NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,134 reportsMileage unknown · Jan 20, 2021
Service Brakes
I HAD MY BRAKE BOOSTER REPLACED ABOUT A YEAR AGO. ABOUT 4 MONTHS AGO MY BRAKE PEDAL WAS GOING TO THE FLOOR. TOOK IT TO THE FORD DEALER BUT THE BRAKES WERE OK AGAIN. THEY SAID THEY COULD DIAGNOSE THE PROBLEM. 2 WEEKS AGO SAME PROBLEM PEDAL GOING THE FLOOR, NOW SPONGY PEDAL. HAD A NEW BRAKE HOSE PUT ON AND THE BRAKES BLED AND IT…
Read full complaint
I HAD MY BRAKE BOOSTER REPLACED ABOUT A YEAR AGO. ABOUT 4 MONTHS AGO MY BRAKE PEDAL WAS GOING TO THE FLOOR. TOOK IT TO THE FORD DEALER BUT THE BRAKES WERE OK AGAIN. THEY SAID THEY COULD DIAGNOSE THE PROBLEM. 2 WEEKS AGO SAME PROBLEM PEDAL GOING THE FLOOR, NOW SPONGY PEDAL. HAD A NEW BRAKE HOSE PUT ON AND THE BRAKES BLED AND IT IS STILL SPONGY. TROUBLE STOPPING VERY DANGEROUS!!
NHTSA ODI #11389017
Mileage unknown · Jan 11, 2021
Service BrakesService Brakes, Hydraulic
2012 FORD EDGE. CONSUMER WRITES IN REGARDS TO ABS SYSTEM FAILURE. *LD THE CONSUMER STATED THE HYDRAULIC CONTROL MODULE, MASTER CYLINDER, AND BRAKE BOOSTER FAILED SIMULTANEOUSLY. THE CONSUMER STATED THERE SHOULD BE A RECALL.*JS
NHTSA ODI #11388035
205,000 miles · Oct 21, 2020
Engine
THERE SHOULD BE A RECALL ON THE HARMONIC BALANCE ON THE 2012 FORD. THE PART IS OUT OF STOCK AND BACKORDERED EVERY WHERE.
NHTSA ODI #11365585
Mileage unknown · Oct 20, 2020
Service Brakes
MY VEHICLE HAS 98000 MILES ON IT AND FORD HAS STATED IT NEEDS A ABS CONTROL UNIT THAT'S A COST OF $2000.00. MY BRAKES ARE AWFUL. I PAID FOR A BRAKE BOOSTER & MASTER CYLINDER I DIDN'T NEED. MY LATCH WENT AND THAT COST A LOT OF MONEY LEFT FRONT DOOR NOW MY BACK UP CAMERA DOESN'T WORK. WHAT'S NEXT???
NHTSA ODI #11365416
136,000 miles · Oct 16, 2020
Service Brakes
BRAKES ROUTINELY WILL GO ALL THE WAY TO THE FLOOR AND MAKES STOPPING CAR DIFFICULT. TOOK CAR TO FORD WHO ONLY SAID THEY COULDN'T DUPLICATE THE BRAKE ISSUE AFTER KEEPING MY VEHICLE FOR 2 WEEKS. THIS HAS BEEN GOING ON FOR OVER 2 YEARS. FORD REPLACED BRAKE BOOSTER IN 2014 ON A RECALL. BRAKES WORKED FINE FOR A FEW YEARS AND WENT BAC…
Read full complaint
BRAKES ROUTINELY WILL GO ALL THE WAY TO THE FLOOR AND MAKES STOPPING CAR DIFFICULT. TOOK CAR TO FORD WHO ONLY SAID THEY COULDN'T DUPLICATE THE BRAKE ISSUE AFTER KEEPING MY VEHICLE FOR 2 WEEKS. THIS HAS BEEN GOING ON FOR OVER 2 YEARS. FORD REPLACED BRAKE BOOSTER IN 2014 ON A RECALL. BRAKES WORKED FINE FOR A FEW YEARS AND WENT BACK TO NOT FULLY STOPPING THE VEHICLE. DOESN'T DO IT ALL THE TIME BUT HAPPENS FREQUENTLY. IF I PUMP THE BRAKES ENOUGH AT A STOP LIGHT THEY WILL WORK FOR A WHILE WITH NO ISSUES. I CAN'T DRIVE THE VEHICLE FREQUENTLY BECAUSE OF THE DANGER IT POSES IF THE BRAKES SHOULD NOT WORK.
NHTSA ODI #11364650
115,000 miles · Oct 15, 2020
Electrical System
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE DRIVING 30 MPH, THE EXTERIOR AND INTERIOR LIGHTS CEASED TO OPERATE, WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND PARKED AT A LOCAL GAS STATION. THE CONTACT HAD THE VEHICLE TOWED TO EVERGREEN FORD LINCOLN (1500 18TH AVE NW, ISSAQUAH, WA 98027) WHERE THEY DISCOVERED…
Read full complaint
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE DRIVING 30 MPH, THE EXTERIOR AND INTERIOR LIGHTS CEASED TO OPERATE, WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND PARKED AT A LOCAL GAS STATION. THE CONTACT HAD THE VEHICLE TOWED TO EVERGREEN FORD LINCOLN (1500 18TH AVE NW, ISSAQUAH, WA 98027) WHERE THEY DISCOVERED THAT THE VEHICLE HAD A DEFECTIVE WIRING HARNESS THAT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER OFFERED TO REPLACE THE WIRING HARNESS WITH A USED ONE HOWEVER, THE CONTACT DECLINED THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000. *BF *TR
NHTSA ODI #11364538
Mileage unknown · Oct 12, 2020
Electrical SystemExterior LightingUnknown Or Other
SAFETY ISSUE DOOR AJAR LIGHT NOT TURNING OFF WHEN DOOR IS CLOSED. DOORS WILL NOT LOCK WHEN CAR IS IN MOTION POSING A SAFETY THREAT TO FAMILY. BATTERY HAS DIED MULTIPLE DAYS TIMES AND REPLACEMENT WAS NECESSARY.
NHTSA ODI #11364000
83,000 miles · Oct 7, 2020
EnginePower Train
I WAS DRIVING HOME FROM WORK, GOIN 45MPH APPROACHING ACTIVE RAILROAD CROSSING, MY VEHICLE STARTED TO MISFIRE & WENT FROM 40- 20 MPH, LUCKILY I STOPPED BEFORE THE TRACKS BCZ AS SOON AS I DID THE LIGHTS CAME IN FOR A TRAIN. MY CAR COULD HAVE BROKE DOWN ON THE TRACKS IF I DIDN'T STOP. SO WHILE WAITING FOR THE TRAIN TO PASS, I TURN…
Read full complaint
I WAS DRIVING HOME FROM WORK, GOIN 45MPH APPROACHING ACTIVE RAILROAD CROSSING, MY VEHICLE STARTED TO MISFIRE & WENT FROM 40- 20 MPH, LUCKILY I STOPPED BEFORE THE TRACKS BCZ AS SOON AS I DID THE LIGHTS CAME IN FOR A TRAIN. MY CAR COULD HAVE BROKE DOWN ON THE TRACKS IF I DIDN'T STOP. SO WHILE WAITING FOR THE TRAIN TO PASS, I TURNED MY CAR OFF AND BACK ON TO SEE IF IT WAS JUST A RANDOM BUT IT CONTINUED TO MISFIRE AND WHEN IT WAS SAFE FOR ME TO TCROSS THE TRAX, I WAS ABLE TO MAKE IT BUT MY VEHICLE WOULD GET TO10MPH. I PULLED OVER & HAD MY VEHICLE TOWED TO THE CIOCCA DEALERSHIP, WHICH IT HAS BEEN FOR THE LAST MONTH BEC APPARENTLY THE POWER TRAIN CONTROL MODULE MALFUNCTIONED AND BURT OUT 3 OUT OF 6 COILS. THE REPAIRS FOR THIS WILL COST ME OVER $4000.00 WHICH IS NOT SOMETHING I CAN AFFORD. I HAVE A "POWER TRAIN" WARRANTY THAT WON'T COVER A FAULTY DEFECTIVE "POWER TRAIN CONTROL MODULE"?? MATTER OF FACT, IT WON'T COVER ANYTHING AT ALL TO HELP EASE MY COST. AND THE WORST PART, I HAVE ONLY OWNED THIS VEHICLE FOR 1 1/2 YEARS. NOT EVEN 2 YEARS. THIS CAR WAS A ISSUE FROM THE MOMENT I DROVE IT OFF THE LOT AND NOW SINCE I CAN'T AFFORD TO PAY FOR THE DEFECTIVE MODULE....THE DEALERSHIP SAYS TO ME, I SHOULD JUST RECONSIDER THIS CAR ALL TOGETHER BCZ IT NEEDS A LOT DONE FOR INSPECTION THIS MONTH...?? LIKE I OWNED IT FOR NOT EVEN 2 YEARS ..I HAVE 4 MORE YEARS ON A LOAN THAT THEY WON'T PAY OFF SO I CAN BUT ANOTHER CAR? HOW DOES THIS EVEN FALL ON ME WHEN I WAS SOLD PIECE IF JUNK WITH A PRETTY FACE BASICALLY.. I WAS OUT INTO A UNSAFE PREDICAMENT DUE TO A FAULTY DEFECTIVE MODULE THAT MALFUNCTIONED IN THE MIDDLE OF ME DRIVING WITH NO WARNING WHAT SO EVER. FORD AND THE DEALERSHIP I PURCHASED NOT FROM(NOT THE DEALERSHIP I TOWED IT TO) HAVE BEEN COMPLETELY 110% UNHELPFUL..LIKE THEY WON'T EVEN RETURN MY PHONE CALLS AND WHEN I CALL THEY LEAVE ME ON HOLD FOR HOURS UNTIL I HANG UP AND CALL BACK.
NHTSA ODI #11363161
114,000 miles · Oct 6, 2020
Service Brakes
BRAKE PEDAL GOES TO THE FLOOR AND BRAKES ARE ALMOST ENTIRELY DISENGAGED. THIS HAPPENED INTERMITTENTLY AT FIRST BUT NOW SEEMS PERMANENT, RENDERING VEHICLE UNSAFE FOR USE. THIS PROBLEM NEARLY RESULTED IN AN ACCIDENT. WAS TAKEN TO A LOCAL MECHANIC AND MASTER CYLINDER WAS REPLACED, THIS DID NOT FIX THE PROBLEM. BRAKE FLUID IS GOOD A…
Read full complaint
BRAKE PEDAL GOES TO THE FLOOR AND BRAKES ARE ALMOST ENTIRELY DISENGAGED. THIS HAPPENED INTERMITTENTLY AT FIRST BUT NOW SEEMS PERMANENT, RENDERING VEHICLE UNSAFE FOR USE. THIS PROBLEM NEARLY RESULTED IN AN ACCIDENT. WAS TAKEN TO A LOCAL MECHANIC AND MASTER CYLINDER WAS REPLACED, THIS DID NOT FIX THE PROBLEM. BRAKE FLUID IS GOOD AND CAUSE OF THE PROBLEM IS UNKNOWN. CAR IS CURRENTLY PARKED AS WE DO NOT KNOW HOW TO PROCEED SAFELY. THIS PROBLEM OCCURS WHEN THE VEHICLE IS MOVING AT ANY SPEED OR DIRECTION.
NHTSA ODI #11363079
125,000 miles · Oct 2, 2020
Engine
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE TURBO CHARGER FAILED WHILE DRIVING. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO PAUL CLARK FORD (464046 STATE RD 200, YULEE, FL 32097) AND WAS DIAGNOSED THAT A NEW CATALYTIC CONVERTOR WAS NEEDED PRIOR TO REPLACING THE TURBO CHARGER. THE V…
Read full complaint
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE TURBO CHARGER FAILED WHILE DRIVING. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO PAUL CLARK FORD (464046 STATE RD 200, YULEE, FL 32097) AND WAS DIAGNOSED THAT A NEW CATALYTIC CONVERTOR WAS NEEDED PRIOR TO REPLACING THE TURBO CHARGER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER RECALL. THE MANUFACTURER PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.
NHTSA ODI #11362437
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Illustration