Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1470–25K
63025–50K
50950–75K
24575–100K
206100–150K
56150K+
1,793 reports with mileage · 651 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 854 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 529 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 300 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
33 crash reports7 fire reports24 injury reports
What owners actually said
2,444 reports
67,500 miles · Feb 8, 2020
Service Brakes
WHILE DRIVING AT ANY SPEED WHENEVER I PRESS MY BRAKES THE BRAKE PEDAL WENT ALL THE WAY DOWN TO THE GROUND AND IT BARELY STOPPED THE VEHICLE, I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY TOLD ME IT WAS THE HCU AND MODULE THAT NEEDED TO BE REPLACED AT A COST OF $1600 AND THE VEHICLE WAS IN THE SHOP FOR 9 DAYS, I CAN'T BELIEVE TH…
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WHILE DRIVING AT ANY SPEED WHENEVER I PRESS MY BRAKES THE BRAKE PEDAL WENT ALL THE WAY DOWN TO THE GROUND AND IT BARELY STOPPED THE VEHICLE, I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY TOLD ME IT WAS THE HCU AND MODULE THAT NEEDED TO BE REPLACED AT A COST OF $1600 AND THE VEHICLE WAS IN THE SHOP FOR 9 DAYS, I CAN'T BELIEVE THIS VERY EXPENSIVE PART WENT BAD AFTER ONLY 6 YEARS AND 67,000 MILES.
NHTSA ODI #11307890
Mileage unknown · Feb 7, 2020
Unknown Or Other
PASSENGER SIDE DOOR LATCH ILLUMINATES DOME LIGHTS AND GIVES ME 'DOOR AJAR' MESSAGE WHEN DOOR IS IN FACT CLOSED. THIS PROHIBITS THE DOORS FROM LOCKING WHILE DRIVING. THERE IS CURRENTLY A RECALL FOR THE DRIVER SIDE, HOWEVER MINE IS PASSENGER AND FORD WILL NOT REPLACE IT. THIS OCCURS DAILY.
NHTSA ODI #11307820
Mileage unknown · Feb 7, 2020
Electrical System
VEHICLE EXHIBITS ILLUMINATED DOME LIGHTS AND DOOR AJAR MESSAGES WHEN DOORS ARE CLOSED AND FULLY LATCHED. RIGHT REAR DOOR. VEHICLE WAS STATIONARY AND DOME LIGHT REMAINED ON FOR A SHORT TIME, BUT "DOOR AJAR" MESSAGE STAYED ON WHILE CAR WAS IN MOTION.
NHTSA ODI #11307647
56,000 miles · Feb 3, 2020
Structure
I HAVE A PROBLEM WITH 2013 FORD EDGE RECEIVE A MESSAGE ADVISING THE LEFT REAR PASSENGER DOOR IS AJAR EVEN WHEN THE DOOR IS SECURELY SHUT. CHECKED ON INTERNET FOUND NUMEROUS COMPLAINTS CITING THIS SAME PROBLEM WITH THE FORD EDGE INVOLVING ALL DIFFERENT DOORS. RECEIVED A LETTER FROM FORD MOTOR COMPANY ENTITLED CUSTOMER SATISFACTI…
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I HAVE A PROBLEM WITH 2013 FORD EDGE RECEIVE A MESSAGE ADVISING THE LEFT REAR PASSENGER DOOR IS AJAR EVEN WHEN THE DOOR IS SECURELY SHUT. CHECKED ON INTERNET FOUND NUMEROUS COMPLAINTS CITING THIS SAME PROBLEM WITH THE FORD EDGE INVOLVING ALL DIFFERENT DOORS. RECEIVED A LETTER FROM FORD MOTOR COMPANY ENTITLED CUSTOMER SATISFACTION PROGRAM 19N09 WHEREIN THEY ADVISE OF A PROBLEM WITH THE DOOR LATCH ON THE 2013 FORD EDGE SPECIFYING THE SAME PROBLEM I AM HAVING AND ADVISING THEY WILL REPLACE THE DOOR LATCH ON THE DRIVERS SIDE DOOR. IT IS MY POSITION THEY USED THE SAME TYPE SETUP ON ALL DOORS ON THE 2013 FORD EDGE, THEY ARE AWARE OF THE DEFECT AND WANT TO LIMIT THEIR EXPOSURE BY LIMITING THE PROGRAM TO THE DRIVERS DOOR. THERE IS A SAFETY ISSUE OR CONCERN PROMPTING THIS PROGRAM OR FORD WOULD NOT HAVE INITIATED THE PROGRAM AND IT WOULD APPLY TO ALL DOORS ON THE VEHICLE AS EVIDENCED BY MY PROBLEM WITH THE REAR DOOR. I DID CONTACT THE FORD CUSTOMER RELATIONSHIP CENTER AND WAS ADVISED THE PROGRAM WAS LIMITED TO THE CONDITIONS LISTED IN THE LETTER. THIS DOOR AJAR WARNING HAS COME UP WHEN THE VEHICLE IS IN MOTION AND WHEN STATIONARY.
NHTSA ODI #11306812
91,000 miles · Jan 31, 2020
Electrical System
I HAVE BEEN HAVING PROBLEMS FOR OVER A YEAR WITH A DEFECTIVE DOOR SWITCH ON THE DRIVER'S SIDE REAR DOOR CAUSING THE "DOOR AJAR" WARNING LIGHT TO DISPLAY AND THE INTERIOR LIGHTS TO STAY ON WHEN THE DOOR IS SHUT TIGHT. THE WARNING LIGHT WILL STAY ON THE ENTIRE TIME THE CAR IS RUNNING, WHETHER STATIONARY OR MOVING. RECENTLY I RE…
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I HAVE BEEN HAVING PROBLEMS FOR OVER A YEAR WITH A DEFECTIVE DOOR SWITCH ON THE DRIVER'S SIDE REAR DOOR CAUSING THE "DOOR AJAR" WARNING LIGHT TO DISPLAY AND THE INTERIOR LIGHTS TO STAY ON WHEN THE DOOR IS SHUT TIGHT. THE WARNING LIGHT WILL STAY ON THE ENTIRE TIME THE CAR IS RUNNING, WHETHER STATIONARY OR MOVING. RECENTLY I RECEIVED THE ATTACHED CUSTOMER SATISFACTION PROGRAM LETTER 19N09. AS YOU CAN SEE IT CLEARLY STATES THAT FORD'S OFFER TO REPLACE THE DEFECTIVE SWITCH FREE OF CHARGE IS FOR THE DRIVERS SIDE FRONT DOOR ONLY. I CHATTED WITH A FORD CUSTOMER SERVICE REPRESENTATIVE ON JANUARY 29, 2020 AND WAS TOLD THAT AT THIS TIME THEIR OFFER DOES NOT EXTENDED TO OTHER DOORS. I WAS ALSO TOLD TO CONTACT THE NHTSA AND FILE A COMPLAINT. IN RECENT MONTHS I HAVE CHECKED ON SEVERAL FORD OWNER WEBSITES AND HAVE FOUND THAT DEFECTIVE DOOR SWITCH PROBLEM IS HAPPENING ON ANY DOORS OF THE AFFECTED FORD OWNERS' VEHICLES. TO ME THIS MAKES FORD'S OFFER POINTLESS TO THE MAJORITY OF THE VEHICLES WITH DEFECTIVE DOOR SWITCHES! ON BEHALF OF MYSELF AND ALL OTHER FORD OWNERS WITH THIS PROBLEM I WOULD LIKE TO SEE FORD EXTEND THIS FREE REPAIR TO ANY VEHICLE DOORS WITH THE DEFECTIVE SWITCHES! PLEASE HELP US!!
NHTSA ODI #11306417
135,000 miles · Jan 31, 2020
EngineService Brakes
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNSPECIFIED SPEED, THE BRAKES MALFUNCTIONED AND FAILED TO IMMEDIATELY STOP THE VEHICLE CAUSING THE STOPPING DISTANCE TO BE EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKE PAD AND ROTORS HOWEVER, THE FAILURE RECURR…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNSPECIFIED SPEED, THE BRAKES MALFUNCTIONED AND FAILED TO IMMEDIATELY STOP THE VEHICLE CAUSING THE STOPPING DISTANCE TO BE EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKE PAD AND ROTORS HOWEVER, THE FAILURE RECURRED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 135,000.
NHTSA ODI #11306321
135,000 miles · Jan 30, 2020
Service Brakes
MY BRAKES BECOME SPONGY & GO TO THE FLOOR. IT OCCURRED SPORADICALLY BUT NOW IS CONSTANT EITHER WHEN THE VEHICLE IS IN MOTION OR AT A STOP. IF SOMEONE PULLED OUT IN FRONT OF ME I COULD NOT STOP IN A SAFE DISTANCE. BRAKES HAVE BEEN SERVICED. THERE ARE MULTIPLE COMPLAINTS ON LINE ABOUT THIS POTENTIALLY FATAL FLAW. MATLOCK TIRES IN…
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MY BRAKES BECOME SPONGY & GO TO THE FLOOR. IT OCCURRED SPORADICALLY BUT NOW IS CONSTANT EITHER WHEN THE VEHICLE IS IN MOTION OR AT A STOP. IF SOMEONE PULLED OUT IN FRONT OF ME I COULD NOT STOP IN A SAFE DISTANCE. BRAKES HAVE BEEN SERVICED. THERE ARE MULTIPLE COMPLAINTS ON LINE ABOUT THIS POTENTIALLY FATAL FLAW. MATLOCK TIRES IN ATHENS, TN REPLACED THE MASTER CYLINDER AND REPLACED ALL THE BRAKE PADS. THEY CALLED TO THE FORD DEALERSHIP CONCERNING RECALLS OR HOW TO REPAIR THE PROBLEM TO NO AVAIL.
NHTSA ODI #11306138
Mileage unknown · Jan 29, 2020
Unknown Or Other
VEHICLE'S FRONT DRIVER SIDE DOOR LATCH WARRANTY COVERAGE, SPOKE TO SEVERAL FORD SUPERVISORS THEY TOLD ME THEY SENT OUT A LETTER TO COVER THAT ISSUE AND I SHOULD HAVE RECEIVED IT IN DECEMBER 2019 WHICH I DID NOT RECEIVE TILL JANUARY 27TH 2020 THE LETTER CLEARLY SHOWS THE JANUARY 2020 DATE. HENCE MY MILES ARE OVER THE MILEAGE THAT…
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VEHICLE'S FRONT DRIVER SIDE DOOR LATCH WARRANTY COVERAGE, SPOKE TO SEVERAL FORD SUPERVISORS THEY TOLD ME THEY SENT OUT A LETTER TO COVER THAT ISSUE AND I SHOULD HAVE RECEIVED IT IN DECEMBER 2019 WHICH I DID NOT RECEIVE TILL JANUARY 27TH 2020 THE LETTER CLEARLY SHOWS THE JANUARY 2020 DATE. HENCE MY MILES ARE OVER THE MILEAGE THAT THE LETTER STATES. NO FORD SUPERVISORS WILL OVER RIDE THE 245 MILES I HAVE OVER, SO I HAVE TO DEAL WITH IT MYSELF. I STARTED FIGHTING THIS ISSUE 4 YEARS AGO. IT'S IRONIC THAT I GET THE LETTER AND NOW THEY WON'T COVER IT. SO ONCE AGAIN IT'S A SAFETY ISSUE BECAUSE THE DOORS WON'T LOCK, LEAVING MY GRANDCHILD VULNERABLE TO ANYONE WHO CAN OPEN THE DOOR WHILE STOPPED OR PARKED OR HE MAY OPEN THE DOOR WHILE THE VEHICLE IS MOVING AND GET INJURED.
NHTSA ODI #11302823
Mileage unknown · Jan 27, 2020
Seat Belts
MY SENSOR LIGHT FOR DIRIVER SIDE SEAT BELT SHOWS DOOR IS AJAR WHEN DOOR IS SHUT. I HAVE TO OPEN AND SHUT DOOR A COUPLE TIME FOR THE SENSOR TO GO OFF
NHTSA ODI #11302159
72,267 miles · Jan 25, 2020
Engine
THE SPEED OF MY CAR WAS LIMITED TO NO MORE THAN 15 MPH. LUCKILY THIS HAPPENDED IN A PARKING LOT AND NOT ON THE FREEWAY. THE CAR WAS TOWED TO A FORD DEALER AND THE PROBLEM WAS DIAGNOSED AS A FAULTY ELECTRONIC THROTTLE BODY (ETB). THIS COMPONENT WAS RECALLED IN CUSTOMER SATISFACTION PROGRAM 16B23. HOWEVER, IT WAS ONLY ISSUED FOR 2…
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THE SPEED OF MY CAR WAS LIMITED TO NO MORE THAN 15 MPH. LUCKILY THIS HAPPENDED IN A PARKING LOT AND NOT ON THE FREEWAY. THE CAR WAS TOWED TO A FORD DEALER AND THE PROBLEM WAS DIAGNOSED AS A FAULTY ELECTRONIC THROTTLE BODY (ETB). THIS COMPONENT WAS RECALLED IN CUSTOMER SATISFACTION PROGRAM 16B23. HOWEVER, IT WAS ONLY ISSUED FOR 2011-2012 MODEL YEAR EDGE AND MKX VEHICLES EQUIPPED WITH 3.5L OR 3.7L ENGINES. GIVEN THE SEVERITY OF THIS ISSUE, IT SEEMS THAT THE RECALL SHOULD BE LOOKED AT FOR THE 2013 FORD EDGE AS WELL.
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2013 Ford Edge Problems, Complaints & Recalls | Skip That Year
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