NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
2,444 reportsMileage unknown · Jan 22, 2020
Electrical System
I REPORTED ABOUT 3 -4 YEARS AGO ABOUT DOOR AJAR PROBLEM. MY CAR WAS IN WARRANTY THEN. RECEIVED LETTER TO-DAY JAN 2020 ABOUT FIXING PROBLEM NOW MY CAR ACCORDING TO THEM IS OUT OF WARRANTY AND NOW THEY WILL NOT COVER THIS DEFECT. THERE SHOULD BE NO TIME FRAME ON THIS ISSUE. IT IS A FACTORY DEFECT THEY JUST WANT CONSUMER TO PAY ONC…
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I REPORTED ABOUT 3 -4 YEARS AGO ABOUT DOOR AJAR PROBLEM. MY CAR WAS IN WARRANTY THEN. RECEIVED LETTER TO-DAY JAN 2020 ABOUT FIXING PROBLEM NOW MY CAR ACCORDING TO THEM IS OUT OF WARRANTY AND NOW THEY WILL NOT COVER THIS DEFECT. THERE SHOULD BE NO TIME FRAME ON THIS ISSUE. IT IS A FACTORY DEFECT THEY JUST WANT CONSUMER TO PAY ONCE AGAIN FOR THERE DEFECT NOT A HAPPY CAMPER.I WILL NOT RECOMMEND A FORD TO ANY ONE AS THEY DO NOT STAND BY THERE PRODUCTS
NHTSA ODI #11301120
39,100 miles · Jan 21, 2020
Power TrainUnknown Or Other
RECENTLY HAD MY VEHICLE SERVICED FOR AN ONGOING DOOR LOCK ISSUE WHERE FORD EXTENDED WARRANTY COVERAGE. DURING THE MOST RECENT SERVICE ON 7 JAN 2020, THE SERVICE ADVISOR ALSO INDICATED AND DOCUMENTED THAT THE PTU (POWER TRANSFER UNIT) IS LEAKING FROM A VENT AND THAT INDICATES IT NEEDS TO BE REPLACED AT APPROX $1,800.00. THE VEHI…
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RECENTLY HAD MY VEHICLE SERVICED FOR AN ONGOING DOOR LOCK ISSUE WHERE FORD EXTENDED WARRANTY COVERAGE. DURING THE MOST RECENT SERVICE ON 7 JAN 2020, THE SERVICE ADVISOR ALSO INDICATED AND DOCUMENTED THAT THE PTU (POWER TRANSFER UNIT) IS LEAKING FROM A VENT AND THAT INDICATES IT NEEDS TO BE REPLACED AT APPROX $1,800.00. THE VEHICLE AS NOTED IN THEIR RECORDS AND MY ODOMETER, HAD ONLY 39,100 MILES AT THIS TIME. PER RESEARCH ON THE WEB IT APPEARS THIS IS A WELL KNOWN ISSUE WITH THE FORD EDGE THAT FORD IS AWARE OF AND DISCONTINUED USING THAT PARTICULAR PTU. WHEN QUESTIONED, THE FORD ADVISOR AT HOLMAN FORD INDICATED HE WAS NOT AWARE OF ANY SUCH ISSUES NOR THAT A DIFFERENT DRIVE PART WAS NOW BEING USED BY FORD. FORD IS NOT OFFERING ANY FORM OF COMPENSATION OR CREDIT OR ANY RECOMPENSE AT THIS TIME.
NHTSA ODI #11300813
60,000 miles · Jan 21, 2020
Power Train
PARK LIGHT INDICATION NIT WORKING WHEN PUTTING CAR IN PARK. WHEN SHAFTING INTO PARK, THE INDICATOR ON DASH DIES NIT SHOW P. IT DOESN'T SHOW ANY TRANSMISSION SETTING. IF I TURN CAR OFF, AN ERROR APPEARS SAYING TO SHIFT CAR INTO PARK. DRYING FIRST FEW MONTHS, I COULD TOGGLE THE SHIFT PUTT ON OR WIGGLE THE SHUFFLE CONTROL AND THE …
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PARK LIGHT INDICATION NIT WORKING WHEN PUTTING CAR IN PARK. WHEN SHAFTING INTO PARK, THE INDICATOR ON DASH DIES NIT SHOW P. IT DOESN'T SHOW ANY TRANSMISSION SETTING. IF I TURN CAR OFF, AN ERROR APPEARS SAYING TO SHIFT CAR INTO PARK. DRYING FIRST FEW MONTHS, I COULD TOGGLE THE SHIFT PUTT ON OR WIGGLE THE SHUFFLE CONTROL AND THE LIGHT INDICATING PARK WOULD APPEAR THUS ALLOWING ME TO TURN CAR OFF WITHOUT ALARM. IT IS BECOMING INCREASINGLY DIFFICULT TO GET THE LIGHT TO APPEAR AFTER PLACING THE LEVER IN PARK. AT TIMES, I MUST RESTART THE CAR IF I HAVE TURNED IGNITION OFF , RESHIFT AND HOPE IT RECIGNUZES THE PARK SETTING. SINCE THE LIGHT IS INCREASINGLY NOT LIGHTING WHEN IN PARK, IT'S A GUESSING GAME WHEN THRNING CAR OFF. IF IT ISN'T RECOGNUZED (ALTHOUGH SHIFT IS IN PARK) I CANNOT FULLY TURN OFF CAR. ONCE RECOGNIZED IN PARK (WITH OR WITHOUT LIGHT), THE CAR TURNS OFF AS IT SHOULD AND SEAT MOVES BACK AND NO WARNINGS OCCUR. I HAVE RESEARCHED A BIT, IT IS A KNOWN PROBLEM BUT FORD WANTS HUNDREDS IF DOLLARS TO REPAIR. I AM NOT SURE IF CAR US IN PARK OR NIT ANY LONGER
NHTSA ODI #11300777
60,000 miles · Jan 21, 2020
Back Over Prevention
REAR CAMERA INTERMITTENTLY FAILS. THE CAMERA OPERATES FINE AT TIMES, BUT IN MANY CASES, AN ERROR APPEARS ON THE SCREEN INDICATING THE CAMERA IS INOPERATIVE. I HAVE ATTEMPTED TO STOP THE CAR , PUT IT IN PARK, THEN REVERSE TO SEE IF IT WOUKD RESET. IT DOES NIT RESET. THERE ARE TIMES WHEN THE CAMERA INITIALLY OPERATES BUT FAILS AS …
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REAR CAMERA INTERMITTENTLY FAILS. THE CAMERA OPERATES FINE AT TIMES, BUT IN MANY CASES, AN ERROR APPEARS ON THE SCREEN INDICATING THE CAMERA IS INOPERATIVE. I HAVE ATTEMPTED TO STOP THE CAR , PUT IT IN PARK, THEN REVERSE TO SEE IF IT WOUKD RESET. IT DOES NIT RESET. THERE ARE TIMES WHEN THE CAMERA INITIALLY OPERATES BUT FAILS AS I BACK UP. I HAVE BEEN TO FORD DEALER AND THEY SAY THAT THE CAMERA MUST BE REPLACED. DON'T QUITE GET THAT - WHY WILL THE CAMERA WORK FINE DURING KNEE ATTEMPT TO BACKUP AND THEN FAIL DURING NEXT ATTEMPT TO BACKUP! THE PROBLEM BEGAN LAST SUMMER (SUMMER OF 2019)
NHTSA ODI #11300768
60,000 miles · Jan 19, 2020
Seats
SEAT REAL EASE FOR REAR SEATS DOESN'T WORK. READING FORUMS MULTIPLE PEOPLE HAVE ISSUE AND THE FIX REQUIRES REMOVING SEATS AND REPLACING THE CABLE ON THE RELEASE MECHANISM. DUE TO SAFETY CONCERNS I DIDN'T WANT TO REMOVE AND REPLACE SEAT BY MYSELF.
NHTSA ODI #11300337
57,500 miles · Jan 17, 2020
Service Brakes
IN SEPTEMBER 2014, FORD HAS ISSUED A "CUSTOMER SATISFACTION" NOTICE REGARDING THE EXTENDED WARRANTY ON BRAKE FUNCTION COMPONENT. NOTICE ID :13N02. THE ISSUE WAS POSSIBILITY OF BREAK BOOSTER PREMATURE FAILURE LEADING TO UNPREDICTABLE BRAKING PERFORMANCE. THERE ARE 2 SIGNIFICANT ISSUES WITH THIS NOTICE: 1. THE PART THAT FAIL…
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IN SEPTEMBER 2014, FORD HAS ISSUED A "CUSTOMER SATISFACTION" NOTICE REGARDING THE EXTENDED WARRANTY ON BRAKE FUNCTION COMPONENT. NOTICE ID :13N02. THE ISSUE WAS POSSIBILITY OF BREAK BOOSTER PREMATURE FAILURE LEADING TO UNPREDICTABLE BRAKING PERFORMANCE. THERE ARE 2 SIGNIFICANT ISSUES WITH THIS NOTICE: 1. THE PART THAT FAILS IS A MAJOR SAFETY ISSUE AND SHOULD HAVE BEEN TREATED WITH IMMEDIATE RECALL INSTEAD OF AN EXTENDED WARRANTY OFFERING - AS THE FAILURE OF THIS PART LEADS TO UNPREDICTABLE BRAKING PERFORMANCE AT AN UNPREDICTABLE TIME FRAME. 2. IT ONLY COVERS VEHICLES PRODUCED BETWEEN CERTAIN DATES, WHILE THE REAL EXTENT OF FAULTY BRAKE SYSTEM COMPONENT GOES WAY BEYOND THE SCOPE COVERED IN THIS NOTICE. I OWN A 2013 FORD EDGE TRUCK WITH PRODUCTION DATE OF 06/13. THE MILEAGE ON THIS VEHICLE IS UNDER 58000. ABOUT A WEEK AGO THE BRAKING FUNCTION OF THIS CAR HAS FAILED SIGNIFICANTLY LEADING TO A NEAR CRASH SITUATION. THIS HAPPENED WHEN I WAS DRIVING CLOSER TO A TRAFFIC STOP AT ABOUT 20 MPH AND STARTED GRADUALLY APPLYING BRAKES AND TO MY SURPRISE THE CAR KEPT ON MOVING WITHOUT ANY NOTICEABLE BRAKING APPLIED. REALIZING THAT, I PRESSED THE PEDAL MUCH HARDER TO A DEGREE THAT WOULD BE CLOSE TO ACTIVATING ABS AND ONLY THEN THE CAR CAME TO A HARD STOP. AFTER EXPERIENCING THIS I STARTED RESEARCHING ONLINE AND HAVE LEARNED ABOUT FORD'S NOTICE OF EXTENDED WARRANTY ON BRAKE BOOSTER PART FAILURE - 13N02. I HAD EXACTLY THE SAME SYMPTOMS AS DESCRIBED IN THIS BULLETIN. UPON VISITING DEALERSHIP, THEY REFUSED TO SERVICE MY CAR UNDER THIS EXTENDED WARRANTY AS MY CAR WAS JUST OUTSIDE THE PRODUCTION DATES COVERED BY 13N02. UPON FURTHER RESEARCH, I HAVE LEARNED THAT THIS ISSUE IMPACTED A MUCH LARGER NUMBER OF FORD EDGE 2013 OWNERS, WHOSE SAFETY CONCERNS ARE PLAINLY IGNORED BY FORD MOTOR COMPANY SAME AS IS MY CASE. BOTH DEALERSHIP AND THE FORD HOTLINE REFUSED TO ANYTHING ABOUT IT.
NHTSA ODI #11300219
85,000 miles · Jan 17, 2020
Engine
WHILE THE VEHICLE IS IN MOTION AT HIGHWAY SPEEDS, THE TRANSMISSION FAILS TO SHIFT INTO 5TH OR 6TH GEAR CAUSING EXCESSIVE RPMS, NOISE, AND SHAKING TO THE FRAME AT SPEEDS ABOVE 50 MPH. THIS COULD BE POTENTIALLY HAZARDOUS AND CAUSE SEVERE TRANSMISSION DAMAGE OVER A SHORT PERIOD OF TIME IF NOT REPAIRED.
NHTSA ODI #11300017
Mileage unknown · Jan 7, 2020
Unknown Or Other
DOOR IS AJAR NEEDS TO BE FIXED AGAIN. THE DOOR LATCH ASSEMBLY IS AN ISSUE. I HAVE HAD IT REPLACED AT 24K MILES AND NOW OUT OF WARRANTY IT NEEDS TO BE REPLACED AGAIN. THERE NEED TO BE A RECALL ON THESE DOOR SWITCHES. ONE HAS TO OPEN AND CLOSE THE DOOR SEVERAL TIMES FOR THE WARNING TO GO AWAY.
NHTSA ODI #11297741
58,000 miles · Jan 6, 2020
Unknown Or Other
WAS DRIVING AT ABOUT 55 MILES PER HOUR WHEN WHAT SOUNDED LIKE A SHOT GUN WENT OFF MY PANORAMIC SUN ROOF EXPLODED. ALL AROUND THE OUTSIDE PERMEATOR MIDDLE HAD A HOLE
NHTSA ODI #11297317
191,341 miles · Jan 3, 2020
EngineService BrakesUnknown Or Other
WHILE DRIVING AT APPROXIMATELY 55-60 MILES PER HOUR THE TRACTION CONTROL AND TRACTION CONTROL OFF LIGHT LIT UP AND A RED BRAKE MALFUNCTION LIGHT CAME ON AND THE ENGINE STOPPED WHILE THE CAR WAS IN MOTION. WE COASTED TO THE SIDE OF THE ROAD AND IT TOOK TWO ATTEMPTS TO START IT AGAIN. THE TRACTION CONTROL LIGHT AND TRACTION CON…
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WHILE DRIVING AT APPROXIMATELY 55-60 MILES PER HOUR THE TRACTION CONTROL AND TRACTION CONTROL OFF LIGHT LIT UP AND A RED BRAKE MALFUNCTION LIGHT CAME ON AND THE ENGINE STOPPED WHILE THE CAR WAS IN MOTION. WE COASTED TO THE SIDE OF THE ROAD AND IT TOOK TWO ATTEMPTS TO START IT AGAIN. THE TRACTION CONTROL LIGHT AND TRACTION CONTROL OFF LIGHT IS STILL ON. IT HAPPEN THREE TIMES SO FAR AND TWO OF THOSE TIMES WAS WHILE WE WERE ON THE INTERSTATE IN TRAFFIC TRAVELLING AT 60-70 MPH. THIS WAS NOT SAFE AT ALL. WHEN IT SHUTS OFF THERE IS A BIG THUD SOUND AND THE TRACTION CONTROL, TRACTION CONTROL OFF AND A RED BRAKE MALFUNCTION LIGHT COMES ON. AFTER THE SECOND TIME THERE IS NOW A RATTLE. I HAVE THE CAR AT HOME NOW BUT IT HAS A HESITATION IN IT WHEN IT IS FIRST STARTED THIS ALL HAS HAPPENED IN THE LAST 4 DAYS.
NHTSA ODI #11296901
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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