over as needed. The contact was able to drive to Gateway Automotive Experts, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired due to the cost. The dealer and the manufacturer were notified of the failure, and the contact requested assistance in prorating the vehicle; however, the request was denied. The manufacturer referred the contact to the NHTSA Hotline for assistance. The contact stated that upon listing the vehicle for sale on Facebook Marketplace, the contact noticed that other Ford vehicles with the same transmission were listed with transmission failure. The contact stated that the mileage range of the Ford vehicles with defective transmissions was 75,000-125,000. The failure mileage was approximately 99,000.

Complete loss of power and the transmission just going out, there was no warning or indication that something was wrong with the transmission prior to it going out on the highway. Car has 120K miles on it. It was diagnosed as needing a new transmission, and cooler. The pump may have needed to be replaced as well. But the transmission was pushing fluid out into the engine. If the car was fixed, I would likely need a new engine as well. This was a platinum edition 2016 Ford Escape.

The contact owns a 2016 Ford Escape. The contact stated that upon starting the vehicle, the ABS warning light illuminated intermittently. The vehicle was taken to a dealer, where it was diagnosed and determined that the ABS was faulty and needed to be replaced. The vehicle was not repaired due to parts not being available. Additionally, while driving approximately 40 MPH, there was an abnormally loud sound coming from the engine compartment and the vehicle shuddered and lost motive power. The vehicle was steered to the side of the road, where a passerby assisted the contact in disconnecting and reconnecting the battery, and the vehicle was restarted but lost motive power while attempting to accelerate. The vehicle was steered to the side of the road and the vehicle was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed and determined that the transmission needed to be rebuilt, and that the ABS system was defective and needed to be replaced. The transmission was replaced but the ABS system was not replaced because the part was discontinued by the manufacturer. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle vibrated abnormally. The message "Motor Work Required" was displayed on the instrument panel. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that three weeks after the vehicle was purchased, the transmission failed to operate as intended. The contact replaced the transmission. The contact stated that the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.