2016 Ford Escape

The contact’s parents owns a 2016 Ford Escape. The contact stated that the vehicle was taken to the dealer because the check engine warning light was illuminated. The contact stated that shortly after starting the vehicle there was white smoke coming from the vehicle for approximately 5 seconds. The dealer diagnosed the vehicle and determined that there coolant was leaking intrusion into cylinder #2, and an issue with the engine block. The dealer recommended that the engine be replaced; however, the contact was informed that the replacement engine was on back order. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 58,000.

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the instrument panel indicated that the engine was overheating. While driving at 35 MPH, the temperature gauge indicated that the engine was overheating. The contact pulled over to the side of the road, where the vehicle experienced complete engine failure. The vehicle was towed to a certified mechanic, who diagnosed the vehicle and determined that coolant was leaking into the engine because of a fault in the engine block. The engine needed to be replaced. The mechanic informed the contact that it was a known failure with the vehicle and referred the contact to the dealer for assistance. The vehicle was not repaired. The engine block failure was related to NHTSA Campaign Number: 26V011000 (Equipment); however, the VIN was not included. The manufacturer was informed through an online complaint of the failure; however, the contact was not able to speak with a representative. The failure mileage was approximately 110,000.

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that there was coolant intrusion in cylinder #3, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 54,000.

The contact owns a 2016 Ford Escape. The contact stated that while driving 40 MPH, the temperature gauge indicated that the engine was overheating before the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failure persisted. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into cylinder #4 had resulted in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 65,000.

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.

The contact owns a 2016 Ford Escape. The contact stated that while his wife was driving 25 MPH, she noticed white smoke coming from the exhaust. The driver pulled over into a gas station and called her husband to inform him of the failure and drove the vehicle to the dealer. The vehicle was taken a dealer and was inspected, and the technician became aware of a leak; however, the technician was unable to determine the location of the leak. The vehicle was then taken to another dealer where it was diagnosed with coolant leaking into cylinder #1. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to Technical Service Bulletin: 22-2229 (Eco boost 2.0L Engine Failures); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure and opened a case. The failure mileage was 132,000.

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. The vehicle was driven to the shoulder of the road and the contact turned off the vehicle. The vehicle was restarted and driven to the residence. The contact was aware of white smoke coming from the exhaust pipe with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the vehicle was scheduled to be taken to the dealer for an upcoming diagnostic test. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 105,000.

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 35 MPH, the engine warning light illuminated. The vehicle was taken to the local dealer and was diagnosed with coolant intrusion into the engine. The dealer recommended that the engine be replaced. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into several cylinders, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 88,000.