2016 Ford Escape

When I put the car in reverse the back up camera glitches. It freezes, flips upside down, turns black, sometimes all of those things. The beeping sound does not warn when objects are near when this is happening. It happens about 95% of the time. The camera is only functional about 5% of the time. Due to this issue I have been in several near accidents

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera image was upside down and the image was flickering. There were no warning lights illuminated or messages displayed. Neither a dealer nor an independent mechanic was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25161000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and informed the contact that the VIN was not included. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 75,000.

The contact owns a 2016 Ford Escape. The contact stated while attempting to reverse, the rearview camera failed to display an image. The message “Camera Unavailable” was displayed. The contact stated that neither a dealer nor an independent mechanic was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V161000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure and the contact requested a letter for the vehicle to be repaired; however, the manufacturer refused to assist. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 110,000.

The contact owns a 2016 Ford Escape. The contact stated while reversing, the rearview camera image was intermittently black; however, the pedestrian alert system sounded as designed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Action Number: RQ21002 (Back Over Prevention). The failure mileage was approximately 148,000.

The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera was turning on and off continuously while driving. The contact stated that the failure was causing a distraction while driving. The contact stated that the back over prevention camera was inoperable while reversing. Additionally, the infotainment system was inoperable. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered under recall, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 119,000.

The contact owns a 2016 Ford Escape. The contact stated that occasionally while shifted into reverse, the back over prevention camera displayed an image that was not clear. The contact stated that the message "Rearview Camera Not Available" was displayed. The vehicle was taken to a local dealer where it was diagnosed and determined the back over prevention software needed to be updated. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

The contact owns a 2016 Ford Escape. The contact stated while reversing at an undisclosed speed, the rearview camera screen was intermittently upside down or darkened and failed to return to normal operation. No warning lights were illuminated. The vehicle was taken back to the residence. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission was slipping while shifting gear and the vehicle jerked abnormally. In addition, the contact noticed a grinding sound and a burning odor coming from the vehicle. No warning light was illuminated. The contact stated that the failure began shortly after the vehicle was purchased. The vehicle was taken back to the dealer where the vehicle was purchased. The contact was provided an option to trade the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that while reversing, the back over camera system displayed a black screen and became disabled. The vehicle was taken to an independent mechanic regarding the back over camera system failure and the vehicle was diagnosed with an electrical systems failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 54,500.