NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,134 reportsMileage unknown · Jun 17, 2021
Electrical SystemLatches/locks/linkages
This is my 20 year old daughter's car. She attends college in another state. Recently, the door ajar light comes on and will not go off. This prevents her from locking her doors, all of them! Not while driving, and not when parked. The closes all doors and tries to lock the car, and the passenger side "door ajar" light remains o…
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This is my 20 year old daughter's car. She attends college in another state. Recently, the door ajar light comes on and will not go off. This prevents her from locking her doors, all of them! Not while driving, and not when parked. The closes all doors and tries to lock the car, and the passenger side "door ajar" light remains on, even though the door is closed and shut tight. The repair to this issue is replacing the entire door latch mechanism and costs over $500 at the dealer. I would do it myself, but the Ford door assembly is very complicated and must be done in a precise manner. Right now, the car is parked as my daughter is on a summer trip. The interior lights are always on, so the battery has been drained and is now dead. It will not take a charge. So, I need a new battery before I can even work on the door. I believe this is a safety issue because the doors cannot be locked. The security alarm cannot be activated, and most importantly, my daughter cannot lock herself safely inside if she was being pursued by an attacker. Criminals could also ransack her belongings from the unlocked vehicle and homeless vagrants could sneak inside as well. Ford needs to recall all these Ford Edge's with this problem. I'm told it's the 3rd most popular complaint on the forums.
NHTSA ODI #11421225
74,000 miles · Apr 18, 2021
Unknown Or Other
I WAS DRIVING MY CAR WITH MY 6 YEAR OLD IN IT AND IT SUDDENLY LOST POWER ON THE FREEWAY. THERE WAS A YELLOW WRENCH THAT APPEARED ON THE DASHBOARD I WAS ABLE TO VEER OVER TO SAFETY. FORD SAID IT WAS THE MAF AIRFLOW SENSOR. WE REPLACED IT. TODAY, 4 DAYS LATER IT HAPPENED AGAIN WITH MY DAUGHTER IN THE CAR. I BOUGHT THIS CAR 2 MONTH…
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I WAS DRIVING MY CAR WITH MY 6 YEAR OLD IN IT AND IT SUDDENLY LOST POWER ON THE FREEWAY. THERE WAS A YELLOW WRENCH THAT APPEARED ON THE DASHBOARD I WAS ABLE TO VEER OVER TO SAFETY. FORD SAID IT WAS THE MAF AIRFLOW SENSOR. WE REPLACED IT. TODAY, 4 DAYS LATER IT HAPPENED AGAIN WITH MY DAUGHTER IN THE CAR. I BOUGHT THIS CAR 2 MONTHS AGO FROM ALBANY SUBARU AND THEY CLAIMED IT PASSED A 19 POINT INSPECTION. I HAVE A LOAN OUT ON IT AND IT'S A COMPLETELY UNSAFE VEHICLE
NHTSA ODI #11408678
Mileage unknown · Apr 16, 2021
Electrical System
MY DOOR AJAR MESSAGE STAYS ON,DOOR IS NOT AJAR WHILE DRIVING BUT DOME LITES STAY ON AFTER THE CAR IS OFF FOR A WHILE BEFORE THE LITES FINALLY SHUT OFF, BAD SWITCH OR SENSOR, IF SO HOW CAN THIS BE FIXED, BEFORE MY BATTERY WEARS DOWN? THIS ONLY HAPPENS WHEN I USE THE DRIVERS SIDE PASSENGER DOOR! THIS HAS BEEN GOING ON NOW FOR ABOU…
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MY DOOR AJAR MESSAGE STAYS ON,DOOR IS NOT AJAR WHILE DRIVING BUT DOME LITES STAY ON AFTER THE CAR IS OFF FOR A WHILE BEFORE THE LITES FINALLY SHUT OFF, BAD SWITCH OR SENSOR, IF SO HOW CAN THIS BE FIXED, BEFORE MY BATTERY WEARS DOWN? THIS ONLY HAPPENS WHEN I USE THE DRIVERS SIDE PASSENGER DOOR! THIS HAS BEEN GOING ON NOW FOR ABOUT 2 MONTHS!
NHTSA ODI #11408374
90,118 miles · Apr 12, 2021
EngineService Brakes, Hydraulic
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT THE BRAKES WOULD NOT ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CO…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT THE BRAKES WOULD NOT ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE MASTER CYLINDER, THE THROTTLE BODY, AND THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE WITH THE BRAKES RECURRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT SINCE THE VEHICLE WAS NOT UNDER WARRANTY, NO ASSISTANCE WOULD BE OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,118.
NHTSA ODI #11407725
92,000 miles · Apr 9, 2021
Structure
THIS COMPLAINT IS REGARDING THE VISTA PANORAMA SUNROOF. WHILE TRYING TO CLOSE MY SUNROOF, I STARTED HEARING LOUD POPPING SOUNDS. I HAD TO TAKE MY CAR TO A MECHANIC TO GET THE SUNROOF CLOSED. I WAS LATER INFORMED THAT THE CLIPS ON THE GUIDES WERE BOTH BROKEN. NEEDLESS TO SAY, FORD IS MANUFACTURING CHEAP TRACKS THAT ARE HELD TOGET…
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THIS COMPLAINT IS REGARDING THE VISTA PANORAMA SUNROOF. WHILE TRYING TO CLOSE MY SUNROOF, I STARTED HEARING LOUD POPPING SOUNDS. I HAD TO TAKE MY CAR TO A MECHANIC TO GET THE SUNROOF CLOSED. I WAS LATER INFORMED THAT THE CLIPS ON THE GUIDES WERE BOTH BROKEN. NEEDLESS TO SAY, FORD IS MANUFACTURING CHEAP TRACKS THAT ARE HELD TOGETHER WITH PLASTIC CLIPS DESIGNED TO MOVE VERY HEAVY GLASS BACK AND FORTH. THIS IS UNTENABLE. I HAVE RESEARCHED NUMEROUS OTHER CUSTOMERS WITH THE SAME ISSUE WITH VERY LITTLE AFFORDABLE RESOLUTIONS.
NHTSA ODI #11407204
192,836 miles · Apr 5, 2021
Unknown Or OtherCrashInjury
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 15 MPH, SHE DEPRESSED THE BRAKE PEDAL BUT IT FAILED TO STOP THE VEHICLE AND REAR ENDED ANOTHER VEHICLE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED IT FELT SPONGY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER IN…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 15 MPH, SHE DEPRESSED THE BRAKE PEDAL BUT IT FAILED TO STOP THE VEHICLE AND REAR ENDED ANOTHER VEHICLE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED IT FELT SPONGY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER IN THE OTHER VEHICLE SUSTAINED A BUMP ON HER LEFT SHIN BONE AS SHE WAS STANDING OUTSIDE OF HER VEHICLE PUTTING HER CHILD INTO THE VEHICLE MEDICAL ATTENTION WAS REQUIRED FOR HER INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO KENT CHEVROLET CADILLAC, INC. (1413 HWY 62 E, MOUNTAIN HOME, AR 72653: (888) 536-0357) AND WAS SERVICED FOR THE BODY DAMAGE OF THE VEHICLE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED FOR THE BRAKE FAILURE AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 192,836.*DT*DT*JB*JB CONSUMER CALLED THE DEALER AND DEALER SAID HE WOULD TAKE A LOOK AT IT.*JB*DT
NHTSA ODI #11406462
75,000 miles · Mar 16, 2021
Electrical SystemExterior LightingStructure
MY VEHICLE EXHIBITS ILLUMINATED DOME LIGHTS AND DOOR AJAR MESSAGES WHEN DOORS ARE FULLY CLOSED. I GET ERROR MESSAGES INTERMITTENTLY WHILE DRIVING OF DOOR AJAR NOTIFICATION AND THE INTERIOR LIGHTS WILL COME ON UNEXPECTEDLY WHILE DRIVING. THE INTERIOR DOME LIGHTS ALSO STAY ILLUMINATED EVEN WHEN I HAVE TURNED THE CAR OFF AND LOCKED…
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MY VEHICLE EXHIBITS ILLUMINATED DOME LIGHTS AND DOOR AJAR MESSAGES WHEN DOORS ARE FULLY CLOSED. I GET ERROR MESSAGES INTERMITTENTLY WHILE DRIVING OF DOOR AJAR NOTIFICATION AND THE INTERIOR LIGHTS WILL COME ON UNEXPECTEDLY WHILE DRIVING. THE INTERIOR DOME LIGHTS ALSO STAY ILLUMINATED EVEN WHEN I HAVE TURNED THE CAR OFF AND LOCKED THE DOORS, DRAINING BATTERY. I HAVE RECEIVED NOTIFICATION OF FORD'S VOLUNTARY EXTENSION OF DOOR LATCH WARRANTY THROUGH JULY 2020. THIS IS A KNOWN DEFECT. MY CAR BEGAN EXHIBITING THE DEFECT IN NOVEMBER 2020. IT IS A SAFETY ISSUE AS I AM ALARMED AND CANNOT SEE WHEN DRIVING AT NIGHT AND THE INTERIOR LIGHTS SUDDENLY POP ON. I ALSO FEAR MY CHILD WILL OPEN THE DOOR WHILE DRIVING AS THE "LOCK" FEATURE IS UNRELIABLE DUE TO THE DEFECT. IN ADDITION, IT IS UNSAFE FOR ME TO PARK MY VEHICLE AT NIGHT NOT KNOWING IF I WILL HAVE A DRAINED BATTERY LATER BECAUSE THERE IS NO WAY TO SHUT OFF THE INTERIOR LIGHTS.
NHTSA ODI #11403274
Mileage unknown · Mar 14, 2021
Service Brakes
SOFT BRAKE PEDAL WHEN STOPPING AT ALL SPEEDS CITY OR HIGHWAY
NHTSA ODI #11402861
120,000 miles · Feb 13, 2021
Electrical SystemExterior Lighting
HEADLIGHTS HAVE BURNED OUT 3 TIMES IN THE PAST 2 YEARS. BOTH HEADLIGHTS BURN OUT. BOTH HIGH AND LOW BEAMS BURN OUT AT THE SAME TIME. BOTH HEADLIGHTS WERE REPLACED WITHIN 3 MONTHS AND 1 HAS ALREADY BURNED OUT. THE DEALER IS RECOMMENDING REPLACEMENT OF BOTH ASSEMBLIES AT ACOST OF 1400+. THE VEHICLE HAS NOT BEEN INVOLVED IN ANY AC…
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HEADLIGHTS HAVE BURNED OUT 3 TIMES IN THE PAST 2 YEARS. BOTH HEADLIGHTS BURN OUT. BOTH HIGH AND LOW BEAMS BURN OUT AT THE SAME TIME. BOTH HEADLIGHTS WERE REPLACED WITHIN 3 MONTHS AND 1 HAS ALREADY BURNED OUT. THE DEALER IS RECOMMENDING REPLACEMENT OF BOTH ASSEMBLIES AT ACOST OF 1400+. THE VEHICLE HAS NOT BEEN INVOLVED IN ANY ACCIDENT INVOLVING THIS AREA.
NHTSA ODI #11396038
144,365 miles · Feb 12, 2021
Service Brakes
ON 3 SEPARATE OCCASIONS OVER THE FEW YEARS WE'VE OWNED THIS VEHICLE WE HAVE EXPERIENCED AN ALMOST COMPLETE LOSS OF BREAKING POWER JUST TRAVELING STRAIGHT ON A CITY ROAD OR PARKING LOT. THE BREAKS WILL SUDDENLY BECOME VERY SOFT AND ONLY BEGIN TO WORK WITH THE PEDAL MASHED ALL THE WAY TO THE FLOOR. WE HAVE NARROWLY AVOIDED AN ACCI…
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ON 3 SEPARATE OCCASIONS OVER THE FEW YEARS WE'VE OWNED THIS VEHICLE WE HAVE EXPERIENCED AN ALMOST COMPLETE LOSS OF BREAKING POWER JUST TRAVELING STRAIGHT ON A CITY ROAD OR PARKING LOT. THE BREAKS WILL SUDDENLY BECOME VERY SOFT AND ONLY BEGIN TO WORK WITH THE PEDAL MASHED ALL THE WAY TO THE FLOOR. WE HAVE NARROWLY AVOIDED AN ACCIDENT EACH TIME BECAUSE WE WERE AT VERY LOW SPEEDS BUT CAN ONLY IMAGINE WHAT WOULD HAPPEN IF WE HAD BEEN TRAVELING AT FREEWAY SPEEDS. AFTER DOING SOME RESEARCH ONLINE IT APPEARS IT HAS BEEN AN ISSUE FOR MANY FORD OWNERS SINCE 2012 BUT THEY HAVE IGNORED THE SAFETY CONCERNS.
NHTSA ODI #11395928
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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