2024 Ford Edge

The car was loaded with mold throughout. We had to trade it in because it could not be repaired. Now I see the car is on a used car lot at same dealer in Elyria Ohio. This is wrong as the mold made me deathly sick. We had to get rid of lit and took a large loss as to not have the vehicle anymore. This is serious. The mold was all over the car and in the vent system. There was still standing water in the spare compartment and floors and glove box. I put a petri dish in the back seat for an hour which I uploaded.

The contact owns a 2024 Ford Edge. The contact stated that after his wife entered the vehicle and closed the front driver's side door, the sunroof exploded without any impact. The sunroof glass shards fell inside the vehicle and onto his wife, causing a bump on her head; however, medical attention was not received. The contact stated that the weather was freezing outside when the failure occurred. The vehicle was taken to the dealer, where pictures of the sunroof were taken and sent to the manufacturer. The contact was informed that the sunroof glass needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer denied the sunroof replacement under warranty. The failure mileage was approximately 2,000.

1. This issue is with the image produced by the backup camera as its image is dim and not very clear, especially at night. At daytime the image is also dim. I had 3 previous models of the same Ford Edge Titanium 2013, 2016 & 2019 all had a similar backup camera albeit with the image on a smaller screen and never had an issue with the brightness/ clarity of the image. The issue I'm reporting is on a brand new 2024 Ford Edge Titanium with a much larger and screen, the car has 850 miles on it as of today, the issue was apparent from day one after I took delivery but took it in to investigate the issue on 9/13/2023 - 2. It is becomes very obvious that something is wrong every time I back up from my driveway at night, the same poorly lit image appears. This a serious issue. - 3. I took it into the dealership where I bought it from. They could see my complaint and even compared it to a 2023 model, the images were the same, dim. The service department reported to me today that they discussed my issue with Ford who had no fix for it nor did they hear of such a complain before and suggested that the brightness on the screen be adjusted which the dealer technician did but did not produce any change to the image. - 4. No warning lights or signs of malfunction appeared on the screen before or after.