2010 Ford Edge

TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE OPERATING THE VEHICLE AND DEPRESSING THE BRAKE PEDAL, A HISSING SOUND WAS HEARD COMING FROM THE BRAKE PEDAL LOCATION. THE BRAKE PEDAL FELT SPONGY AND/OR HARD ON OCCASIONS, WHICH MADE THE VEHICLE DIFFICULT TO STOP AND INCREASED THE STOPPING DISTANCE. THE VEHICLE WAS TAKEN TO THE DEALER (BOB TOMES FORD IN MCKINNEY, TEXAS), BUT THE CAUSE OF THE FAILURE HAD NOT BEEN DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 145,000.

TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING IN STOP AND GO TRAFFIC ON THE HIGHWAY, THE BRAKE PEDAL WAS DEPRESSED AND FELT ABNORMAL. IT TOOK EXTRA EFFORT TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER NEEDED REPLACEMENT. THE INDEPENDENT MECHANIC INFORMED THE CONTACT OF A MANUFACTURER COMMUNICATION NUMBER: CSP-13N02 (SERVICE BRAKES). THE MANUFACTURER STATED THAT THE VEHICLE DID NOT MEET THE EXTENDED WARRANTY COVERAGE. THE CONTACT NOTIFIED THE LOCAL FORD DEALER, GEORGE WALL FORD LINCOLN ON 700 SHREWSBURY AVE, RED BANK, NJ 07701, WHERE AN APPOINTMENT WAS SCHEDULED FOR REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.

STARTED HAVING BRAKE PROBLEMS - BRAKES BECAME ROCK HARD AND THEN SPONGY AT TIMES- HAD A HARD TIME STOPPING THE VEHICLE AND HOLDING THE VEHICLE WHILE STOPPED AT A LIGHT - VERY SCARY - TWO DIFFERENT SHOPS BEFORE TAKING IT TO THE DEALERSHIP - BRAKE BOOSTER IS BAD. $740 TO FIX. APPARENTLY OTHERS HAVE HAD THE SAME ISSUE. CALLED FORD BUT MY VEHICLE IS NOT COVERED UNDER THE RECALL THEY HAD. I WAS TOLD TO HOLD ON TO MY RECEIPTS IN CASE ANOTHER RECALL CAME UP.

TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING 20 MPH, THE CONTACT HEARD AN ABNORMAL NOISE UNDERNEATH THE VEHICLE, CAUSING THE CONTACT TO COME TO AN ABRUPT STOP. THE BRAKE PEDAL BECAME EXTREMELY STIFF AND THE CONTACT HAD TO DOWNSHIFT. WHILE ATTEMPTING TO SHIFT INTO DRIVE, THE GEAR SHIFT BECAME STUCK. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE AND THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE TRANSFER CASE WAS REPLACED; HOWEVER, THE VEHICLE REMAINED IN THE DEALER'S POSSESSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 134,000.

WHEN APPLYING THE BRAKES, MY CAR WOULD MAKE A HISSING SOUND. SOMETIMES THE BRAKE WOULD FEEL HARD, BUT HERE RECENTLY THE BRAKE PEDAL HAD MORE OF A SPONGY FEEL. THIS HAD BEEN GOING ON FOR SEVERAL MONTHS WITHOUT NOTICEABLE ISSUES RELATED TO THE BRAKING PERFORMING. THAT WAS UNTIL YESTERDAY. THE HISSING NOISE WAS STILL PRESENT AND THE PEDAL WOULD GO DOWN ALL THE WAY TO THE FLOOR WHEN APPLYING THE BRAKES. THE VEHICLE WAS IN MOTION AND WOULD NOT STOP PROPERLY FOR ME WHEN I WAS APPROACHING A STOP SIGN. I HAD TO PUMP THE BRAKES IN ORDER FOR THE VEHICLE TO COME TO A STOP. IF THE PEDAL WAS HELD DOWN, A SQUEALING NOISE THEN OCCURRED. I RESEARCHED ONLINE TO SEE IF THIS WAS A COMMON ISSUE WITH OTHER FORD EDGE OWNERS, AND I CAME ACROSS AN EXTENDED WARRANTY THAT FORD RELEASED IN 2014 TITLED, "13N02." THE EXTENDED WARRANTY TALKED ABOUT AN ISSUE THAT HAD BEEN OCCURRING IN FORD EDGE MODELS MADE BETWEEN 2010-2013. THE DESCRIPTION OF THE AFFECTED VEHICLES WAS SPOT ON WITH WHAT I HAD JUST EXPERIENCED WITH MY VEHICLE AND I MET THE PROGRAM TERMS DUE TO MY CAR BEING LESS THAN 10 YEARS OLD AND UNDER 150,000 MILES. I IMMEDIATELY BROUGHT MY VEHICLE IN TO THE LOCAL FORD DEALERSHIP TO HAVE MY CAR REPAIRED. TO MY SURPRISE, THE MECHANIC INFORMED ME THAT MY VEHICLE WAS NOT COVERED BASED ON MY VIN NUMBER. WE THEN QUICKLY DISCOVERED IT WAS DUE TO MY CAR BEING BUILT FIVE DAYS PRIOR TO THE INCLUDED DATE ON THE EXTENDED WARRANTY. THE WARRANTY COVERED VEHICLES FROM MAY 3, 2010-MARCH 28, 2013. MY VEHICLE WAS MADE ON APRIL 28, 2010. THE STAFF AT THE FORD DEALERSHIP COULD NOT BELIEVE THIS EITHER. IT IS OBVIOUS THAT THE DATES ON THE WARRANTY SHOULD BE ADJUSTED. I HAD TO PAY TO HAVE MY BRAKE BOOSTER REPLACED FOR THE SAME SERVICE OTHERS WERE COVERED UNDER WARRANTY. THIS IS A VERY SERIOUS ISSUE AND A MAJOR SAFETY HAZARD THAT NEEDS TO BE BROUGHT TO FORD'S ATTENTION BEFORE PEOPLE ARE KILLED RELATED TO THIS ISSUE. *TR

CALLED FORD CUSTOMER SERVICE AT 800-392-3673 AND DESCRIBED MY PROBLEM AS FOLLOWS...BRAKES STARTED SOUNDING LIKE AIR WAS LEAKING OUT, BUT BRAKES CONTINUED TO WORK. TODAY, I WAS SITTING AT A TRAFFIC LIGHT AND THE CAR KEPT SURGING FORWARD, EVEN WITH MY FOOT ON THE BRAKE. THIS IS EXTREMELY DANGEROUS. WAS TOLD BY FORD THAT THIS WAS A VIN SPECIFIC INCIDENT AND MY VEHICLE WOULD NOT BE COVERED. ???????? *TR

BRAKE BOOSTER IS LEAKING, WHEN I PRESS ON THE BRAKES WE CAN HEAR A HISSING NOISE, AND AT TIMES WE HAVE TO APPLY A LOT OF PRESSURE TO GET THE BRAKES TO WORK. WE ONLY HAVE 85,000 MILES ON OUR EDGE, I NOTICED THAT THERE AD BEEN A CUSTOMER SATISFACTION PROGRAM 13N02 WHICH HAS EXPIRED AND DOESN'T INCLUDE MY VEHICLE HOWEVER ALL OF THE SYMPTOMS ARE THE SAME AS WHAT THE LETTER STATES. I CALLED FORD AND THEY WERE UNABLE TO HELP ME. IT SEEMS TO ME THAT IF THE SYMPTOMS ARE IDENTICAL TO THE VEHICLES THAT HAD THE LETTER SENT OUT TO EXTEND THE WARRANTY TO REPAIR THE PROBLEM THAT THEY NEED TO LOOK AT THE FACT THAT THE PROBLEM HAS REACHED MORE VEHICLES THAN THEY THOUGHT IT AFFECTED. HOW MANY FORD EDGES HAVE HAD BRAKE BOOSTER PROBLEMS. THIS SHOULD BE A FULL RECALL TO ENSURE OUR SAFETY.

TWO DAYS AGO BEGAN INTERMITTENT LOSS OF POWER BRAKES. HAD TO NEARLY PUT MY FOOT THROUGH THE FLOOR TO GET MY VEHICLE TO STOP IN HEAVY TRAFFIC. WAS ADVISED BY LOCAL MECHANIC OF CUSTOMER SATISFACTION PROGRAM 13N02 WHICH ACKNOWLEDGES BRAKE BOOSTER PROBLEM IN MY MODEL YEAR EDGE. CONTACTED FORD CUSTOMER SERVICE AND DEALER AND WAS TOLD BY BOTH THAT MY VEHICLE WAS NOT INCLUDED IN THIS REPAIR. NOW I AM FACING A COSTLY MECHANIC'S BILL (NEARLY $1000) FOR A KNOWN AND DANGEROUS PROBLEM.

BRAKES WERE MAKING NOISE. DEALERSHIP CHARGED ME ~$1,500 TO REPLACE BRAKE BOOSTER AND PARKING BRAKE CONTROL MODULE. HOWEVER, JUST FOUND ISSUANCE 13N02, WHICH EXTENDED WARRANTY FOR SAME PROBLEM FOR OTHER YEARS OF THIS MAKE AND MODEL. PLEASE EXTEND THE RECALL TO INCLUDE 2010 FORD EDGE. THE BRAKES SHOULD NOT FAIL LIKE THIS IN A 6 YEAR OLD CAR WITH ONLY 60K MILES!